The Importance Of Complaint Procedure In Health And Social Care

Financial abuse - is, for example, illegal or unauthorized use of a person’s property, money,

safeguarding, who a vulnerable adult is, different types of abuse, who may abuse, factors and

Explain the correct actions to take if an individual tells you they are being abused

Individuals who are most at risk are adults that have learning and physical difficulties. This can be because they have difficulty communicating and with their interaction; and do not understand the differences between right and wrong – some adults with autism may experience this. This can lead to individuals taking advantage of them, and manipulating the vulnerable adult into thinking that this situation is normal, so they are not aware that abuse and exploitation is taking place.

All employees have a duty of care to report any concerns of abuse they have. These might include evidence or suspicions of bad practice by colleagues and managers (whistleblowing), or abuse by another service user, staff or their family and friends.

When in a health and social care environment, there are always strategies and procedures in place which will help individuals to be at minimal risk of abuse. However there needs to be specific procedures in place that will help decrease any amount of risk.

Neglect by others occurs when either a support worker or a family or friend carer fails to meet someone’s support needs as they do not realise its importance, or because they cannot be bothered, or choose not to provide it.

* Financial abuse: financial exploitation, theft, misuse of possessions, property or benefits, by someone who has been trusted to handle finances.

Abuse is any form of mistreatment by any other person or even persons that will violate an individual 's basic human and civil rights. The abuse can vary, from treating someone with disrespect in a way that significantly affects the person 's quality of life, to causing actual physical or mental suffering, either over a short term or a long term of time, clearly the longer it goes on the worse the

Abuse may be revealed in a number of different ways. For example you may find that someone wants to tell you about it because they trust you. Also it might be from someone who has observed the abuse taking place, e.g. resident seeing a care worker shaking another resident because they were too slow getting dressed. The abuse is disclosed to the professional, sometimes with a request for confidentiality.

In this report I will be outlining key legislation and regulation which govern safeguarding adults work, outlining strategies and types of abuse procedure used in health and social care to reduce the risk of abuse. Also I will be describing legislation and regulations, working strategies and procedures used in health and social care to reduce the risk of two types of abuse.

Abuse is when a carer tries to control or dominate another person. It can be physically, emotionally harmful, arousing fear in an individual, preventing them from doing what they want, or forcing them to do something against their will. Abuse can happen to anyone but it mostly happens to people who are vulnerable like a

‘If I suspect abuse through noticing a sign of physical abuse or change in the behaviour of an individual, I will make sure that I ask the individual what has happened telling the individual the changes that I have noticed. If it is in my place of work and the name of the person that abused the individual is known, whether staff or another service user, I must also record and report this. I will listen to the individual carefully; it is up to them to tell me, I would not ask them any questions about this as this is not part of my job role and would stay calm.I will make sure that I record what the individual tells me using the individual’s own words. I will make sure that I reassure the individual and explain that their safety is the most important and that it is my duty of care to tell the manager. I will make sure that I let my manager know what has happened immediately and pass

P5= Describe strategies and working practices used to minimise abuse. In this assignment i will be describing different strategies and working practices used in different health and social care settings to minimise abuse. Looking at different characteristics of abuse is the fundamental part in trying to minimise abuse. There are different types of strategies i will be describing the following six: Written and Oral Communications

2.2 Outline steps that can be taken to encourage individuals to raise concerns and complaints