A tax consulting firm has 5 counters in its office to receive people who have problems concerning their income, wealth and sales taxes. On the average 75 persons arrive in an 8hour day. Each tax adviser spends 25 minutes on an average on an arrival. If the arrivals are Poissonly distributed and service times are according to exponential distribution, find The probability of there being no customer in the system              The average number of customers in the system                                       iii.          Average number of customers waiting to be served                                  iv.   Average time a customer spends in the system                                        v.         Average waiting time for a customer

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter12: Queueing Models
Section12.5: Analytic Steady-state Queueing Models
Problem 9P
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  • A tax consulting firm has 5 counters in its office to receive people who have problems concerning their income, wealth and sales taxes. On the average 75 persons arrive in an 8hour day. Each tax adviser spends 25 minutes on an average on an arrival. If the arrivals are Poissonly distributed and service times are according to exponential distribution, find
    1. The probability of there being no customer in the system              The average number of customers in the system                                       iii.          Average number of customers waiting to be served                                  iv.   Average time a customer spends in the system                                       

v.         Average waiting time for a customer                                                       

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ISBN:
9781337406659
Author:
WINSTON, Wayne L.
Publisher:
Cengage,