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The Five Approaches And Models Of Consumer Behavior Theory

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Consumer behavior theory which is also called utility theory. It is the theory which focus on studying different groups of consumers’ decisions of selecting, purchasing, using, disposing various products(Solomon, Bamossy et al., 2006; Schiffman ANDKanuk 2007). According to Bray, J. P.’s (2008)article which relates to the approaches and models of consumer behavior theory, it is said that there are five theoretical approaches which would study consumer behavior theory, including economic man, psychodynamic, behaviorist, cognitive and humanistic.
Economic man which explains that men would maximize the utility by using minimum effort based on the indicators of cardinal usefulness. For human beings, when they make a decision, they would consider kinds of aspects before the action, they may think about their own preferences, self economy condition, the quality and the price of the product, and also the age, they would think whether it is suitable for them etc and finally make a best choice. However, Psychodynamic is quite different from the economic man, it is another factor which is influenced by consumers’ mentalities rather than the external environment. The willingness of customers’ decision is from the depth of their heart not someone else. Behaviorist is the opposition of …show more content…

With the development of smart hotel in China, the new technology provides more convenient service to customers and also the company itself pays more attention to their customers rather than cost. However, the problem is that whether these changes in Chinese smart hotel truly satisfy their customers. In order to know the answer, the present paper is going to use TAM(Technology Acceptance Model) to research whether customers could accept the new technology in smart hotels and to find out whether they are satisfied of these

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