1. Define business operations.
2. List the three primary functions of a business’s operations.
3. List the six key functions that all businesses need to address just as part of doing business.
4. Define managing versus leading.
5. Describe one of the major differences between leaders and managers.
6. What are the four key factors that a newly promoted leader needs to focus on ?
7. Identify the 4 main functions of management.
8. Define the role of Human Resource Management or HRM as it’s often referred to.
9. Explain how HRM professionals are now viewed and what their main goal is.
10. What is the marketing mix?