A call center has been serving 900 customers per day, with a 10% capacity cushion. There have been complaints about the length of time customers have to wait before their call is answered. If the manager of the call center wants to double the capacity cushion, how much extra capacity is needed?

A call center has been serving 900 customers per day, with a 10% capacity cushion. There have been complaints about the length of time customers have to wait before their call is answered. If the manager of the call center wants to double the capacity cushion, how much extra capacity is needed?

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Description: A call center has been serving 900 customers per day, with a 10% capacity cushion. There have been complaints about the length of time customers have to wait before their call is answered. If the manager of the call center wants to double the capacit

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter12: Queueing Models

Section12.5: Analytic Steady-state Queueing Models

Problem 9P

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