As the administrative manager in a law office, you have been asked to develop a system for evaluating the productivity of the 15 lawyers in the office. What difficulties are you going to have in doing this, and how are you going to overcome them? Think of the difficulty with the measurement of service productivity.

As the administrative manager in a law office, you have been asked to develop a system for evaluating the productivity of the 15 lawyers in the office. What difficulties are you going to have in doing this, and how are you going to overcome them? Think of the difficulty with the measurement of service productivity.

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter19: Managing Quality And Performance

Section: Chapter Questions

Problem 10DQ

See similar textbooks

Similar questions

As the administrative manager in a law office you have been asked to develop a system for evaluating the productivity of the 15 lawyers in the office What difficulties you going have in doing this and how are you going to overcome them?
A Food Processing company has proposed you as a management consultant. The firm seeks to implement the balanced scorecard tool in an attempt to monitor performance.The management has no idea about the balanced scorecard model and has approached you for guidance regarding the approach to implement it and the challenge such a model presents.a) Describe the balanced scorecard. b) Explain the steps that a company can take in designing and implementing the balanced scorecard.
Classify each of the performance measures below into the most likely balanced scorecard perspective to which it relates: customer (C), internal processes (P), innovation and growth (I), or financial (F).
At Symteks, the output of a process is valued at $90 per unit.The cost of labor is $45 per hour including benefits. The ac-counting department provided the following informationabout the process for the past four weeks a. Use the multifactor productivity ratio to see whetherrecent process improvements had any effect and, if so,when the effect was noticeable.b. Has labor productivity changed? Use the labor productiv-ity ratio to support your answer.
Explain what the term 'performance review' means and why it is necessary in operations?
As a management consultant, you are familiar with several tools and techniques that can be implemented to improve quality, such as outsourcing, reduced cycle time, statistical process control, Six Sigma, and quality standards (ISO 9000 and ISO 14000). The manager of We Knead Pizza, a pizzeria with four locations, has requested your input on improving the quality of food and consistency of service in her restaurants.In your response, (1) describe at least three techniques that might be used by We Knead Pizza. Then, (2) give a specific example of how each technique would be implemented.
Consider this sign seen in a local restaurant: “To-go orders do NOT include complimentary chips and salsa. If you have any questions, see our management, NOT our employees.” What impact does this message have on its employees, their service processes, and customer satisfaction? Contrast this approach with the one taken by a five-star restaurant. Are the differences primarily due to different competitive priorities?
Munson Performance Auto, Inc., modifies 375 autos per year. The manager, Adam Munson, is interested in obtaining a measure of overall performance. He has asked you to provide him with a multifactor measure of last year’s performanceas a benchmark for future comparison. You have assembled the following data. Resource inputs were labor, 10,000 hours; 500 suspension and engine modification kits; and energy, 100,000 kilowatt-hours. Average labor cost last year was $20 per hour, kits cost $1,000 each, and energy costs were $3 per kilowatt hour. What do you tell Mr. Munson?
A. What part of the organization has primarily responsibility for productivity? B. How is efficiency different than productivity?
Discuss and identify the 4 basic process strategies and explain them giving as examples?
Explain how a business would use a balanced scorecard in evaluating the overall performance of a department?
Please do not give solution in image formate thanku. Munson Performance Auto, Inc., modifies 475 autos per year. The manager, Adam Munson, is interested in obtaining a measure of overall performance. He has asked you to provide him with a multifactor measure of last year's performance as a benchmark for future comparison. You have assembled the following data. Resource inputs were: labor,10,500 hours; 540 suspension and engine modification kits; and energy, 110,000 kilowatt-hours. Average labor cost last year was $20 per hour, kits cost $1,000 each, and energy costs were $4 per kilowatt-hour.