Reflective Assignment
Qing Wan
Communication can be defined as the exchange of information, thoughts and feelings among people using speech or other means (Kourkouta and Papathanasiou, 2014). It is divided into verbal (speech) and non-verbal communication. Speech is not always the most important means of communication “Equally important are the messages conveyed through non-verbal means, such as facial expression (including eye contact), body posture, body position, movement and gestures” (Lavender, 2010). All these things and many more, help to deliver messages to other people about who we are and how to build effective communication between friends, family, colleagues and patients. In this essay we will focus on discussing the differences of the styles between persuasive communications and eliciting communication in nursing practice through the videos we have practiced and recorded.
Video 1 ‘persuasive communication’. This video shows three people in one group, one is the patient, one is the nurse (me), with the last as observer. In the module the patient told the nurse he wanted to have something changed. Video 1 at point 0.13 the nurse gave the patient some instruction and advice directly. In communication the nurse wasn’t at the same status as the patient. In this conversation only the nurse talked and the patient participated less. The patient didn’t give any feedback. Without feedback the nurse didn’t know if the patient understood the information. This communication
Within a health care setting communication is a necessity. This communication not only includes the need for professional communication but also the way in which information is shared to the patient and to other healthcare workers. Another important aspect of health care worker such as a nurse is the effectiveness off a handover. Within the video, Effective Communication in nursing these three aspects of communication (Professional communication, provision of information and handover) were seen and will be analysed further, within this essay. These will be analysed through the three aspects, the care of the patient, the image of the individual nurse and the health outcomes of the patient. All of these three aspects of communication are vitally important to the overall patient needs.
People can communicate in many different ways, verbal (talking), Written (email, memo, posters), body language/gestures (the way they react when been given information), their facial expression, eye contact, sigh language and behavior. People communicate to one another on a day to day basis. People may communicate to each other for different reasons such as: Creating a relationship, keeping a stable relationship, 'chit chat', giving/receiving information or expressing ideas, thoughts or concerns.
Another non-verbal communication skill that I learned to use effectively was silence as it gave both the patient and the nurse time to reflect upon previous or future events in the patient’s care, although it is important to ensure that the patient’s needs are still met and that the focus is still on them. Therefore it is important that the nurse involves the patient through other means of communication.
Communication involves information being sent, received and decoded between two or more people (Balzer-Riley 2008) and involves the use of a number of communication skills; which in a nursing context generally focuses on listening and giving information to patients (Weller 2002). This process of sending and receiving messages has been described as both simple and complex (Rosengren 2000 in McCabe 2006, p.4). It is a process which is continually utilised by nurses to convey and receive information from the patient, co-workers, others they come into contact with and the patient’s family.
Effective communication is a process that creates positive results for the sender and receiver. A sender is the person who is delivering a message or information and a receiver is the person who collects and interprets said message or information (Yoder-Wise, Leading and Managing in Nursing, 2015, p. 322). A nurse leader must be both a sender and receiver to achieve a productive interaction. There are three main types of communication that a nurse leader uses. These techniques include verbal communication, nonverbal communication, and written communication. Verbal communication usually happens in person or over the phone and the message is conveyed using speech. Nonverbal communication involves facial expression, eye contact, tone, and gestures. Nonverbal and verbal communication are
In order to gain an insight of what the client’s preferences are, it is essential for good communication to take place between the midwife and the woman. Communication is part of the 6C initiative lead by the NHS’ Compassion In Practice campaign to be implemented to the healthcare workforce. Communication comes in different forms: verbal, non-verbal and written. According to Professor Mehrabian (1972), non-verbal communication such as body language takes up 55% of our overall communication. By implementing certain gestures such as sitting up straight, maintaining eye contact and looking presentable leaves a lasting impression on the client. Thus it is imperative for the midwife to conduct themselves in a professional manner in order to build a good rapport with the woman.
In this essay I will be analysing effective communication and reflecting on a personal situation that demonstrates this within a health and social care setting. There are many different types of communication, verbal, non-verbal, formal, informal, written and it can be shown through your tone of voice, thorough your facial expression, as well as the through your body language. The official definition of communication according to Oxford Learning Dictionary is, “the activity or process of expressing ideas and feelings or of giving people information” and I will be using the Gibbs reflective tool (1988) and its 6 stages as the frame work to break down the incident I was involved in and compare it to the
Communication is any form of expressing and receiving of messages between individuals. The importance of Communication in the nursing profession is to maintain high quality care for the patient but also maintain effective collaboration between professionals. Boykins, D (2014) states that the “registered nurse is expected to communicate in various formats and in all areas of practice”. Various formats include speaking to patients and coworkers as well as utilizing appropriate protocols and systems to effectively communicate regards to patient’s status.
Communication can be defined as the sending and receiving of information between two or more people (Nordquist, 2017). The main types of communication in nursing are verbal, non-verbal and written communication. Verbal communication can be described as when two or more people transfer information through speech. Examples of transferring information through speech are by talking face to face, over the telephone, radio, skype or television. Non-verbal communication can be described as when someone communicates through body lan-guage, facial expressions, gestures, scent touch and appearance. Written communication is simply the transferring of information from one person to another by writing the information down on paper, typing it in an email, writing it in a report or even on a letter (Nayab, 2017).
Communication, according to the Free Dictionary, is “the exchange of thoughts, messages, or information, as by speech, signals, writing or behaviors”. It is vital in the development and maintenance of personal and professional relationships. It is important to understand communication also includes non-verbal as well as verbal acts. According to Rane (2010), 93% of communication is nonverbal and body language is an effective nonverbal communication tool. There are two essential components in communication, which are a sender and receiver of a message. In the personal and professional health care communication paper, I will discuss the definition of healthcare
This essay will highlight one of the key concepts of nursing .The concept that will be discussed in this essay will be communication, the reason for this chosen concept is that communication plays a vital role in everyday occurrences which defines how a situation is perceived by yourself, others and how communication is effectively handled . There will be a definition on what communication is also an evaluation of the chosen concept will be explored throughout this essay.
This report aims to discuss the communication observed between the Nurse and Patient portrayed in the video. There are two scenarios in which the Nurse addresses the patient’s concerns. The patient’s response is influenced by the Nurse’s approach. In a health care setting, a personal, empathic yet professional approach is most effective in communication from Nurse to Patient. Furthermore this report assesses the therapeutic techniques used by the Nurse to effectively interact with the patient.
Nurses need to be able to communicate verbally so that they can provide their patients with quality holistic care and that patients and their families receive information in a form in which they understand so that they can make decisions and take the lead role in their health and wellbeing. It is equally important for nurses to be aware of their own nonverbal communication (body language) as you may convey the wrong message to the receiver. Nurses also require the skill to reflect on their communication and practice so we continuously improve the care we provide to our patients, their families and our work colleagues (Shapcott & Gault
Communication and how one presents him or herself is paramount in the field of nursing. As I stated above, we must get rid of perceptual biases to create interpersonal relationships. Nonverbal communication makes up “55% of communication” while verbal communication only “makes up 7% of communication” (Gleisner, 2016). Personal appearance, eye contact, and gestures are all nonverbal components of communication that result in a therapeutic effort of communication. (Cleveland, 2018). Nonverbal communication is a concept I learned in this course that I deem as one of the most salient in the gratification level of the patient. If our nonverbal communication is on par, we have already met the client’s expectations by 55%. Nonverbal communication is interconnected with altruism as a display of
In just one day the average person will speak approximately 16 000 thousands words - I know what you’re thinking, that’s a lot of words right? Yet, what if I told you that those words only make up a small part of our day-to-day communication? Good morning class. So much of our communication happens outside of just what we say, it happens through how we say it, when we say it, what our bodies are doing and in many more ways. Today we will be taking a look at the communication between a nurse and a patient and examining some of these verbal and nonverbal aspects of communication. Specifically we will be discussing the nurse’s tendency to avoid the patient’s concerns, as well as her poor speech delivery and how the two affect the nurse’s ability to assist her patient.