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Themes Of Worldwide Hospitality And Tourism

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Journal Reading – Management 5 / Communication 5

Name: Mark Almeida

Date: 17/11/2017

APA References:

Dawson, M., Madera, J. M., & Neal, J. A. (2011). Worldwide Hospitality and Tourism Themes. Managing bilingual employees: communication strategies for hospitality managers, 3(4), 319-334.

Summary of findings:

Communication is an integral part for effective management and productivity at work places. Language being a constraint the article highlights how majority of employees in this sector are immigrant workers from different cultural backgrounds. A perpetual disadvantage according to research among immigrants is the belief of not being able to converse in English (Castro, Fujishiro, & Sweitze, 2006). It is critical to the hospitality industry to explore new aspects of communication to converse effectively with diverse workforce.

Language barriers often cause issues, employees lose self-confidence and induce a sense of fear and confusion. Employees are under the notion that they are more valued to the organization when their fluency is high and in turn boosts the level of commitment (Sanchez, 2006). Lack of commitment results in reduced confidence levels and low capacity of work efficiency resulting in issues. Reluctance in approaching managers in order to communicate in high among non-English speakers (Loosemore & Lee, 2002). Lack of common understanding of a language lead to misinterpretations, lack of productivity which cost the industry losses in billions of

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