With a 10% availability buffer, a contact centre has been handling 900 consumers per day. Customers have shown dissatisfaction with the amount of time it takes for their call to be replied. How much additional space is needed if the call centre manager wishes to double the capacity cushion?

With a 10% availability buffer, a contact centre has been handling 900 consumers per day. Customers have shown dissatisfaction with the amount of time it takes for their call to be replied. How much additional space is needed if the call centre manager wishes to double the capacity cushion?

Name: With a 10% availability buffer, a contact centre has been handling 900
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Description: With a 10% availability buffer, a contact centre has been handling 900 consumers per day. Customers have shown dissatisfaction with the amount of time it takes for their call to be replied. How much additional space is needed if the call centre manag

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter12: Queueing Models

Section12.5: Analytic Steady-state Queueing Models

Problem 26P

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