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Xerox Case Study

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Problem Summary
John Clendenin is at a career crossroads. While he has achieved swift advancement in a relatively short amount of time at Xerox, he is now faced with role options that appear, prima facie, to be lateral in nature. Clendenin 's boss, Fred Hewitt has made two clear offers to Clendenin: remain as head of Xerox 's Multinational Development Center (MDC) with a two-year commitment, or transition to a staff support position on Hewitt 's staff.
While Clendenin 's success and ascension at Xerox is attributed to his role at the MDC, an additional two-year commitment is certainly not an advancement in role or position at Xerox. Clendenin also has to deal with the current pressure from Hewitt to cut MDC budget and headcount …show more content…

Xerox operating units were disconnected, self-interested and in many ways siloed. Clendenin found that "the interests of systems managers in the various Xerox operating units did not always align with those of Xerox as a whole."
In building and staffing the MDC, Clendenin went against the standard Xerox "Close-knit society" culture, where someone is badmouthed and black-listed while the rest of the group closes ranks. Clendenin hired individuals from this black-listed group – essentially building a team of non-Xeroxed employee copies who in contrast brought some uniqueness and natural propensity and willingness for change and innovation. While the external perception was of a group of undervalued, "stray cats and dogs" – Clendenin 's hired for "intelligence, ability to be motivated, caring, involved and [ability to be] a team player."
Clendenin built a team that was well-positioned to respond to his vision for cooperation, unity and innovation. He reinforced this culture by emphasizing empowerment and trust-building, focusing on career development and goal setting, and emphasizing team over individual. Finding the people that fit this approach, and reinforcing these guiding beliefs in his management methodology directly impacted MDC 's success in executing a multinational strategy. Like the culture that Clendenin was fostering, the multinational approach required willingness for change and innovation, commitment to

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