CHAPTER I
INTRODUCTION
On-Job Training (OJT) is normally included as part of the New Hire Training, post completion of Classroom / Buddy Training. In most businesses / accounts (back-office business) in Wipro BPO, an OJT program exists but not in a structured form. In most cases it does not factor in / include all the critical components to help make a new hire successful at the start of their Job.
This document helps in identifying the key ingredients for an OJT program which will help shorten the learning curve cycle time for the new hires. This document also discusses and analyzes the different OJT methodologies and approaches to help in understanding the differences between an OJT and SOJT
(Structured OJT) program. Note: The
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Most the OJT models / approaches observed while studying different processes in the back-office business at WBPO focuses around a combination of Training and Hands-on experience clubbed together as a part of OJT. However most of the critical questions are not clearly answered by the OJT programs rolled out in the current scenario.
Questions such as:
• Is the current OJT program the best approach which helps a new hire understand the process?
• Are new hires taking longer time to come up the learning curve?
• Do the new hires learn by repeating the same mistakes / errors?
• Varied knowledge / performance levels of New Hires post completion of TrainingOn-Job-Training in the Back-Office Business
Most of these questions are unanswered in OJT programs which are currently being rolled out in the back-office business because of the following key reasons:
• OJT programs lack standardization
• OJT programs do not integrate all the critical components for the new hire to be successful in their role.
• Robust control mechanisms do not exist in the OJT programs
• Floor trainer bandwidth issues
• Most of the OJT models indicate a very open OJT structure which is not clearly defined.
• Learning path for the new hire has high level of people dependency because of
4) How will the training process be and effectively help each one of my new people to achieve greater success?
There should be a structured and standardized induction training pathway which should focus both on the organization and on the job training, this will help in acclimating the individuals with the working environment and hence will increase productivity.
Organizational analysis “involves determining the appropriateness of training, given the company’s business strategy, its resources available for training, and support by managers and peers for training activities” (Noe, 2013, p. 114). Organizational analysis has determined that retraining needs to occur in several key areas. Training will be given to managers, on improving communication, motivating and retaining employees through coaching and individual pathway development, with a
Staff training will be conducted with the initial project orientation and flows through the staff management cycle phases of planning, acquisition, training, tracking and transition.
The assignment for this week focuses on the team’s understanding of the goals and objectives of training program development and delivery. Team C summarizes the following highlights of this week’s discussions: determining organizational development theories and applications; differentiating between mentoring and executive coaching; identifying the major components of employee training; and comparing career development strategies.
Implementing a training program will be the most effective way to ensure that current and newly appointed team members can engage the needs of the customer base. This culture can be very positive and supportive, or it can be threatening, and destructive. In many cases, managers, supervisors, and workers do not know the nature of the career development culture because they have not had an objective appraisal of it (Stuart, 2002). The management team will provide a training program to enhance the skills of the current employees while grooming the new staff for future roles in the organization. The program that will be implemented will be as followed:
Once the recruiting and selection processes of hiring a new employee is complete it is time to begin the next phase of developing a positive organization, employee and customer relationship. Orientation, training and employee education is an ongoing throughout the organization-employee relationship. Lack of adequate orientation process and training can lead an employee to feel unimportant, uncomfortable and unfamiliar within his work environment and raise doubts concerning their abilities, skills and work performance. A good, well-planned orientation and training program can reduce job learning time, improve attendance, and lead to better job performance (Rue, 2004).
When a new employee starts with a new company, there are several internal and external factors that can affect the employment relationship. An internal factor could be training. If an employee does not get sufficient training or the training that they may have been promised at the start of employment
Bauer, T. (2010). Onboarding New Employees: Maximizing Success. Retrieved April 17, 2015, from http://www.shrm.org/about/foundation/products/Documents/Onboarding EPG- FINAL.pdf
As a member of the HR department of a small retail company, I have been tasked with implementing a new employee training program. This class is being designed especially for our new customer service associates to ensure they are successful in their new position. “Having a trained workforce means your workers are learning new skills that can improve production, cut time spent in creation of your service, reduce production costs, reduce mistakes, build confidence in your workforce, and create a better working environment” (Benton, 2014). Making sure that our new employees are fully trained is an investment in our company. When we have a skilled, trained workforce, productivity and efficiency will remain high.
Many companies are very keen and ready to clinch Work Base Learning in an organization, not mainly because it provide you with lifelong learning, but also it is an important ingredient of what Senge (1990) has termed as the ‘learning organization’. A learning organization is a place in which the learning and flair of persons is backed and promoted so that the organization itself be able to form its future and it also very important to gain competitive advantage.
Knowledgeable and well trained employees are needed in every organization. It is important employees are able to perform all the tasks needed in order to reach the organizations needs and achieve the set goals. As times change, employees may stay behind in skills or may even lack training when it comes to new systems, technology or other procedures that the company may need in order to better performance. That is when the importance of training is more evident. An organization has a large responsibility for their success which is why training, development, and career development is
A training program that is well-designed is proven to achieve maximum results and meet the training needs identified during a training needs analysis. A well-executed training program will increase overall productivity and provide the knowledge, skills, and attitudes the employees need to perform successfully. This paper presents considerations for the design of a two-phase training program for existing employees – a two (2) day program, which covers the training needs to move the company in the right direction.
Putting together an effective employee training program can be a monumental task if not planned properly. There are four steps, repeating to produce a continuously better program that is best for both employer and employee. The process steps include needs assessment, design, implementation, and evaluation. Once it is evaluated, it should then show some weakness that should begin the cycle again with needs assessment and
Another weakness is that training is too short, and it needs to be redesigned because currently there is a high turnover rate among laborers. As an I/O consultant, I will conduct a training needs assessment and design a training program that aligns with the organization’s strategic direction and growth. Prior to developing a training program, I will conduct a job analysis to determine the required tasks and behaviors that are needed to fill the laborer position. Once I have an accurate job description, I can begin the recruitment process (Argosy University Online, 2016).