Tools And Techniques Used For It Support

The users are recommended to scan the computer with an anti-malware program in case the user detect any out of the ordinary activities of the

Then when appropriate I will go round and visit technicians and monitor their progress. In most cases the technicians has completed the giving task and will visit the maintenance office to leave the complete check sheet in my in tray.

Antivirus is programming program that outline to make PC gradually in light of the fact that programmer can be take the secret word and furthermore the records can be erase frame desktop and imperative things like video and picture there case about that treats, worms and Trojans.

Antivirus software is something we use to protect our computers from viruses .we use software's such as Norton security and MacAfee.

(1.1) The need of the learners was identified as having to have investigators who could adopt a methodical approach, which is essential whilst carrying out equipment failure investigations. This was used as my session aim:

As we know virus protection software is a code written by one of the programing languages that we know. This code works as a search engine looking for infected files in the entire system or specific locations on the system. The idea depends on two important factors which are, search engine and viruses’ data base. The following scenario explains how people get viruses and how virus protection software works.

“The primary objective of the tool control program is to improve flight safety by eliminating aircraft accidents, incidents, and associated equipment damage caused by lost or misplaced tools. Secondary objectives include the reduction of expenditures for additional outfitting and replacement of missing, defective, or pilfered tools; the reduction of man-hours for maintenance task completion; and a general improvement in the quality of aviation maintenance.” Quoted from navyaviation.tpub.com. In order to help prevent tools from being lost and misplaced there should be a tool log out sheet with the minimum of the name of the user using the tool, the nomenclature of the tool, time of the tool was taken out of the tool box and supervisors signature to verify the tool being

• Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems.

The support technicians at the call center can access this DSS and it will provide instant solutions to reoccurring problems and problems that are more complex. Currently, when customers call for support the technicians have to troubleshoot from experience or can escalate the problem to the call center lead or the support center manager to help resolve the issue. This process in inefficient, because the lead and the manager can only handle one call each. Realizing that the support center has ten support technicians and only two people, the lead and the manger, with expert knowledge, the owner wanted to find a way to have a computer based solution system that everyone could access to resolve customer technical issues. A DSS is the solution to this problem.

The specific program used to prevent viruses, worms and Trojans which attached in the email or website.

Maintaining equipment is vital to operations as well as personal safety; therefore, routine equipment checks and maintenance is imperative to the continued operation and functionality of the over-all system. Riordan has no policy directing internal inspections and maintenance strategy. Inspections and maintenance need weekly completion to evaluate system operations. An inspection may give early warning to system failure avoiding costly corporate down time.

Utilized company's business processes as well as the in features and capabilities of the EDI software - contributed to system enhancements, vendor resolutions and delivered solutions that met the business unit objective

Administrative elements within our organization include training, support and maintenance. Training is critical in consideration of TCO because if not accounted for correctly and provided, end users are more likely to resist changes to new systems, platforms and, slowing adoption of a new solution and adversely impacting productivity (Hockel & Hamilton, 2011). General support is a critical part of TCO because unexpected needs may arise that can jeopardize performance of solutions. For instance, system downtime can negatively impact the bottom line of the business. Support in the form of dedicated helpdesk services (if not automatically provided under contract),

ESET NOD32 Antivirus- an Antivirus is software that is used to prevent, detect, and remove malicious computer programs. ESET NOD32 Antivirus is a good choice since it also acts against other types of malware such as worm, Trojan horses, backdoors, and spyware. The ESET NOD32 Antivirus 6 that I will utilize

Virus detection software must be updated on a regular basis to help protect honesty of systems. Hardware and passwords have to be changed sporadically and carefully to protect from unapproved access to database, computer systems, etc. Distinctive physical and software controls should be established for systems having delicate and/or confidential information.