2016 2,500 125 190 2017 Cell phones produced and shipped Number of defective units shipped Number of customer complaints Units reworked before shipping Manufacturing cycle time Average customer-response time 10,000 400 250 150 13 days 28 days 700 14 days 26 days 1. For each year, 2016 and 2017, calculate the following: a. Percentage of defective units shipped b. Customer complaints as a percentage of units shipped c. Percentage of units reworked during production d. Manufacturing cycle time as a percentage of total time from order to delivery 2. Referring to the information computed in requirement 1, explain whether WCP's quality and timeliness have improved. Required
2016 2,500 125 190 2017 Cell phones produced and shipped Number of defective units shipped Number of customer complaints Units reworked before shipping Manufacturing cycle time Average customer-response time 10,000 400 250 150 13 days 28 days 700 14 days 26 days 1. For each year, 2016 and 2017, calculate the following: a. Percentage of defective units shipped b. Customer complaints as a percentage of units shipped c. Percentage of units reworked during production d. Manufacturing cycle time as a percentage of total time from order to delivery 2. Referring to the information computed in requirement 1, explain whether WCP's quality and timeliness have improved. Required
Cornerstones of Cost Management (Cornerstones Series)
4th Edition
ISBN:9781305970663
Author:Don R. Hansen, Maryanne M. Mowen
Publisher:Don R. Hansen, Maryanne M. Mowen
Chapter14: Quality And Environmental Cost Management
Section: Chapter Questions
Problem 4CE: Nabors Company had actual quality costs for the year ended June 30, 20x5, as given below. At the...
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Nonnancial measures of quality and time. For the past two years, Worldwide Cell Phones (WCP) has been working to improve the quality of its phones. Data for 2016 and 2017 follows (in thousands of phones):
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