Abstract This paper analyses the main issue for using marketing in social networks. First, it will discuss about why companies are interested in having an advertisement on social networks platforms. Second, it will identify the main issue for using marketing on Facebook, Twitter, LinkedIn, and YouTube based on technology and management. Third, it will provide some solutions for companies to follow up their customer’s requirement and feedback on social networks. Finally, it will evaluate these solutions and provide the best technology tool for companies to improve their customer support and productivity. Introduction Nowadays, millions of people are using social media such as Facebook, twitter, and YouTube to find their friends, …show more content…
One week later, Levis received more than 4000 likes on Facebook page. Finally, Levi’s created a “Levi’s Guy” in their Facebook page to attract more people (Laudon, 2014). Best Buy is another company which used new advertising methods on Facebook and twitter to promote new products and make more profit. Best Buy has 4.6 million fans on Facebook and more than two hundred thousand followers on Twitter. In addition, Best Buy created "Twelp Force” which is a team to deal with customer on social networks. This project helps Best Buy to collect more information and analyzes more data from customers to estimate market demand for new products (Laudon, 2014). Today, using marketing strategy on social networks are increasing. Companies can post a video or photo to encourage people for their products and services. It helps customer to get more information about new products from their favorite brands. For example, Mrs. Meyers cleaning brand posted an advertisement that “Clean should smell better” on Facebook. In this advertisement, audiences could watch this video without going to company’s website. According to this research 3.5% clicked on this advertisement. In addition, customers who were interested in getting more information could click “Learn More” to get more information about this post. As a result, the rate of using “Learn More” was 3.5%, higher than watching traditional online advertisements (Laudon, 2014). Furthermore, some companies
The use of social media marketing has become a standard way in which organizations advertise their products or services. Social media marketing allows consumers to have immediate access to other consumers reviews or to post a review about a product or service. There is engagement between the company and the consumer (Evans, Dave 2010). Social Media emerged in the late 1980’s when websites such as Prodigy, Compuserve and America Online. Prodigy was first of it’s kind and was known as a ”consumer online service”. Half of the page is devoted to advertising. Facebook, Twitter, Myspace, Hi5, Bebo and Orkut are all social media platforms that are utilized as platforms today.
Social media is different from more traditional marketing tactics as it offers a free platform that is easily accessible to anyone with internet access. This allows for the increase communication for organizations to foster brand awareness and often, and
It is interesting how social media today is influencing the marketing role of many companies and how it’s playing a big role in their success. The more the company advertises on social media, the
In today's society, social media rules the world and is one of the easiest marketing strategies for younger customers. As stated in The Shallows, when people are interrupted from social media communication they feel out of the loop. "We want to be interrupted, because each interruption brings us a valuable piece of information. To turn off these alerts is to risk feeling out of touch, or even socially isolated," (Carr). I will utilize the societies weakness to my advantage. By using marketing strategies like offering free items from a company if they follow a link through a social media application like Instagram or Facebook. Customers will feel socially isolated if all of their friends received a free item because they were on social media. This marketing strategy would be one of the least expensive types and reaches one of the largest networks of people. Using my skills in statistics I can analyze which social media application gets the most feedback and tell a company which application to put more money into advertising. This not only makes the customers maintain their feeling of being in the loop but increases the company's sales and potentially lowering their advertisement
Social media has become essential as a marketing tool for CU's, which is why 74% of marketers are incorporating social media into their marketing budgets. The CMO Survey released in August 2014, indicates that “marketing budgets are expected to increase by 7.2% in the next year.” With 1.65 billion social accounts that are active globally, social media has become an effective
Social media is not new. Facebook has been around since 2004, YouTube since 2005, and Twitter in 2006. What is new is how social media sites like Facebook, YouTube and Twitter are affecting the way businesses market their products and services. Never before in our history have consumers been able to communicate so effortlessly with each other and with the businesses they frequent. Never before have businesses been able to interact and react to customer feedback so quickly and efficiently. However, just because businesses have the ability to use social media for their marketing and advertising efforts, does not necessarily mean they should. This paper intends to
The rise of social media has been a global phenomenon since internet giant Facebook began, with one in seven people having a Facebook account (Hennig-Thurau, Hofacker & Bloching 2013). This has had an impact on the marketing environment in several ways, with the two most notable being increased active participation and a strong level of networked interconnectedness (Hennig-Thurau, Hofacker & Bloching 2013). These two changes have shifted the power from the marketer to the consumer, as the regular consumer now has access to vast amounts of information and has the ability to amplify their opinion globally (Labrecque et al. 2013). For this reason, it may be argued that in the 21st century, marketing occurs among consumers, and is no longer purely
| First, marketers must realize that they often do not control the content on social media sites. Second, the ability to share experiences quickly and with such large number of people amplifies the impact of word of mouth in a way that can eventually affect a company's bottom line. Third, social media allow marketers to listen. It is no longer one way communication. Marketers now can actually have conversation with customers and get feedbacks. Fourth, social media also provide more sophisticated methods of measuring how marketers meet and interact with consumers than
Social media is a great way for companies to get their brand known. Companies are able to create advertisements and position them throughout social media. Facebook, for example is one social media site that create sponsored advertisements for companies. These advertisements show up on an individual’s Newsfeed and each advertisement is tailored to promote to individuals with interests that are similar to the products or services the company is trying to sell. Companies pay a fee in order to create these sponsored advertisements, but if companies are on a budget, some create their own social media accounts or pages to create posts whenever they want. With this technique alone, companies may be at a disadvantage, considering individuals must like the page in order to view the content on their Newsfeed. Although, after interviews with children,
The Facebook fan page had increased number of likes making them acquire their fixed goals. Conversely, The Limited had a mission of enhancing their marketing outreaches far beyond the standard approaches so as to develop its database. The objective was to find out the responsiveness of its current customers and use Dukky’s viral Peer Sharing to expand the customer database. The strategy in achieving this was to send an email with an offer of $10 off of a $25 purchase to its current customers. Clients were walked through an interactive process of sharing the offer with friends on 287 social networks. In so doing, 25,000 emails were sent to customers with 3,695 clicking on the link to get the offer. The campaign response stood at 24.75%. Poll results indicated that The Limited received information on how their customers preferred to receive the promotional material, where they shopped most and type of fashion they basically shop. Eventually, The Limited was able to capitalize on word of mouth marketing through its campaign. Additionally, the integration of Viral Peer Sharing proved extensive in 50 states and at the same time expanding the customer
Bruhn, Schäfer, and Schoenmueller use data that shows interactions from a company on social media leads to a positive effect on a consumer's awareness of a brand (2012). The social media platform makes it easy for companies to stay relevant in today's society. Posting on social media allows a company to be visible to its consumers and non-consumers on a regular basis. This type of marketing makes it easy for consumers to recognize and remember a company, consciously or unconsciously. People constantly absorb different company advertisements on social media and without realizing it become aware of various brands. Not to mention, if a consumer notices a post that intrigues their interest they will be more likely to start following this company on a regular basis. Additionally, social media marketing brings more awareness to a company by displaying promotions. Saravanakumar and SuganthaLakshmi mention how different companies will share offers and deals on social media to keep consumers on their social media accounts (2012, p. 4447). This shows how companies use social media to increase brand awareness and gain more recognition. By offering special deals, consumers are more likely to remember the company off the top of their head. In addition to the consumer's awareness, the consumer is also more likely to take an interest in what the company is offering. A company's
Social Media today is present everywhere and Brand pages on sites like Facebook, Google+, YouTube and Twitter have gotten popular around the world. Concept of marketing has changed with the customer engagement on these platforms.
Social media has taken the marketing world by storm. Today, not only do companies have a dedicated Website,but organizations, representative of all industries and sizes, also have a blog, Twitter account, Facebook page and a Youtube channel (Wetpaint & Alimeter, 2009). In fact, social media is the number one activity on the web. Because of this, companies view social media as a critical component to its overall marketing strategy, especially since these tactics are cost-effective and produce results (Wetpaint & Alimeter Group, 2009).
Situation Synopsis: Competitors have developed different approaches to attract consumers in the online dating market; some of which have been copying eHarmony’s product features and using alternative strategies to attract singles.
The marketing industry is an elaborate network that links companies to their consumers, primarily through written communication. The main objective of marketing is to identify trends and patterns in consumer behavior, and utilize the data to influence consumers to purchase more goods. From a macroenviroment standpoint, the general conditions of a market are heavily dependent on global environmental factors. The most significant factor that influences the markets today is technological advancements. Since the release of Facebook, Linked-in, Twitter, and Myspace in the early 2000s, the number of people using social media has increased to over sixty-five percent. The ever-growing dependency on social media platforms, has given marketers the tremendous opportunity to further market potential consumers. Social media marketing is a specific form of marketing that focuses on producing ad content that social media users will post on their own networks. This particular marketing technique is effective because ads and content are created, based on what personal information users post on social media. Firms and organizations that advertise their brands on social media are more likely to increase their customer base and annual revenue. By doing so, companies are able to increase exposure of their brand and widen previous hidden, customer bases. As a marketer, the fine line between right and wrong is often blurred. The amount and