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Essay on Xpresso Lube

Satisfactory Essays

Xpresso Lube

1. Describe Xpresso Lube’s service package? * Supporting facilities are physical resources that must be in place before a service can be offered. Include the brick n’ mortar store, car lifts, a waiting room, and various equipment needed for oil changes. * Facilitating goods are the materials purchased or consumed by the buyer. This would include the oil, oil filters, and the coffee. * Information is the data available from the customer or provider to enable efficient customer service. This would include a detailed list of services and coffee selections. It might also include any customer data such as address, phone number, car make/model, or previous services provided. * Explicit services are the benefits …show more content…

Xpresso lube avoids this by offering transportation, enabling the company to complete services despite the cyclical nature of the industry. * Intangibility- Customers have to rely on the reputation of a service. Xpresso Lube has the reputation for being honest and fair. They also allow customers to see what is wrong with their cars before they suggest services unlike other oil change companies. * Heterogeneity- While services do very from customer to customer, it enables Xpresso lube to forge relationships with customers and establish brand loyalty.

3. Characterize Xpresso Lube in regard to the nature of the Service act, the relationship with customers, customization and judgement, the nature of demand and capacity, and the method of service delivery. * Xpresso lube offers tangible actions directed at customers possessions: their cars. * Xpresso lube focuses on the relationships it creates with their customers by offering honest and reliable services. Xpresso lube also knows their customer’s needs. They provide comfortable waiting rooms, coffee, and transportation to make it more convenient. * Xpresso lube falls into discrete transactions without a formal relationship. There is some degree of customization with the offer of transportation and different coffee options, but no formal relationships need to preexist. * Xpresso Lube experiences demand

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