Decribe a list of steps for making a cash withdrawal from an automated teller machine (ATM). Assume that the process begins at the ATM with your bank card in hand. Then identify the potential failure points (i.e., where problems might arise in the process). For each failure point, state one potential problem.
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Decribe a list of steps for making a cash withdrawal from an automated teller machine (ATM).
Assume that the process begins at the ATM with your bank card in hand. Then identify the potential failure points (i.e., where problems might arise in the process). For each failure point, state one potential problem.
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- A series of thefts from your pharmacy area have occurred in the last six weeks. The director of security and the head of pharmacy services now require all persons working in the pharmacy department with access to drugs to clock out after their shifts and then go through a security check before leaving the building. Several employees have complained that they should be paid for this time because the security check is for the employer’s benefit. The director of security and the head of pharmacy services have responded that this security check is for the benefit of the employees to ensure that no one is unjustly accused. Is either party correct? If so, which one and why?How can a CRM system be leveraged to identify potential customer churn and prevent it?Compare the lien service system with Southwest airlines to a full-service airline such as United or others, with the following Boarding ProcessCabin ServiceTransferring to other flights Frequent flyer programBaggage HandlingSeat AssignmentService encounters
- Describe the concept of business continuity testing and its importance. How can organizations conduct effective testing of their continuity plans?During the process of creating the system, which component of the PPT model should be given the most importance and why? People Process Tool/Technology CostHow can businesses assess the financial impact of potential disruptions when creating their continuity plans?
- The University of Central Lancashire has decided to adopt a new human access control system for both employees and students using biometricfingerprint recognition. For students, the system automatically links to the central attendance management system and logs a student’s attendance,and lateness based on when they scan their fingerprint before entering the classroom. For faculty, it automatically records a staff member’s workstatus and commitment, including work status, overtime hours and holiday record. The system should interact with other local and enterprise levelapplications including scheduling and facilities management to develop the staff and student weekly schedule and also grant both faculty and studentsaccess to the specific rooms and facilities based on their schedule through fingerprint recognition software. Analysis using business support matrix. (create the table please)Identify the possible assessment measures that are going to be used to identify which problems are most likely to occur that may affect the implementation of the new system.This type of risk can significantly increase for financial institutions when there is an economic meltdown, a high rate of unemployment, added to financial pressures faced by individuals. This type of operational risk is identified as which of the following? a. Fraud such as internal fraud which occures in financial institutions as a result of people risks. b. Fraud through the use of a computer device to alter or change information for personal use or benefit. c. Staff dishonesty which occures when dishonest employees obtain individual´s personal and sensitive information. d. Human error caused by mistakes made by humans such as errors in processing information, poor data management etc.
- Some new product launches fail and this leaves a negative impact on the profitability of the company. Using a particular product as an example, discuss 1. What steps should the company launching the product take in order to mitigate product launch failure or to address the situation in the event of a failure of the launch of that productThe CEO is ultimately responsible for the effectiveness and success of ERM . Select one: 1-True 2-FalseRISK ANALYSIS AND INTERNAL CONTROL The following describes the purchases and cash disbursements procedures for a lawn and garden supply wholesaler that uses a central computer system with distributed terminals in departments. The inventory control clerk visually reviews inventory levels from his computer terminal to identify items that need to be ordered. He then prints and sends a hard copy purchase requisition for the needed items to the purchasing agent. Based on the requisition, the purchasing agent selects a vendor and adds a digital record to the purchase order file from his terminal in the purchasing department. The clerk then prints a hard copy of the purchase order and mails it to the vendor. Finally, the purchasing agent destroys the purchase requisition, which is no longer needed since the relevant details are on the PO. When the materials arrive at the receiving department a packing slip. The clerk then manually creates a two-part hard copy receiving report. One copy of…