According to Wold Travel and Tourism Council (WTTC), the development of tourism and hospitality employment is important in developing countries. WTTC had done the research and found out that in future 10 years there will be a shortage or a talent ‘deficit’ in tourism and hospitality industry in 46 different countries. (WTTC, 2015) Indirectly, this will become the biggest challenge for Human resource department if there is a shortage of talented employees in human resource department and in the hospitality industry. Therefore, talented human resource management is important to hospitality industry. However, the quantity of jobs is unquestionable the quality of many of these jobs is of great concern to academics and policymakers alike (Nickson, D., 2013).
According to Steve Goss-Turner, human resource (HR) actually originated from US in 1980s, which is a concise and accurate description of what is personnel and training or staff management. Human resources management (HRM) also can be defined by how people are employed and managed in organizations. It covers the activities of strategic HRM, human capital management, knowledge management, corporate social responsibility, organization development, resourcing, learning and development, performance and reward management, employee relations, employee well-being and the provision of employee services. (Armstrong, M., 2009) HRM is important because it is one of the main core to operate the business in the hospitality industry. HRM
Human resources will be consider as important issue when there is a focus of achieving organizational goal and objectives or revising of company policy, employee issues or whether it’s an issues of delivering products and services to the user. Human resource management ensures that organization hold the desired skills required to perform the operations effectively and efficiently. HRM focus on two main factors which are appropriate approach and activities. It refers to the procedure of managing the staff like performing recruitment then selection and doing placement, promotions or termination. It consists of different aspects like planning, profession guidance, job design, training, reward scheme, diversity and protection.
The hospitality industry is a very lucrative and rewarding career choice. Choosing a career in this field is not for the faint at heart. A career in this industry requires an individual that is ambitious, self-motivated, and has a charismatic personality. However, the hard work comes with many personal and financial rewards. Hospitality covers all careers that can come underneath the lodging, restaurants, event planning, theme parks, transportation, and tourism. However, this paper will go in depth explaining the role of general management, growth of employment, and human
Human resources management is a business department and function that has the strategic approach to the management of the company’s employees. Armstrong (2006, p.3) defines HRM as ‘a strategic and coherent approach to the management of an organisation’s most valuable assets – the people working there who individually and collectively contribute to the achievement of it objectives.’ The HR business function provides an organisation with administrative support regarding the laws and legislation of
It used to be that human resource was only thought of as the department who hires employees and safe keeps the clerical part of the organization. Human Resource is much more involved in the entire structure of the organization then just the clerical part of it. Human Resource Management (HRM) is the term used to describe formal systems devised for the management of people within an organization. The HRM department is responsible for three major areas including staffing, employee compensation and benefits and defining and designing work. HRM works for the benefit of the organization through managing its greatest business asset which is the employees. The task of managing employees of an
Human Resource Management (HRM) can be regards as the activities undertaken by an organization to operate its human resource. It is regarding how to manage the employees in organization. The activities of HRM covers the planning of human resource (HR), the staffing of the employee which include- the selection; recruitment; placement, training and development, the compensation and benefits strategy of the organization and the industrial relations.
beginning of 1990s, it has been accepted that in order to improve business performance and develop
Human resource management is one of the support activities which though not directly involved in production will increase effectiveness and efficiency in the creation of goods and services. Indeed, human resources are the major source of competitive advantage for any business firm. Great attention thus needs to be paid to human resource and its management as this will impact on performance of any organization.
The hospitality industry has often been called as "people business" (Downling et al., 2008). Therefore, Human Resource Management (HRM) plays a crucial role in the industry as it understands the human aspects on the organisation. HRM deals with people in the organisation- how to manage their behaviour and activities in order to increase the organisation 's profit. It has the function in the organisation to focus on recruiting the management and providing directions for the people in the organisations. Moreover, it deals with issues related to people, such as performance management, hiring, wellness, benefit, safety, compensation, training, and communication (Hayes & Ninemeler, 2009).
In organisations today, the scope of human resource management is vast but there are three main functions that human resource management is comprised of – strategies, plans, practices, processes and policies; attract, manage, develop and reward; and contributing to the overall performance of the organisation. Throughout this literature review the different approaches that various authors take when outlining the what activities, tasks and functions contribute to the role of an human resources manager in organisations will be discussed as well as the features that are unique to the industry and affect the role of human resources manager in hospitality. I will also make an executive
The hospitality and tourism industry has evolved a great deal since the first motel was established in 1925, in San Luis Obispo, California. A room went for $2.50 while today consumers spend approximately $550 billion on travel annually in the United States. Whereas the hospitality and tourism industry is vast, concentration will be placed on the cruise line industry. The research will explore the cruise industry, specifically Carnival Cruise on what segments of the general environment affect their influence. As well as what two forces of competition are substantial, with the question of how Carnival can improve its ability to address these forces. Additionally, Carnivals strengths and weaknesses will be discussed along with how they deal with serious threats.
Hrm is the activity of managing a business that includes the human resource of a company. Hrm is a process which objective starts from identifying the need for human resource to amplifying the performance of the employees to achieve the goal of the company. InterContinental Hotels Group PLC is a large hospitality company and so the management of its human resource is very crucial for it to achieve their company’s goal. Through hrm, InterContinental Hotels Group PLC acquire, train, appraise and compensate their employees. Along with these, InterContinental Hotels Group PLC also attend to their employees labor relations, health and safety and fairness concern through
A Contemporary Issue is a Subject that is currently in Public discourse. Most often it is a Problem that People are discussing about and trying to bounce ideas of themselves in order to find a solution. Hospitality/Hotel industry is one of the good examples for contemporary issues. It is the place where many issues arises regarding its guests, its plans and policies, its aims and objectives and so on. And contemporary is the only area that helps every management to defuse the problems and issues inside the organization and move on for further changes in the coming future.
The hospitality and tourism industry plays an essential role in global growth around the world. One of the biggest key players is an airline industry. An airline industry contains both hospitality and tourism. One of the key players to this industry is the cabin crew. However, according to Laszlo “ with recent economic decline the airline industry is not in good health in terms of operation and customer service organization” said (1999). It is therefore, important to understand that the crews must perform function as key player in an airline industry by providing various types of customer service, safety and security threats, sales and promotion.
The literature in this chapter covers the main areas of research; expectations of employers and employees in the fields of Education and Hospitality and Tourism, the alignment of education with industry needs in fields of Education and Hospitality and Tourism, interactions between Baby Boomers, Generation X and the Millennials, organizational Leadership trends. The literature shows that interpersonal relationships are one of the driving forces in employee success. Relationships developed between staff members, administration, and participants play a large roll in emerging professionals experiences in the workforce.
In the pacific, the tourism industry has been growing rapidly in size and in investment lately and shows no sign of slowing down. However, the newer tactics and ways to generate profit for the tourism industry today have impacted the land, environment, and culture of the area being exposed to tourism (Taylor & Francis, 325-327). One of the more debatable areas happens to be in the Pacific, where a lot of small islands and enticing places to visit lie. According to the United Nations Environment Programme, or UNEP, tourism helps the preservation of the environment through the contribution of direct finances and government revenues earned by the tourism industry ("Tourism and Environmental Conservation"). The “preservation of sites, monuments, and traditional architecture” can be achieved through employing the money earned from tourism for the preservations of these local areas ("Positive Socio-cultural Impacts”). Infrastructure that is originally targeted towards tourists is beneficial to the locals since the creation of infrastructure, such as roads, bridges, and so on, evidently also benefit the locals who live in the area ("Positive and Negative Impacts of Tourism"). The money given by tourists can be employed to preserve and protect the natural environment and topography in the Pacific ("Positive and Negative Impacts of Tourism"). While the more tourists that visit the area is ideal for the tourism industry, it is not ideal for the locals since more tourists equates to