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Values Are the Core Beliefs Upon Which the Organisation Is Founded.

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ORGANISATIONAL CORE VALUES An organisational value is “a belief that a specific mode of conduct is preferable to an opposite or contrary mode of conduct” according to Rokeach (1973, The Nature Of Human Values). We can think of them as representing frameworks for the way we do things. Some organisations think of their values as their “guiding beacon” directing the process of organisational development and growth. Others describe them as the components of their philosophy. They do relate to how organisations deal with their beliefs about people and work. They define nonnegotiable behaviours. More and more studies show that successful companies place a great deal of emphasis on their values. Any organisation which espouses particular values …show more content…

Excellence Always doing what we say we will and striving for excellence and quality in everything we do.  Quality will always delight the client whilst staying within budget limitations.  If we give our word we keep it unless agreed otherwise by all parties. Commitment Working with urgency and commitment to be successful from individual and company perspectives.  Timeframes are always met unless urgent circumstances mean we have to renegotiate new timeframes with all parties.  Clients’ needs agreed within budgets are met regardless of personal wants. Ownership Taking ownership of our customers’ needs and being accountable for delivering friendly and professional service.  We are each fully accountable for our work in gaining any possible repeat business with customers.  We understand our customers’ business, prepare for all meetings with them Recognition Recognising and rewarding each others contributions and efforts.  All individual successes are celebrated within the team.  Assistance is thanked every time. Customer Service We enjoy their custom and so they deserve our service -timely, responsive, proactive, meeting their needs and aiming to delight.  At every meeting with our customers we ask them what we could have done better, then implement their suggestions before we meet them again.  Before any accounts are rendered, we check with our customers that they are sufficiently satisfied to pay the agreed

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