Have you ever been talking to someone and wondered if they were even listening to you? How do you know if they are actively and effectively listening to your concerns or just hearing you speak? People wonder this all the time, and it is a really an intelligent question to ask because we to come learn during adulthood that there is a difference between listening actively and effectively and just hearing what is being said, especially when talking to customer service agents over the phone. Throughout my time as a customer service and office support specialist (10 plus years) and having worked and trained in many different fields, I know that active and effective listening is a required skill that one must have to make the customer and/or clients feel appreciated and provide exceptional customer service. A company’s level of professionalism starts with effective and efficient communication which, in most cases, is initiated over the phone and most companies have mutually dependent departments so communication skills are very important to have. Being able to communicate effectively and efficiently, one has to know that there is a sender and a receiver who communicates interdependently to make communicating effective as well as knowing how to use the five different stages in the listening process: receiving, understanding, remembering, evaluating, and responding (Listening Skills, 2016) in which a person gathers and processes information being said, uses memory functions, thumbs
Tony Robins hit the nail on the head when he said, “To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.” There are several different factors that influence the communication between medical professionals like doctors, nurses and respiratory therapists and the patients they treat. A few of these include the ability to explain or comprehend information, time spent face to face with patients, and the inability to practice active listening. The first interaction with a patient will set the tone for their care and the more comfortable a patient feels, the more they will divulge during their initial interview.
The Office is an NBC produced show that provided comedy on Thursday nights for eight years. The Office is all about the employees of Dunder Mifflin who live in Scranton Pennsylvania (the electric city). The documentary style show films the employees working at the paper as well as filming their personal lives. An average episode of The Office is typically thirty minutes long. But the series had a few hour long episodes, depending on if it was the beginning of the season, or the end. The series finale is one of the few episodes that was an hour long. The series finale displays many different types of listening that was explained in class. Listening is important to any and all types of conversation. Without it, it would be impossible to receive and interpret messages.
Listening is a skill that requires active, rather than passive, participation to advance shared understanding and minimise misinterpretation. Lang, Floyd and Beine (2000) describe active listening as a skill that ‘focuses on attending to patients’ clues, ie, utterances and/or behaviors that are not explicit but may have special meaning and suggest unshared ideas, concerns, and expectations’. This essay will discuss how active listening strategies such as analysing and displaying non-verbal body language, clarifying meaning and accuracy, expressing understanding for the speaker’s feelings through empathy and silence contribute to effective communication by encouraging the speaker to convey his or her thoughts, building trust and
I have always been told that am not very good at listening, therefore, I choose the skill of listening as a means of evaluating myself and observing how this skill is used by me and towards others whom I have contact with. During this process I decided to take the Self-Assessment 8.3: Active Listening Skills Inventory offered on the website http://highered.mheducation.com.
Let´s focus on communication, specifically listening. , As employees each of you have a leadership role based on your positions. In these positions you are required to take instructions, present guidance, make decisions, and implement policy. If you cannot listen effectively, you will miss critical instructions, mislead guidance, make less informed decisions, and hopefully never implement the wrong policies.
A vital aspect of interpersonal communication is the style in which one listens. While every individual possesses their own preferred method of listening in communication, it can be enlightening to analyze our own strengths and weaknesses so as to maximize effectual communication. Within the confines of four main listening style categories, I have chosen those which best describe my own personal listening style.
Active listening can be significantly impact a persons’ healthcare experience. When your only interaction with your caregiver occurs when they are obtaining clinical information from you, you can start to feel detached from your identity; one can feel more like an object than a subject. Jim Mulcahy expresses the profound effects non-evaluative active listening can have on someone through his own experiences in the healthcare system. Based on Mr. Mulcahys reflection it is important to maintain a balance of professional and personal communication with patients. For Mr. Mulcahy this behavior helped facilitate and encourage his recovery. Active listening is a gateway to developing a deeper understanding of patients’ feelings, and can help them
Listening skills play a significant role in evaluating communication capabilities in the workplace throughout the globe. It affects all kinds of interactions and becomes part of problem solving. Thought communication encounters, workers are able to learn why they trust or distrust each
Active listening is something that I have seen more of over the years. We have guidance that we counsel the juniors once a month (or as needed) and go over different topics. As a new member back in 1998 I would ask about the counselling’s per the manual and I would get “I counsel you every day so we don’t need to do that”. This does not give the opportunity to express the signals that you mentioned. The level of active listening on his part was a check in the box that he said he did it. He praised and scolded in open forum. I use my counselling’s as a way to get feedback from the individual. These young minds have a lot to offer when given the opportunity. How do you counsel the junior soldiers?
The ability to listen well is an important tool for understanding others. Sadly, very few people know how to listen well. In fact, most people can think of only one or two good listeners in their lives. Listening is not simply agreeing - it is much more. Good listeners are able to better understand and respond to others, complete assignments accurately, settle disagreements before they escalate, and establish rapport with difficult people.
It is also useful to assess the clients emotional, instinctual and spiritual functioning as well as
I learned many different skills by participating in this activity. I raised my confidence level and became more comfortable in providing recommendations to the patients. I am confident that I will be able to talk to the patients, review their medication list, inquire about their allergy information and based on all that information I can easily provide recommendation and counseling to the patients to fill in there gap of knowledge. I have also improved my active listening skill through this activity. Being a health care professional it is very important to actively listen to the patients to identify their problems and concerns. For example, if you are not an active listener and you do not identify the problems that the patient mentioned (when
Active listening is an attentive and interactive form of listening. One of the primary objectives of active listening is establishing and achieving empathy among all parties engaged in communication together. The words a person uses during communication are important, yet active listening includes listening to a person's words as well as interpreting and intuiting what a person feels and thinks. Active listening is a highly engaging activity. Active listening requires the person doing the listening to have a very keen awareness of all aspects of the communication. Active listening then is a sensory activity that challenges the listener to see, hear, sense, perceive, understand, feel, empathize, and reciprocate.
Active Listening - listening to the words being said, the tone in which they are said and paying acute attention to the non-verbal communication. This has many benefits it supports the client to feel understood, valued and accepted. This in turn will support the client to feel empowered. Active listening supports the counsellor to understand what is being said and to identify the clients’ thoughts and feelings. Active listening is a skill that needs to be practiced and developed. Barriers to the process could include the environment for example external noise and interruptions may cause distractions. The counsellor overthinking about how to respond to what is being said rather than actively listening, it takes practice to develop the ability to refrain from doing this. Or the counsellor may pre-empt, move ahead in their own mind as to the direction in which the client is taking the conversation blocking the ability to be open. The counsellor needs to be mindful or not allowing their own past experiences to cloud their thoughts and feelings towards the subject which may inhibit the ability to actively listen to the client.
Brownell (1987) found in her study of listening behaviors that there are five factors. The factors included sensitivity and considers emotional component of a message; understands and recalls information accurately; objective and nonjudgmental; concentrates and encourages information sharing and provides