| The Regency Grand Hotel | A Case of Employee Empowerment | | Table of Contents Executive Summary 3 Problem Statement 5 Situation Analysis 5 Introduction 5 Organizational Behavior Symptoms & Issues 6 STEP Analysis 7 SWOT Analysis 8 Organizational Behavior Analysis 10 External Analysis 14 Assumptions 14 Implications 14 Alternatives 16 1. 16 2. 18 3. 19 4. 20 Recommendation 21 Action and Implementation 22 Contingency plan 23 Exhibits 24 Exhibit 1 24 Exhibit 2 24 Exhibit 4 25 Sources 25 Executive Summary Recently purchased by a large American hotel chain, the Regency Grand hotel, located in Bangkok Thailand, is an example of prestige, with a 5-star rating. For the past 15 …show more content…
* The only reward system in place, the year-end bonus, is given on such a regular basis it is now, more or less, an expectation. * Failure of management to take cultural differences into consideration. * John Becker, who has only so far worked at American locations, was posted to a foreign country. He may not be fully knowledgeable about the local culture. * No studies were conducted to see if differences in culture could have any effect on implementing an empowerment strategy. Consequences not looked into. * The new strategy does not take into consideration differences between American and Thai employees in their power distance, individualism, collectivism, and uncertainty avoidance. * The relationships amongst employees, and with their supervisors were never taken into account. STEP Analysis Social-Relationships between employees were not taken into account.-Cultural differences were not addressed. | Technological | Economic-Customer dissatisfaction causes decreased profits. | Political (Environmental) -Media is writing negative reviews about the hotel. | SWOT Analysis Strengths * Considered to be one of the most prestigious hotels in Bangkok. * Maintains a five-star rating. * Employs 700 people who have all worked for the hotel under its previous management. * Employees are knowledgeable of how the hotel should operate. * The new manager, John Becker, does have 10 years of experience
The Brunswick Hotel has stood at its current location since the 1920s; some jokers say the piano player has been there almost as long. In exchange for room and board plus tips, she plays three shows a day. Her Barrel house is slow from her arthritis, and her voice--roughened by decades of whiskey and tobacco--cracks on the high notes. Sometimes she dreams about her twin, the other playing fast melodies in the upper register while she pounds out a boogie-woogie bass line, four feet tapping time better than a metronome.
Critically, the study didn’t provide alternative way of how to govern, and how to control
History of the Grand Mr. F.H. Chamberlain built the first Grand Hotel in 1847. It was a long rambling two-story building with 40 rooms. A separate building housed the dining room and kitchen while still another building held the bar named "The Texas" after the state ofTexas which, at the time, was separate from the other states Guests traveled to the hotel by steamboats and docked at what is now the marina During the Civil War, the 21st Alabama Regiment camped on the hotel grounds and the hotel was used as a base hospital In 1869 a fire broke out destroying the dining room, kitchen, and guestrooms. Approximately 150 guests and their personal belongings were saved along with hotel linen and furniture. However, the names of approximately 300 Union and Confederate Soldiers who died at Point Clear
Wes Anderson’s 2014 film entitled, ‘The Grand Budapest Hotel’ features brilliant cinematography that invites the audience into a beautifully captured and skillfully framed story. The plot summary of the film is described as follows, “The Grand Budapest Hotels recounts the adventures of Gustave H, a legendary concierge at a famous European hotel between the wars, and Zero Moustafa, the lobby boy who becomes his most trusted friend. The story involves the theft and recovery of a priceless Renaissance painting and the battle for an enormous family fortune -- all against the back-drop of a suddenly and dramatically changing Continent” (Fox Searchlight Pictures).
The level of competition in One King West Hotel is fierce because of lots of hotels competitors, which are situated near the hotel in Downtown. There are few hotel competitors in downtown near the King West Hotel, such as Executive Hotel Cosmopolitan Toronto, Fairmont Royal Hotel, Hotel Novotel Toronto Centre, Hilton Toronto The Ritz-Carlton Toronto, etc. However, there are three main competitors located very close to The King West Hotel, including Hotel Victoria, The Adelaide Hotel and The Omni King West Hotel. The competition in One King West Hotel is very volatility. The competition is rather unstable that stable. Each year One King West Hotel loses a large number of new visitors to the hotel, because of current competitors. On average,
Kimpton Hotels' EarthCare program brings the business's philosophy of environmental responsibility straight to its properties, starting with its pioneering Eco Floor at the Hotel Triton in San Francisco in 1994.
was a good work unit - danwei’, and ‘you were lucky if you worked there’3.
Hampton Inn and Homewood Suites guests will experience similar flows when staying at this multi-branded hotel. They will check-in to their respective brand, park their vehicle on premise if necessary, find their way onto the guestroom floors, and then utilize the amenities offered to them such as the fitness center, pool, and the pantries located in each lobby. But throughout the hotel there are design pros and cons that will have an impact on the overall experience of both Hampton Inn and Homewood Suites guests.
The Regency Grand Hotel is a five-star hotel in Bangkok, Thailand. The hotel was established fifteen years ago by a local consortium of investors and has been operated by a Thai general manager throughout this time. The hotel is one of Bangkok's most prestigious hotels, and its 700 employees enjoyed the prestige of being associated with the hotel. The hotel provided good welfare benefits, above-market-rate salary and job security. In addition, a good year-end bonus amounting to four months' salary was rewarded to employees regardless of the hotel's overall performance during the
Owned and operated by the Mitchell Family, The Georges Hotel is a small European styled boutique located in Chicago, Illinois. Jeff and Chad Mitchell were raised in the hospitality business, as children they both worked at their father’s motel greeting guest and helping out when the motel was short-staffed. Jeff, the older of the two sons, was most fond of this type of work, which inspired him to open The Georges Hotel. Jeff serves as the CEO and co-owner with his brother Chad who unfortunately, does not share the same interest in the hospitality business.
Raffles Hotel, Singapore is known as a colonial-style luxury hotel. Established by Armenian hoteliers, the Sarkies Brothers, in 1887. It was started as a privately owned beach house built in the early 1830s. It first became Emerson's Hotel when Dr. Charles Emerson leased the building in 1878. Until his death in 1883, the hotel closed, and the Raffles Institution got involved to use the building as a boarding house until Dr. Emerson's lease expired in September 1887. The Raffles Hotel, Singapore provides five stars services in all areas such as rooms, suites, event, dinning, outlets and spa to satisfy the desired needs of customers. It is one of the few largest remaining 19th century hotels in the world. It believes that the level of service matters a lot in remaining areas in the hotel, also it is its priority to let the guests
Regarding employees empowerment, the company empowered their staff in many ways,such as allowing them to participate and discuss how they can affect the key success factors, giving them the authority to spend $2,000 a day on each guest if necessary and involving them in problem solving process especially if it’s related to customers’ matters. As a consequence, themanager-employee relationship will be stronger as the staff feel valued since their leaders believe in them, which also will increase their satisfaction, productivity as well as their commitment to the company and altogether, that will lead to increase customer satisfaction and
The Old Mill hotel is not just a hotel it is a hotel full of great history and a lot of experience in the industry. It has great sightseeing places like lakes, waterfall, and it is located in a very good neighbourhood. With these being said, there should not have been any sudden reduction in sales or people that stay in the hotel. But as a young consumer we can see areas in which the hotel is lacing. According to the information given to us in class, we see that those who visit the hotel mostly are 65 years old and above (Professor Victor, Blackboard). Does that mean that because most of their customers are dead that is why they have low revenue? And if that is the case, how can they attract young adult and middle age to come to their hotel? These are the question I will focus on in order to reveal the areas they can increase their revenue.
Congress recently extended the Terrorism Risk Insurance Act (TRIA), which promises aid to insurance companies if another terrorist attack such as 9/11 occurs. TRIA benefits the lodging industry
The W Hotel in San Francisco is located in the SoMa (South of Market) District. This district is home to the Moscone Center which hosts major exhibits, conventions, and trade-shows. There are 37 hotels within a close perimeter to the Moscone Center that can expect a high volume of business travelers throughout the year. The W Hotel in San Francisco is right across the street from the Moscone Center. Its features like the FIT GYM, Bliss Spa, TRACE, Living Room Bar, among others are within the property making it a well-rounded hotel capable of capturing more business and driving revenue.