The Hospitality And Tourism Industry

Flight Attendants were worried about the arbitrary process MCA’s management used to resolve issues, expressly the margining of the seniority list and working conditions. This was a concern of job security.

You should develop information provided in P1. You need to consider why these links exist and why relationships are formed, explaining how they affect the organisations concerned. E.g.

The skill emphasis needed in a service industry such as airlines is mostly interpersonal. Recognizing the need for interpersonal skills, JetBlue designed the employee selection process to make sure the hired crew members fit into the culture and understood the values and mission. Decision making is another important characteristic of the service industry and the crew members were also identified and selected on their decision making capabilities as the customer related decisions are made at the lowest level of the organization. JetBlue designed the orientation process to highlight the different core values to the employees and made them identify with the mission. Expected behavior of the employees and their contribution to the success of the

The responsibility of a commercial airline pilot is not only to get their passengers from

This assignment focuses on analyzing the sociology of a commercial airline pilot’s job and the working environment in this increasingly influential sector. An airline pilot carries great responsibility and their job comes with a magnitude of risks. It is both a physically and mentally demanding career choice that requires one to remain calm under pressure whilst operating in a different time zone and unpredictable weather conditions, as well as having to meet the health requirements such as perfect vision and coordination (to name a few). Commercial aviation is one of the world’s biggest sectors and so the magnitude of research is immense, however the aim of this research assignment is to focus on tensions and trends surrounding the occupation of commercial airline pilots; such as gender inequality and stereotypes, as women continue to face gender barriers due to the industry being dominated by males since the heyday of the aviation sector (Germain, M., Herzog, M., & Hamilton, P., 2012). Additionally the stresses surrounding the unconventional work environment, as airline employees tend to work on eight to fifteen hour shifts, however on occasion flight delays may require them to exceed the length of the shift (Tourigny, Vishwanath & Wang, 2010). This unpredictability in scheduling policies may contribute to an increased level of job as well as family-related stress, even burnouts in some cases, which impacts on the well being of employees. Finally the analysis concludes

Flight specialists need to hold a secondary school recognition, and finish a preparation program prompting affirmation by the Federal Aviation Administration. Flight chaperons watch out for the requirements of air ship travelers, while guaranteeing wellbeing is kept up and crisis conventions are taken after. Discover more about the particular obligations of a flight specialist, and the compensation data and occupation viewpoint for this field. Flight orderlies invest quite a bit of their energy making carrier travelers feel good; in any case, their essential duty is guaranteeing the wellbeing of everybody on board the flying machine. Keeping that in mind, they should get ready emergency treatment units, check and stow gear and audit wellbeing techniques and extraordinary issues with the team and travelers. Flight orderlies invest quite a bit of their energy

Women are seen more capable of carrying out this work, by virtue of their sexual difference from men. They also take caring for others but also themselves presenting themselves as feminine, aesthetically pleasing not only by their employers, but also by customers and many flight attendants. The key fundamentals is to establish a rapport with the passengers to produce high customer service levels. Flight attendants especially women where praised on their care and commitment of passengers during this

If you have a love for the sky and aviation is one of your interests, you're not deterred from being in charge of at times more than 100 lives, and you have a soft spot for exploring the world than becoming an airline pilot is for you. Airline pilots have one of the coolest, most exciting nerve racking jobs out there. My goal for this paper is to explain all about how to become an airline pilot, what it takes to become one, the facts about the job, and some pros and cons of being in the field. My interest in flying was harbored as a child during vacations, my mother is a flight attendant so we traveled often. Whenever entering an airplane I was at awe of the sheer number of controls in the cockpit and the

The airline industry is greatly influenced by the the travel and tourism trends across the globe. The World Travel and Tourism Board states that the the level of tourism is likely to grow even as the years progress. The growth in the level of tourism is expected to grow at a level of 4.5 per cent annually. This is expected to continue upto 2017. Thus the organization should fully prepare it self and take over the tourism market.

United Airlines is very proud of the current culture and specifically seeks to hire pilots who are a positive addition to its pilot group. The first step as a pilot applicant is to take a job fit assessment. This is approximately a four hundred question true or false test that is designed to asses an individual’s personality in comparison to the current United pilot group. Upon my successful completion, I was invited to interview. From the day I stepped on the property to interview the positive culture of United has been apparent. The airline recognizes the importance of fostering a positive culture and how it directly relates to employee satisfaction and customer service. During initial training the expectation of being a team player

The skill emphasis needed in a service industry such as airlines is mostly interpersonal. Recognizing the need for interpersonal skills, JetBlue designed the employee selection process to make sure the hired crew members fit into the culture and understood the values and mission. Decision making is another important characteristic of the service industry and the crew members were also identified and selected on their decision making capabilities as the customer related decisions are made at the lowest

Airline industry is a growing and a challenging industry across the globe and it is becoming more competitive on quality, pricing and most prominently safety in the contemporary world.

2. “ Between 1995 and 200, customer service declines throughout the airline industry, as reported in February 2001 by the U.S Department of Transportation (2001).” One of the biggest problems plaguing airlines is their customer’s dissatisfaction is at a huge increase. Customers are getting less and less happy with their experiences. This is not a specific airline either. All of the companies are experiencing this problem of customers with air rage. This article addresses some of the potential factors in the air rage crisis.

Stress is an everyday reality in the aviation industry, especially to pilots. Pilots face different kinds of stress on the job. Overload and underload on pilots is common and has always been overlooked. As a result, poses a threat to aviation safety. The society should pay a considerable attention to this issue. This essay will discuss the effect of stress on pilot performance and ways to relief stress. It begins with definitions of stress, then it will mention the causes of stress. The essay then explores on the relevance to aviation industry. Finally, the essay will give suggestions on how to cope with stress. As a future commercial airline pilot, this topic has great relevance as stress could not be avoided in the aviation industry. It

Etihad Airways is the national airlines of the United Arab Emirates. The brand “Etihad” translates in English to “Union” which accurately reflects the organization’s vision, mission and structure. Having been established by His Highness Sheikh Khalifa bin Zayed Al Nahyan in July 2003, Etihad strives to have the best airline in the world through providing unmatchable Arabian hospitality, mirroring the prestige of Abu Dhabi, to their clients. The organization’s vision is “to be a truly 21st century, global airline, challenging and changing the established conventions of airline hospitality” (Our Vision). Etihad Airways’ mission is to "give a refreshing welcoming to their guest, where travel should be safe and secure in an environment that is friendly, and where global standards in both terms is practiced, be it hospitality or in the technical aspects in assuring a safe journey for its guests." (Etihad, 2010). Although a new player in the airlines industry, Etihad has already established as the best. It has won the title of the World’s Leading Airlines consecutively since 2012 (World Travel Awards). The following cultural audit on Etihad Airways attempts to analyze, evaluate and underscore the organization’s culture, the influence of the culture on the management and finally, offers recommendations as to further and maintain a culturally thriving environment within the organization.