Choose a company that you regularly do business with and locate their mission statement.  How you feel the mission is accurate (based on your experience as a customer) What, if any, parts of the mission don't fit your experience as a customer What would you like to see added to the mission to more accurately represent the customer experience

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
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 Do some online research from a customer perspective. Choose a company that you regularly do business with and locate their mission statement. 

  • How you feel the mission is accurate (based on your experience as a customer)
  • What, if any, parts of the mission don't fit your experience as a customer
  • What would you like to see added to the mission to more accurately represent the customer experience
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