INITIAL CONTACT OF INTEREST- TEAM 8 4/15/2016
Good evening, Chateau.
I would like to begin discussions regarding what can be done to mitigate the perpetual negative effect that the Crawley modules are having on our productivity, customer satisfaction, and overall bottom line.
Although across all modules Crawley provides a 95% acceptance rate, we feel that this is not an accurate reflection of the total quality of the incoming products. It is our belief that to achieve an accurate 95% acceptance rate, we must begin to implement this rule to each individual component.
Crawley offers exceptional quality on most modules, but there is a dozen that are reflecting negatively upon your products as a whole. If we can translate the quality of the remaining 30 modules towards the dozen problematic ones, then that would exponentially increase our supply chain and operations efficiency.
The costs that we are absorbing as a plant in order to alleviate the ripple effect of these faulty modules to our productivity are not balancing out, and it is our belief that if you can work with us to continuously improve quality assurance processes on the front end, the benefits will be reciprocal.
Although our two companies act as separate entities and profit centers, we have to remember that we are all under the
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