Unilever Brazil Report

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Investor meeting 5 March 2009 0 Safe harbour statement This presentation may contain forward-looking statements, including ‘forward-looking statements’ within the meaning of the United States Private Securities Litigation Reform Act of 1995. These forward-looking statements are based upon current expectations and assumptions regarding anticipated developments and other factors affecting the Group. They are not historical facts, nor are they guarantees of future performance. Because these forward-looking statements involve risks and uncertainties, there are important factors that could cause actual results to differ materially from those expressed or implied by these forward-looking statements. Further details of potential risks…show more content…
9 5 UB pool of talents is highly recognized and demanded outside Brazil Total Brazilians currently working abroad in 2008 = 90 37 Europe 6 Asia 47 Americas Source: UL internal data 10 However from 2004-2007 we underperformed with growth below the market ……. 2004 - 2007 Underlying sales growth Sales + 4 % p.a. €2.7 bn €2.1 bn 02 03 04 Market growth: 05 + 7% 06 07 Source: Unilever Financials, and estimates for market 11 6 consumer complaints were too high and increasing Emerging problem DA Oral Care SCC Ice Cream Increasing problem Increase High Deo H.H.C Skin Cleansing Hair Solution Wash Skin Care Ades Tomatoes Dressings Low Fabric Cond. Existing problem High Low Complaints in 2007 12 …. and customer satisfaction was low Unilever - Carrefour Ranking Unilever on Customer Service (in top % of all suppliers) 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0 0 Poland HC Indonesia foods Malaysia HC Poland PC Turkey PC Taiwan Foods Colombia HC Belgium HC Taiwan HC Turkey foods Indonesia HPC Malaysia PC 10% 20% Brazil HC Poland Foods Spain PC Belgium Foods Greece HPC Brazil PC Argentine HC 30% 40% France Foods HM Italy HPC Thailand HC Thailand PC 50% 60% Argentine PC Brazil Foods France

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