As the administrative manager in a law office you have been asked to develop a system for evaluating the productivity of the 15 lawyers in the office What difficulties you going have in doing this and how are you going to overcome them?
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- What are some of the performance management challenges that must be addressed, no matter what the system?When the idea first occurred to her, it seemed like such a win-win situation. Now she wasn't so sure. Marge Brygay was a hardworking sales rep for Inspire Learning Corporation, a company intent on becoming the top educational software provider in five years. That newly adopted strategic goal translated into an ambitious, million-dollar sales target for each of Inspire's sales reps. At the beginning of the fiscal year, her share of the sales department's operational goal seemed entirely reasonable to Marge. She believed in Inspire's products. The company had developed innovative, highly regarded math, language, science, and social studies programs for the K— 12 market. What set the software apart was a foundation in truly cutting-edge research. Marge had seen for herself how Inspire programs could engage whole classrooms Of normally unmotivated kids; the significant rise in scores on those increasingly important standardized tests bore Out her subjective impressions. Bur now, just days before the end of the year, Marge's sales were $1,000 short of her million-dollar goal. The sale that would have put her comfortably over the top fell through due to last-minute cuts in one large school system's budget. At first, she was nearly overwhelmed with frustration, but then it occurred to her that if she contributed $1,000 to Central High, the inner-city high school in her territory probably most in need of what she had for sale, they could purchase the software and put her over the top. Her scheme would certainly benefit Central High students. Achieving her sales goal would make Inspire happy, and it wouldn't do her any harm, either professionally or financially. Making the goal would earn her a $10,000 bonus check that would come in handy when the time came to write out that first tuition check for her oldest child, who had just been accepted to a well-known, private university. Initially, it seemed like the perfect solution all the way around. The more she thought about it, however, the more it didn't quite sit well with her conscience. Time was running out. She needed to decide what to do. 1. Donate the $1,000 to Central High, and consider the $10,000 bonus a good return on your investment.As the administrative manager in a law office, you have been asked to develop a system for evaluating the productivity of the 35 lawyers in the office. What difficulties are you going to have in doing this, and how are you going to overcome them? Think of the difficulty with the measurement of service productivity
- Company X considers the ratio: number of complaints per day/number of employees neededto handle those complaints, as a productivity measure that is best when it is large.What explains the company’s point of view?To a systems thinker, there is something wrong with this point of view. What is amiss?At Rockwater, improvements came from product and service innovation that would create new sources of revenue and market expansion, as well as from continuous improvement in internalwork processes. The first objective was measured by percent revenue from new services and the second objective by a continuous improvement index that represented the rate of improvement ofseveral key operational measures, such as safety and rework. But in order to drive both product/service innovation and operational improvements, a supportive climate of empowered, motivated employees was believed necessary. A staff attitude survey and a metric for the number of employee suggestions measured whether or not such a climate was being created. Finally, revenue per employee measured the outcomes of employee commitment and training programs.The balanced scorecard has helped Rockwater’s management emphasize a process view of operations, motivate its employees, and incorporate client feedback into its operations. It…At Rockwater, improvements came from product and service innovation that would create new sources of revenue and market expansion, as well as from continuous improvement in internalwork processes. The first objective was measured by percent revenue from new services and the second objective by a continuous improvement index that represented the rate of improvement ofseveral key operational measures, such as safety and rework. But in order to drive both product/service innovation and operational improvements, a supportive climate of empowered, motivated employees was believed necessary. A staff attitude survey and a metric for the number of employee suggestions measured whether or not such a climate was being created. Finally, revenue per employee measured the outcomes of employee commitment and training programs.The balanced scorecard has helped Rockwater’s management emphasize a process view of operations, motivate its employees, and incorporate client feedback into its operations. It…
- 20- Which one of the following is an internal factor that affect the organization’s human resources? a. Organization customers b. Organization shareholders c. All the options d. Organization ConflictsA. What part of the organization has primarily responsibility for productivity? B. How is efficiency different than productivity?1. How can the PDCA Tool help in improving the productivity and quality problem of an organization? (Explain in 30 to 50 words) 2. Aside from organizational cost, revenue, delivery, quality, and productivity problems, what other areas of life can the PDCA tool be used or applied? Site one example and explain why. (Explain in 30 to 50 words)
- Avondale Industries’ top management has set a goal to reduce cost and waste, improve efficiency at all their production sites (both domestic and abroad), and increase profitability. They recognize this is a continuous improvement journey and will involve much more than just the implementation of tools and alignment of work. They are committed to making change, however, and recognize that employee engagement and empowerment are key elements to improving productivity on the production lines. As a first step, the training and development office has engaged several groups of employees (line workers, engineers, quality assurance, quality control, and maintenance) to review production processes and set performance standards. Why is it important that these employees be involved in the process of setting standards? Meeting standards are best achieved when the people who must meet the standards are involved in establishing them. Involving the employees right from the beginning…Avondale Industries’ top management has set a goal to reduce cost and waste, improve efficiency at all their production sites (both domestic and abroad), and increase profitability. They recognize this is a continuous improvement journey and will involve much more than just the implementation of tools and alignment of work. They are committed to making change, however, and recognize that employee engagement and empowerment are key elements to improving productivity on the production lines. As a first step, the training and development office has engaged several groups of employees (line workers, engineers, quality assurance, quality control, and maintenance) to review production processes and set performance standards. Why is it important that these employees be involved in the process of setting standards?Which management function is involves comparing actual results with the pre determined standards?
