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Training Management Plan for CGI
Tony Tomes
Wayland Baptist University
MGMT5344
Running Head: TRAINING MANAGEMENT PLAN FOR CGI
10 February 2017
3
Training Management Plan (TMP)
Outline and Table of Contents Page Numbers
TMP Thesis Statement . . . . . . 3
Organization Description . . . . . 3
TMP Practical Value and Benefits . . . . . 3
Organization Behavior: . . . . . 4
What Managers Do: . . . . . . 6
Member Satisfaction Program . . . . 6
Improving training . . . . 7
Assessing Training Requirements . . . . . 8
Organizational
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Although the demands of the IT industry are challenging, CGI has always believed that this in no way conflicts with the very humane and caring approach they take in all of the relationships they foster. Since the inception of the company, this approach has been successful; most notably through the example set by sharing the same values allows all members to enjoy considerable autonomy and swiftness of action without compromising company cohesiveness. These values are an integral part in guiding the decisions and actions of the management team. The implementation of a well defined and understood TMP provides clarity and guidance on what manager?s role play in the success of CGI.
Organization Behavior CGI?s ?Code of Ethics and Business Conduct? (CGI, 2013c) are based on the values and philosophy that have guided CGI successfully since the Company 's inception in 1976. It constitutes a unique repository where the combination of CGI policies, guidelines, principles of conduct and best practices have been regrouped under one umbrella document, for the benefit of its members, officers and directors. One of the integral parts of this code involves the development and nurturing of members in their career growth. CGI 's strategic human resource management team lays out the key elements of the training management plan that provides support to its members and influences the management process of CGI. These elements reflect a
We as business owners, management and or in a role of authority must set, address and comply with a solid foundation of ethics. “A code of conduct is the single most important element of your ethics and compliance program. It sets the tone and direction for the entire function. Often, the code is a standalone document, ideally only a few pages in length. It introduces the concept of ethics and compliance and provides an overview of what you mean when you talk about ethical business conduct.”
A philosophy of an organization helps differentiate themselves from their competitors and set a foundation for future success. It also helps shape an organization by presenting the goals they want to accomplish with specific activities. To improve this, many organizations understand the important of sharing values and goals and realize employee recognition. This helps staff from moving forward toward success of the organizations. Chapter 4 introduces “Codes of Ethics in Health Services.” Code of ethics is a guideline for healthcare professionals to accomplish and serve as a member of a society. Similar to other professions, managers have their own code of ethics in maintaining their duties and responsibilities. They also use the codes for ethical decision-making in dealing with ethical issues. Chapter 5 deals with “Organizational Responses to Ethical Issues.” It provides assistance for managers and organizations in their decision making. It is manager’s duty to figure out the problem and resolve it (Darr, 2011,
Widget Tech Inc. is in need of update the company’s current code of ethics due to growth of the company and the changing workforce. Research has been conducted to revise the current policy and address topics that were previously
Intel Corporation has been great in the past when it had seen success. But of the last couple decade its success has not been top shape. But to achieve this success they are reaching for they will need an effective deployment strategy within their market, Intel Corporation needs to implement a technology strategy that will showcase its encompasses ability to involve business groups throughout the planning process, while maintaining integration of the processes from within things like their corporate planning schedule, Intel’s plans should rapidly change within the market, and staying abreast of the technology curve while simultaneously achieving the largest returns conceivable on every initiative and areas of
It is the responsibility of each and every Vencill Management Consulting employee to understand and demonstrate integrity in the work that is done every day. How employees work within the ethical framework of various and diverse professional fields is also important. To this end, Vencill Management Consulting has adopted the following professional Code of Conduct and procedures related to interactions with our clients in the non-profit sector. In addition to employees, Vencill Management Consulting’s Code of Conduct extends to its contractors, agents and suppliers.
According to the textbook, ongoing challenges in the global business environment are mostly attributed to unethical business practices, failure to embrace technology advancements, and stiff competition among businesses. Imagine that you have been appointed as Apple’s Chief Compliance Officer and must prepare a video presentation for Apple’s suppliers regarding Apple’s Supplier Code of Conduct to deliver via a web meeting. To prepare for your presentation, review Apple’s Supplier Code of Conduct,
The training will includes healthcare codes of ethics for managed care and five ways to improve ethics in the managed care organization.
New Kids on the Block is a book and a retail customer service organization with more than 30,000 employees. Within the organization, roughly 5,000 employees are serving as the heart of NKOTB, they are the “Customer Service Representatives”. Directors for the customer service center suggested that supervisors are not managing the call center representatives suitably and have failed on meeting company goals; they feel this could be due to lack of skills provided by insufficient training. Before the organization experiences loss of market share and profit, NKOTB would like to hire a consulting group to assist in a training development plan for revision on new and improved customer service skills for the call center. NYCMP Consulting places the needs of NKOTB as our highest priority and we would like to introduce a proposal for an efficient program that can prepare supervisors with the best leading skills to fulfill the vision of the company. As an
Top-level organizations have learned IC is essential to the mission. General Powell believes investment in people includes education and training. Training means leaders must show a willingness to work with people. Training is active and not passive leadership behavior. He stated, “In my career I’ve come across people who were terrible leaders because they had no
Ubisoft has different production, marketing, administrative and Internet teams in different countries. As each department uses different IT systems, managers have an initial problem of whether the IT centres should be centralised or decentralised. Centralisation has its advantages as it offers a rapid system response, it can save money through avoidance of duplicated activities and offers better security. Its disadvantages include if the central unit fails then the entire system will collapse and they might lose touch with the goals of major IT departments.
The key problem that is described for this case “Improvements at ServeNow" involves the management practices of Mr. Bushley, who has been too busy to standardize a training program for his management team, and has no potential successors for the 4 mangers he is losing to entrepreneurship and retirement. Faced with this challenge, he has hired a consultant to assist with this transitional period and plan for better training and effective communication in the future. Mr. Bushley says that he does not have time or experience to help alleviate the situation. The use of technology for training and communication
Human resources are the most valuable assets of any organization, with the machines, materials and even the money; nothing gets done without man-power. In today’s business climate, businesses are faced with stiff internal and external competition. There are various human resource functions that give an organization a competitive edge, but most scholars argue that human resource functions becomes only operational when training has run through them all. This places training and development as an essential function in the survival of any organization. Increasingly, high performance organizations today are recognizing the need to use best training and development practices to enhance their competitive advantage.
An important part of any successful business is the ability to develop and nurture a culture of teamwork. The third principal Caterpillar notates in its Code of Conduct is teamwork, in which they stress that they “know by working together, we can produce better results than any of us can achieve alone” (Caterpillar, 2005 p. 17). Caterpillar also uses the principal of teamwork to emphasis that the global and cultural diversity of their company is a competitive strength. In an enlightening approach to teamwork, Avshalon Adam and Dalia Rachman-Moore (2004), discuss how companies implement their ethical codes. They have
The company’s managers need to take part in an extensive training process. The training should include how to establish and communicate clear, realistic
Frenzel (2004) claimed that to be successful, a firm’s IT management team must take action on the following critical areas: business management issues; strategic and competitive issues; planning and implementation concerns; and operational items. If for any reason, the organisation experiences difficulties in the above areas, the manager will need to set goals and objectives to overcome and prevent these issues.