preview

Specifi Servant-Leadership Theory Of Military Leadership

Decent Essays

Because USAA was founded and is managed by high ranking officers in the military, the ingrained military leadership philosophy, which is “the rational investigation of the truths and principles of being, knowledge or conduct,” is the type of foundation which guides the organizational culture and environment of the company (Colonel Maureen K. Leboeuf, US Army, n.d.). With that being noted, the principles of the hiring practice at USAA designates that one in four applicants selected should at least be a veteran. Generally speaking, who would be better to serve military individuals in the company than an individual who truly understands the needs of the military family? According to the Government Information Library and ‘A Best Practices Report;’ “The employees at USAA work in a campus-like environment situated on 286 acres of rolling land, which provides a sense of space and tranquility. Employees are provided with parking, fitness and recreation facilities, and many other employee benefits that enhance their cultural climate” (1997). Because this set-up is quite common for a call center environment, the leadership styles chosen tends to be the most effective, efficient, and applicable to this …show more content…

Looking at the transactional leadership approach, which is management-by exception and is common in military operations, “The transactional leadership style upholds this mission through leaders who create dynamic relationships with subordinates” (Clintron, J., n.d.). USAA combines the best of all three as the foundation of its organizational culture. There are many departments within the organization and through our research it is noted that even though innovation is highly cultivated, positive leadership development is essential, and core values are deep-rooted, shared leadership flows at the top

Get Access