Good evening Amy, I would like to apologize for not being able to reply before and for having issues with my phone. Actualy since the power was out in Miami due to the huricaine, my phone doesn't work/ ring properly. I saw only later that you've tried reach to me by phone. Thank you very much for this good news! I'm happy, that you were the person who took care of my case. Because, it's not easy to know exactly and sometimes only a small detail can change everything. I'm happy that you could notice the same violations in the guest's attitude and exchange by emails/ sms, and that you've considered my case and remouved Prity's comment from the public view! Thank you very much for this surprise- the present of 75$ toward my future trip! Yes, I'm a loyal Airbnb traveler before even being a host. …show more content…
After this sad experience with Prity, I hope and will do my best in order to work as maximum as possible with the guest on the issue ( if the one will occure in the future) and will try to not disturb Airbnb and your great team. Now, I'm telling my guests from the beggining, that if they have something which make them feel not comfortable or they need anything to communicate with me asap. The communication is the best way to work on the problem. Thank you for you've done for me and my listing. I'll work hard to be Airbnb's super host future! Wish you a wonderful end of the week. Kind regards, Oksana
In many countries in the world, AirBnB has been confronted by national laws keeping people from renting their home for short stays, e.i less than 30 days. According to New York Attorney Eric, the “hotel renting” is illegal in America and this
Reassuring your resident you understand their need goes a long way toward defusing a tense, frustrating situation, both in person and over the telephone. Never over promise or build false hope. Don’t apologize for something that isn’t you fault, this creates a “I’m right and you’re wrong” scenario that is difficult to overcome as the conversation progresses.
Listing your property on a website means that it will be managed by a property management company, commonly referred to as a rental by owner. The property management company, in this case Airbnb or Vrbo, will charge a commission, usually 10 to 50% of the rental income.
In order to meet expectations of the guest, sticking to the brief is essential, asking them if they are happy with the property and if I can assist any further.
Thank you for supporting the plan of Lisa and I making the visit this Tuesday the 7th at noon. Mom was very pleased we were able to meet the family’s needs with such short notice.
We hope that you could understand the situation and we are being available to answer any question regarding this issue, which could help to clarify this unfortunate situation.
about renting but in turn penalized cautious hosts for declining a request when they may have felt
A good host will not keep a guest longer than they wish to be kept, and a guest should not linger beyond the time they are welcome.
Upon arrival 06-07-2016 there was some confusion about our room reservations . The rooms we reserved was not available at check in. We had two junior suites in the castle and one in the Villa. One of my family members was celebrating 38 years of marriage and wanted to be in the castle.We were told the rooms were being cleaned and we will have to wait or look elsewhere. The confrontation went on for hours. We found out later that a wedding was going to be taking place the upcoming weekend. Therefore, we were not
I would like to apologize on the behalf on my staff and myself for the inconvenience you experienced during your stay here at Holiday Inn Express Fairfield. I have spoken with our Front Desk staff about the delay during your check in with us, I’ve been notified that we were experiencing troubles with our system the night of check-in. I also, went over our chemical record book for our pool/spa to see if anything was different from what our pool chemicals regulations should read and records show that it was safe to swim during your stay with us. For the troubles you have experienced with us I will refund you credit card in the full amount of $123.74. Again I apologized that you have had a bad stay with us and we would love for you to be our
The Portman Hotel executives were committed to keeping both their guest and employees happy. The vision that would separate The Portman from the competition was “personal valets” (PVs). These PVs were responsible to every need of a guest. This included everything from cleaning and restocking the rooms, to more personalized services like pressing the guest’s clothes, preparing the guest’s drinks, or drawing a guest’s bath. As long the requests from the guests were legal and moral it was the PVs
In recent years, Airbnb has become one the most popular brand in the world. It offers the out-of-town visitor an authentically local experience. According to Goodwin (2015), Airbnb owns no real estate but is the world’s largest accommodation provider. It has also changed hotel design or redefined hospitality. Moreover, several big brands of the hotel such as Hilton, Marriot, Accor have been threatened directly to benefits from the rapid development of Airbnb. For the reader to have a better understanding of the topic, this essay will introduce to Airbnb, the services it offers, and my position on Airbnb’s effect on the commodification of hospitality. Secondly, the article will explore how Airbnb delivers or facilitates authentic experiences
When we arrived at the hotel, a man, who looked a staff, did valet parking service for us, and we moved to the desk to get a card key. We certainly checked in and we followed the guide of one of the employees. He let my family get in a cart, and he guided us to our room where we reserved before we came here. While going there, small waterfall and many various flowerpots welcomed us. I could see that our room was being close to us, which was designed as a modern building. When we arrived at
Hankins did not even want to speak with the manager; he just wanted a room. Further poor customer service was displayed when the operator did not tend to Dr. Hankins’ needs, and forcefully insisted his opinion that Dr. Hankins should talk to his manager. Mr. Metz needs to review the rules of how to properly deal with the guests and their requirements to the employees. Aside from the operator’s lack of responsibility, the manager did not show any professional behaviour towards the guests. After listening to Dr. Hankins’ problem, the night manager did not approach him with a resolution as he promised. As a result of inadequate service and unprofessional behaviour, the Hankins wasted their time in waiting for a solution. An additional problematic area that should be looked into is the way the members in the staff treat each other. When Dr. Hankins brought the predicament up with the receptionist, the receptionist went and yelled at his/her co-worker in front of the guests. This surely shows how poorly behaved the receptionist have conducted him/herself. It was not solved in a mannerly order and for that reason alone, is a problem.
If anyone knocked on our door, I was always the first to answer. I'd reasoned that someone had to be the host at our house. It was a difficult, sometimes unrewarding task, but I knew I could handle the job. Gracefully, I accepted the responsibility of being the guide for our guests.