cs description

Customer service is the provision of service to customers before, during and after a purchase. Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation. Good customer service is

In customer service, the telephone is the second most important link (Lucus, 2015). Modern business use telephones in their day-to-day operations and to communicate with both internal and external customers (Lucus, 2015). Traveling to meet with customers and vendors face to face can be expensive and time-consuming (Lucus, 2015). With the technology of today, you can dial a telephone number or type a text into a cell phone and connect to a customer or vendor half-way around the world almost instantaneously (Lucus, 2015). With fax machines and computer modems, documents and information can be sent in a matter of minutes to customers and vendors miles away (Lucus, 2015). With all those tools, readily available more companies have set up both inbound and outbound telephone staffs (Lucus, 2015). Companies are expanding their customer contacts and are more likely to reach total customers satisfaction through those types of trained specialist (Lucus, 2015).

The concept behind VoIP2.biz came from some experimentation in early 2004 by personnel working for the Harley Services Corporation (HSC). HSC began business in 1995, providing outsourced engineering, installation, and marketing services to telecommunications carriers throughout the United States. By utilizing HSC’s services, carriers were able to speed implementation of new customer services, such as DSL, and reduce costs by outsourcing central office engineering and equipment assembly. As a service provider to the carriers, HSC was in a unique position to understand and review new telecommunications technology prior to its general availability. In 2003, engineers at HSC started to investigate broadband applications, including video and voice over internet protocol (VoIP) applications. During 2004, Milkowski and other personnel in HSC explored the market

This report was commissioned to explore the opportunities of moving our company to a call center/ remote agent model. I will examine which technologies we would benefit from and how they would improve and expand our business.

Customer Service provides assistance and advice to a company for individuals that use or purchase products or services. For example, if you go to a bank service the people who work in the bank will provide you with assistance and advice because they don’t want your business to fail, also, they will give you ideas and recommendation on what you should do on the current state of your current business

VoIP phone systems have the full range of features you might expect from one of these systems. As a business, the highly desirable features include:

This project plan represents a general collection of processes and procedures covering the implementation of Voice over IP (VoIP) Solution for a fictitious customer. The purpose of this document is to define a VoIP project plan proposal to provide a customer with a comprehensive plan outlining the details, stakeholders, and time-frames for the defined project scope. I have developed the project plan in conjunction with the customer to identify implementation objectives and

With so much technology and applications being developed these days, there is one technology that seems to be touching people’s lives since it was introduced. What technology is that? It is Voice over Internet Protocol or VoIP for short. When Alexander Graham Bell invented the telephone in 1876, he had no idea that his invention would morph into what it has become today. This paper is describing how VoIP was created, its industry trends, technological developments, and how VoIP is utilized.

| * Card phones * Activated by a pre-programmed card for the holder making calls lasting a specific number of minutes * Paging and voice mail services * Allowed subscribers to receive and leave messages for other subscribers * New telecom infrastructure using radio transmission between outstations and central platform * Central platform routed calls to TTCL, which would direct calls to local, long-distance and international. TTCL levy a charge for directing each call

According to Customer Service for Dummies, customer service is how well an employee is communicating and creating a relationship with a customer (1). Each business has either a mission statement or purpose that incorporates customer service into it. Customer service policies within businesses define how their employees should behavior when a situation arises with a customer.

In most contact centers, agents can use [24]7 Active Share to visually enhance 25-50% of calls. Visually enhancing calls takes them to new levels, turning voice agents into customer guides and increasing efficiency by enabling smart workflows for a variety of customer needs, from simple

This article is a continuation of the series covering how Office Communications Server (OCS) 2007 provides unified communication, Voice over IP (VoIP), and conferencing features. Here I'll discuss how Office Communications Server provides the Remote Call Control (RCC) feature with legacy PBXs and how various call-related scenarios can be supported using RCC. I also touch briefly on the dual forking configuration and how RCC can be used in that configuration to provide a flexible option for the user to make and receive calls from either Office Communicator or the PBX phone.

Early 1990s: Computer Telephony Integration (CTI), works with IVR technology to collect information about customer behavior in telephone systems.

In such service industries as Telecoms, IT, Banking and Insurance, Hospitality etc, customer service is the rule and personnel that can deliver on this value are king.

Nowadays organisations recognise the importance of satisfying their customers’ needs and meeting their expectations as the more complex the customer demand, the more there is need for service. Although services are infused in every organisation’s core, service failure still appears therefore, service recovery strategies are essential in order for the organisations to overcome the situation. This research intends to study the relation between customer service and organisation.