Chief Information Officer, U. S. Patent and Trademark Office (USPTO)
600 Dulany Street, Alexandria, Virginia 22313
Supervisor: Kevin Smith HRS: 50 Hours per week
The USPTO CIO is 500 million dollar organization with over 500 federal personnel and 500 contract personnel. Serve as the Deputy Director to a Senior Executive Service (SES) Director for one of four major directorates. Oversee three divisions ( 100 Government Personnel) with diverse missions that include: Cyber Security, Computer Command and Control; Policy and Processes and Strategic and Investment Planning. Oversee a total investment of 500 million in OMB submissions. Oversee all phases of the agency budget cycle, to include Office of Management and Budget (OMB) submissions
…show more content…
• Successfully implemented a process for the selection, control, and evaluation of IT investments, resulting in a gain of efficiency by 60%
• Establish an IT Review Board (or process in smaller operating units) to advise the head of the operating unit on critical IT matters, to assess IT initiatives in the budget review process, to control ongoing IT investment implementation, and to conduct post-implementation reviews of completed projects to benefit from lessons learned. Present to the Commerce IT Review Board as requested for Information Technology Investment Authority, Control Reviews, Post Implementation Reviews, Portfolio Management Reviews, etc.
• Successful Implement a standard process and establish standard IT investment scoring and ranking criteria for the operating unit’s Board to use to determine which IT investments are best suited to meet operating agency needs.
• Implemented a standard process to manage the selection, control, and evaluation of IT investments. The Department uses the electronic Capital Planning and Investment Control System (eCPIC) to support this
…show more content…
This form includes the requirements in Office of Management and Budget (OMB) Circular A-11, Exhibit 300, Capital Asset Plan and Business Case Summary and in Exhibit 53, IT Investment Portfolio, as well as additional information approved by the Commerce CIO. Update this information for review by the Commerce IT Review Board.
• Documented all of the Agency’s IT investments in eCPIC, including the operating unit’s infrastructure and enterprise architecture investments. Used this information to generate an agency specific OMB Circular A-11, Exhibit 53, IT Investment Portfolio. Use this as a tool to manage a balanced IT portfolio and Operational IT Plan.
• Documented in eCPIC all requests for changes to IT investment baselines, and for investment replans and rebaselines, provide justification and impact analysis in a memorandum to the DOC CIO and OMB.
• Monitored and certify the “health” of all IT investments. Submit supporting documentation and self-assessments on the status of your major IT investments to be reviewed as part of the Department’s monthly CIO rating assessment and the Federal IT Dashboard
This project demands significant involvement by IT personnel, Accounting and CIO. Our success is highly dependent on everyone’s efforts. To help achieve a smooth and successful implementation, it will be our responsibility to:
Seven veteran employees remain in the IT department, each specializing in a subsystem of the infrastructure. Informational silos exist, two additional employees were added to expand the operation. A team was charged to fully evaluate and understand the inner workings of the current infrastructure, particularly undocumented business logic implemented
There is an opportunity for upgrading the technology in the IT infrastructure as a result of the extensive research and development investment that the organization is considering. AEnergy has such a unique product, that there is little in
As recognized by leading research and consulting firms with knowledgeable, skilled management, advanced state-of-the-art IT affords extraordinary opportunities for greater efficiencies, cost reduction, higher productivity, customer satisfaction, and profitability. Sophisticated IT applications realize their full potential with highly specialized technical knowledge and management skills readily available only in smaller firms focused primarily or exclusively on such applications.
Like many of its most profitable competitors, Alcan has grown quickly through insightful series of mergers, acquisitions and rapid product development and launch strategies throughout the major markets it sells into. The company has settled on a highly decentralized divisional business model that has to the point of the case study served them well. Their IT systems are showing signs of massive overduplication of expense, with a $500M level of spending on enterprise applications with SAP being the majority. There are further signs of massive waste in their highly diversified organizational structure. There are 400 systems in the company all dedicated to pricing, a massive duplication of costs, time and effort on the part of IT across the five divisions. There are also over 1,000 concurrent enterprise-class IT systems being used throughout the company at any point in time. Conservatively speaking the company is spending 20% of their total enterprise software spend on maintenance costs alone. This is forcing the CIO, Robert Ouelette, to re-evaluate both the organizational structure and IT systems supporting it. The goals of this analysis are to evaluate the advantages and disadvantages of the existing application or IT management structure. An analysis of the proposal by Robert Ouelette is also provided along with an assessment of it potential effectiveness in solving the challenges is facing today.
This memo will discuss ways that technology can be used to improve this organization’s performance. Additionally, it will consider the optimal methods for expanding the business’s online presence to include online sales. This will include information on how to incorporate intelligent systems and security features to guarantee that customers’ interaction with the new system will be positive. This memo will also analyze this business’s current and anticipated technology and information systems and provide option for other technologies or information systems that will be beneficial for the company. In discussing these options, information will be included to show how the options will advance or improve the business and enhance our customers’ experience.
The increased number of IT investment is applied in organization. It is clear that information technology has become the competitive fact in world business. Collaboration is the new trend in business world. No one can deny the importance of information technology application. Besides the profits outcome, the impacts of information technology deployment also create commitment, trust and value. Advanced information system can improve each steps of business process. It enables people to share information, performance task simultaneously and making decision efficiently. IT companies designed different products to satisfy each step of business operation in terms of manufacturing and human resources. Seminole should apply this new IT infrastructure to business operation. Firstly, company can use the transaction processing systems (IPS) to keep track of all business activities and transaction of the organization such as payroll and employee record keeping. IPS also shows all information from internal and external operation. Secondly, Business intelligence systems are designed for decision-making support. Management information system (MIS) is a system that helps managers to keep track of company performance status, which purposed for decision-making and evaluation. Decision-support system (DSS) is purposed for future business decision-making. Thirdly, Enterprise application systems are designed for integrating business process from different functions, such as supply chain
The main stakeholders involved with this project will include the following departments and personnel. The Finance and Accounting division will participate in the organizing the General Ledgers and monthly income statements. The Sales, Marketing and Inventory divisions will participate in communicating the needs and processes of ordering, material supply, and product delivery. The IT department will make recommendations based on department needs and corporate demands to improve eficientcy and advance the current computing
They will be asked to use the new Technology Procurement Planning Template for all IT procurement for the next series of purchases and projects. A short survey will be developed and distributed to determine the template effectiveness, and to see if it improved the projects communication. The overall evaluation of the template will be based on the suggestions and feedback. Afterward, with the approval of the Chief Information Officer and Deputy of Information Technology, the template will be adopted as a requirement for all Information Technology Projects and
BBUS 521 Enterprise IT Management Case 3: Volkswagen of America Synopsis: Volkswagen of America (VWoA) is the North American subsidiary of VW Automotive Group. They are faced with a common problem of having more funding requirements than available budget. They must come up with a means of prioritizing the over 40 projects that have been proposed by the 10 business units within VWoA, including IT-specific projects. The challenge faced by the chief information officer (CIO) of VWoA, Dr. Uwe Matulovic, is to ensure priorities of projects are aligned to the corporate strategy and that IT projects specifically are a means to enable the strategy and drive business value, and not just be considered an obstacle. Case 3 questions: 1.
• Meet regularly with other departments’ heads- Sales- HR-Accounting-Marketing-Customer Service-Institutional trading-R&A-Client Services to communicate IT strategies and projects. Gather feedback from other departments regarding current needs. Be sure that all departments are aware of an IT strategy and that all future projects and initiatives must fall within this strategy.
Information Technology (IT) is a foundation for conducting business today. It plays a critical role in increasing productivity of firms and entire nation. It is proven that firms who invested in IT have experienced continued growth in productivity and efficiency. Many companies' survival and even existence without use of IT is unimaginable. IT has become the largest component of capital investment for companies in the United States and many other countries.
This portfolio focus on what I have learned during the whole IT Strategy and Control paper, a critical reflection of this paper would be provided. This reflection includes the key points, support reference and the demonstration of my own understanding about the paper itself and all of my personal understandings are based on the learning outcome of this paper. In the first part of this portfolio, I would discuss all the key IT Operations Management framework which have been introduced in the paper, the analysis of the processes based on my own understanding would be given. In the second part, analyze processes required for aligning IT infrastructure and operations with the business goals of an organization would be talked about, and I would focus a business organization which has been mentioned in the caselets as a sample. In the third part, some critical evaluate operational IT organizations and their processes against the studied models would be listed and analyzed. In the last part, the recommendations and analysis of my own would be given against those organizations (caselets) which have some problems and current issues arising from the implementation of the IT framework.
This paper will discuss the processes and pitfalls faced by Information Technology managers in today’s world of business. Today’s IT managers need not only be savvy about existing equipment and upcoming technology; but must also understand the budget issues they face and how to properly address them. The IT manager is asked to look into a crystal ball and predict what products will be beneficial and which requirements can be cut from the budget. They must be able to differentiate between the new shiny fad and products that will be a true asset to the company’s visions and goals. An IT budget can no longer be a static number on the company’s finance sheet; it must be a clear vision of the department’s future spending while falling in line with the goals and expectations of the company.
The Author has analysed the company based on the information that has been gathered and aims to make an IT plan. This IT plan would include current and proposed IT systems and its processes. The new IT systems may include CRM, CPFR and web based approach for payroll management.