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8. Adventureland theme park recently received a large number of complaints from customers who had endured delays while waiting to ride on the park's large roller coaster called Monster Train. As newly appointed operations manager, you are considering the problem of delayed rides on Monster Train. By observing 100 rides over a 10-week period, you find that a variety of factors are contributing to the delay problem. You summarize the results of your study in the diagram below. (Noteshaper: Scenario #17) MONSTER TRAIN WEATHER OPERATION Broken gearing Bad Weather mechanism Delayed availability of safety inspector requiring frequent repair RIDE DELAY Mechanical Staff arrive failure of late for work Insufficient staff to load passengers turnstile PERSONNEL WAITING AREA You also create this table to tally the frequency with which you observed various causes of delay: Problem Areas Number of Occurrences Delayed availability of safety inspector 6 Mechanical failure of turnstile 30 Broken gearing mechanisms requiring frequent repair Staff arrive late for work 50 Bad weather Insufficient staff to load passengers 4 a. Pareto analysis would suggest that Adventureland theme park focus on which Monster Train problem areas? b. The first diagram is often called what? c. Consider the following potential improvements that Adventureland theme parks is considering to address the Monster Train delays: i. Improvement 1: Hire additional staff, both to load passengers and to serve as safety inspectors. ii. Improvement 2: Replace the faulty gearing mechanism

8. Adventureland theme park recently received a large number of complaints from customers who had endured delays while waiting to ride on the park's large roller coaster called Monster Train. As newly appointed operations manager, you are considering the problem of delayed rides on Monster Train. By observing 100 rides over a 10-week period, you find that a variety of factors are contributing to the delay problem. You summarize the results of your study in the diagram below. (Noteshaper: Scenario #17) MONSTER TRAIN WEATHER OPERATION Broken gearing Bad Weather mechanism Delayed availability of safety inspector requiring frequent repair RIDE DELAY Mechanical Staff arrive failure of late for work Insufficient staff to load passengers turnstile PERSONNEL WAITING AREA You also create this table to tally the frequency with which you observed various causes of delay: Problem Areas Number of Occurrences Delayed availability of safety inspector 6 Mechanical failure of turnstile 30 Broken gearing mechanisms requiring frequent repair Staff arrive late for work 50 Bad weather Insufficient staff to load passengers 4 a. Pareto analysis would suggest that Adventureland theme park focus on which Monster Train problem areas? b. The first diagram is often called what? c. Consider the following potential improvements that Adventureland theme parks is considering to address the Monster Train delays: i. Improvement 1: Hire additional staff, both to load passengers and to serve as safety inspectors. ii. Improvement 2: Replace the faulty gearing mechanism

MATLAB: An Introduction with Applications
MATLAB: An Introduction with Applications
6th Edition
ISBN:9781119256830
Author:Amos Gilat
Publisher:Amos Gilat
Chapter1: Starting With Matlab
Section: Chapter Questions
Problem 1P
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8. Adventureland theme park recently received a large number of complaints from customers who had endured delays while waiting to ride on the park's large roller coaster called Monster Train. As newly appointed operations manager, you are considering the problem of delayed rides on Monster Train. By observing 100 rides over a 10-week period, you find that a variety of factors are contributing to the delay problem. You summarize the results of your study in the diagram below. (Noteshaper: Scenario #17) MONSTER TRAIN WEATHER OPERATION Broken gearing Bad Weather mechanism Delayed availability of safety inspector requiring frequent repair RIDE DELAY Mechanical Staff arrive -> failure of late for work <- Insufficient staff to load passengers turnstile PERSONNEL WAITING AREA You also create this table to tally the frequency with which you observed various causes of delay: Problem Areas Number of Occurrences Delayed availability of safety inspector Mechanical failure of turnstile 30 Broken gearing mechanisms requiring frequent 50 repair Staff arrive late for work Bad weather Insufficient staff to load passengers 4 a. Pareto analysis would suggest that Adventureland theme park focus on which Monster Train problem areas? b. The first diagram is often called what? c. Consider the following potential improvements that Adventureland theme parks is considering to address the Monster Train delays: i. Improvement 1: Hire additional staff, both to load passengers and to serve as safety inspectors. ii. Improvement 2: Replace the faulty gearing mechanism elected to perform re
Transcribed Image Text:8. Adventureland theme park recently received a large number of complaints from customers who had endured delays while waiting to ride on the park's large roller coaster called Monster Train. As newly appointed operations manager, you are considering the problem of delayed rides on Monster Train. By observing 100 rides over a 10-week period, you find that a variety of factors are contributing to the delay problem. You summarize the results of your study in the diagram below. (Noteshaper: Scenario #17) MONSTER TRAIN WEATHER OPERATION Broken gearing Bad Weather mechanism Delayed availability of safety inspector requiring frequent repair RIDE DELAY Mechanical Staff arrive -> failure of late for work <- Insufficient staff to load passengers turnstile PERSONNEL WAITING AREA You also create this table to tally the frequency with which you observed various causes of delay: Problem Areas Number of Occurrences Delayed availability of safety inspector Mechanical failure of turnstile 30 Broken gearing mechanisms requiring frequent 50 repair Staff arrive late for work Bad weather Insufficient staff to load passengers 4 a. Pareto analysis would suggest that Adventureland theme park focus on which Monster Train problem areas? b. The first diagram is often called what? c. Consider the following potential improvements that Adventureland theme parks is considering to address the Monster Train delays: i. Improvement 1: Hire additional staff, both to load passengers and to serve as safety inspectors. ii. Improvement 2: Replace the faulty gearing mechanism elected to perform re
Mechanical Staff arrive failure of late for work turnstile Insufficient staff to load passengers PERSONNEL WAITING AREA You also create this table to tally the frequency with which you observed various causes of delay: Problem Areas Number of Occurrences Delayed availability of safety inspector Mechanical failure of turnstile 30 Broken gearing mechanisms requiring frequent repair Staff arrive late for work 50 5 Bad weather Insufficient staff to load passengers 4 a. Pareto analysis would suggest that AdventureLand theme park focus on which Monster Train problem areas? b. The first diagram is often called what? c. Consider the following potential improvements that Adventureland theme parks is considering to address the Monster Train delays: i. Improvement 1: Hire additional staff, both to load passengers and to serve as safety inspectors. ii. Improvement 2: Replace the faulty gearing mechanism requiring frequent repair. The company selected to perform the Monster Train gearing replacement work has also agreed to fix the failing turnstile in the waiting area for free. iii. Improvement 3: Fire the staff arriving late for work and hire replacements iv. Improvement 4: Invest in research and development to invent a weather control device to prevent bad weather. Since each of these potential improvements involves money, Adventureland theme park can only undertake one improvement at a time and can only afford to complete two of the improvements listed above. Which improvement do you recommend first, and which should follow second, to reduce the frequency of customer complaints as quickly as possible?
Transcribed Image Text:Mechanical Staff arrive failure of late for work turnstile Insufficient staff to load passengers PERSONNEL WAITING AREA You also create this table to tally the frequency with which you observed various causes of delay: Problem Areas Number of Occurrences Delayed availability of safety inspector Mechanical failure of turnstile 30 Broken gearing mechanisms requiring frequent repair Staff arrive late for work 50 5 Bad weather Insufficient staff to load passengers 4 a. Pareto analysis would suggest that AdventureLand theme park focus on which Monster Train problem areas? b. The first diagram is often called what? c. Consider the following potential improvements that Adventureland theme parks is considering to address the Monster Train delays: i. Improvement 1: Hire additional staff, both to load passengers and to serve as safety inspectors. ii. Improvement 2: Replace the faulty gearing mechanism requiring frequent repair. The company selected to perform the Monster Train gearing replacement work has also agreed to fix the failing turnstile in the waiting area for free. iii. Improvement 3: Fire the staff arriving late for work and hire replacements iv. Improvement 4: Invest in research and development to invent a weather control device to prevent bad weather. Since each of these potential improvements involves money, Adventureland theme park can only undertake one improvement at a time and can only afford to complete two of the improvements listed above. Which improvement do you recommend first, and which should follow second, to reduce the frequency of customer complaints as quickly as possible?
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