Yakka Tech Pty Ltd

The customer service personnel should be in a position to acknowledge their clients and pay attention well to whatever they say and put into practice active listening. They should also give a chance to the customers to respond to the services the company offers perhaps through the enterprise’s website. For any company to prosper, good customer relation is paramount in building a loyal

In this case, there are few symptoms clearly stated that something has gone wrong for this company. These symptoms can be classified into two main areas; one is the negative feedback from the customers and another one if from its own employee’s job dissatisfaction.

Customer service studies show that when something goes right, customers give credit to the individual employee dealing with the problem; when something goes wrong, customers usually blame the organization itself. This fact makes it crucial for any

Customers complaints and feedbacks are very important to any organization it helps the individual organization to improve its product and services.It also helps to introduce something new in market.It could help the organization how to improve customer

With the problems of Y Company identified and recommendations for solutions stated clearly, the implementations of the solutions are stated and summarized on the table below. Leadership should reconsider following the strategy of the company in getting along with the employees. Where they do not work, it is imperative to make changes that conform to the present trends of employees’ refusing to put in their best and leadership making some changes in its strategic approach. The changes should gear towards doing something positive in strategic planning towards the vision, mission, cultural diversity, and ethical harmony leading to good working environment. Awareness and enlightenment can be achieved by allocating about $10,000.00 for purchasing

The management level of this company has lack communication with their employees. The company never empower their employees, which makes all the employees become lazy and more likely to listen the orders from the SMART group.

Customer Service Department: will provide customer representatives that handle routine inquiries and complaints from or disputes with customers of Kudler.

Customer complaints have over doubled in the last few years. This shows some big issues in the customer service management. Research which areas customers are most dissatisfied with and support the staff in gaining new skills to meet the customers ever changing needs.

- Lack of implementing the strategy to provide positive influence in the firm regarding the structure.

World Wide Telecommunications (WWT) attempted a joint venture with an Indian firm, a Subcontinental Software Solutions (SSS). This joint venture (JV) caused several symptoms; equipment difficulties, a sexual harassment, revised budget, and an intellectual property stealing. The problem was the failure of risk management and it resulted in the delays in finishing the software. The initial symptom of the delays in finishing software was equipment difficulties. First of all, the JV had no relationships with international banks. It caused to delay to order the equipment. The problem was a failure of risk management that unprepared unprecedented levels of

COO has lost control over several major company 's SBUs. Since 1989 EnClean has been failing the task of properly integrating acquired companies. Business units such as CMC, AlphaChem, and Sizemore have resisted change and have never accepted the vision, the mission, and the common strategy of EnClean.

So what I see the most critical part is they have high turnover in the organisation and HR manger is always busy in selection process and training. And she was not getting good time to develop the coordination. So she was not been able to find out the actual cause of turnover from the origination. Every other manager has the department head to assist them but in HR section no HR focal person working in the department. So the staffing and the coordination part is lack.

• Weed out poor managers. Dissatisfied workers dislike poor management. Act quickly to preserve your credibility in the workforce. Remember the law of procrastination. “No matter how long you ignore a problem employee, his or her behaviour will not improve-act now!”

For starters there are no well-drawn management plans within the firm. A leading example is the fact that Chinh and Anh have no well spelt out roles within the firm. It is apparent by the fact that the two have in fact just assumed roles in accordance to what over time become their roles and interests within the organisation. This leads to lapsing of duties and lack of clear guidelines as to the course of action in case of any eventuality as is the case here. Any developments within the business have become unmonitored and where there is failure, there is no one mandated to take up responsibility to detect and act accordingly.

Complaints also tell you that the customer still wants to do business with you —Most customers don’t complain — they just take their business elsewhere, because they’ve given up hope of getting what they need from you.