11.18 A company that manages four hotels wants to compare the quality of service provided in them. For this purpose, it commissions four people so that (without the knowledge of the staff) they rate the attention that each hotel provides. Each person will spend a day in each hotel and, by evaluating certain characteristics of the service (the same for each individual, in accordance with the precise instructions of the company), will grant a rating to each hotel. the results are (the scale is 1 to 10): Person hotel A В D 1 7.6 7.8 9.0 8.3 2 6.2 7.9 8.7 7.6 3 5.4 6.7 9.3 7.6 4 7.7 8.3 9.6 8.4 With these data, is there evidence to believe that the quality of care is different? (a = 0.05).

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11.18

11.18 A company that manages four hotels wants to compare the quality of service provided in them. For
this purpose, it commissions four people so that (without the knowledge of the staff) they rate the attention
that each hotel provides. Each person will spend a day in each hotel and, by evaluating certain characteristics
of the service (the same for each individual, in accordance with the precise instructions of the company), will
grant a rating to each hotel. the results are (the scale is 1 to 10):
Person
hotel
A
В
D
1
7.6
7.8
9.0
8.3
2
6.2
7.9
8.7
7.6
3
5.4
6.7
9.3
7.6
4
7.7
8.3
9.6
8.4
With these data, is there evidence to believe that the quality of care is different? (a = 0.05).
Transcribed Image Text:11.18 A company that manages four hotels wants to compare the quality of service provided in them. For this purpose, it commissions four people so that (without the knowledge of the staff) they rate the attention that each hotel provides. Each person will spend a day in each hotel and, by evaluating certain characteristics of the service (the same for each individual, in accordance with the precise instructions of the company), will grant a rating to each hotel. the results are (the scale is 1 to 10): Person hotel A В D 1 7.6 7.8 9.0 8.3 2 6.2 7.9 8.7 7.6 3 5.4 6.7 9.3 7.6 4 7.7 8.3 9.6 8.4 With these data, is there evidence to believe that the quality of care is different? (a = 0.05).
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