Define customer service. b) Discuss the issues of internet banking and logistic that affects the service quality of the online shopping and customer satisfaction. c) Elaborate are the best solutions to encounter the issues.
Q: Discuss how your client may determine the customer cost for its service, including non-monetary…
A: A cost is the resources value in monetary terms spent by the business to produce and deliver the…
Q: [Chilis Ratalina s staff know her name and order by heart. She always gets her favorite Bacon Ranch…
A: Service quality has different dimensions such as tangibility, repeatability, responsiveness etc.…
Q: a. Do you think is it possible to set standards for delivery of services, which are primarily…
A: Yes, it is possible to set standards for delivery of services and service standards are set of…
Q: Describe a service system that you use. What are the CTQs that are important to you? How do you…
A: A service system is a process which shows the structure of the service and speed of the service. The…
Q: Service Intangibility means that customers of a hair salon cannot see their haircuts until after the…
A: Services are the offerings by the organizations similar to products that meets the needs and wants…
Q: What is the open-systems view of the service operations?
A: Service organizations have to be unique in their character to require special management approaches…
Q: ________ methods use checklists or manual devices that do not let the employee make mistake. Fill…
A: [Hi! Thanks for the question. As per our Bartleby guideline, we are supposed to answer only the…
Q: rom the perspective of customer service. Which do you believe will provide the best level of…
A: The practice of assisting and advocating for consumers as they get familiar with, use, optimize, and…
Q: What is the service project?
A: A project is defined as an activity through which unique services and products are created. It is…
Q: Explain the interrelationship of QC with the other departments (Production, Sales and Purchasing,…
A: Honor Code: Since you have asked multiple questions, we will solve the first question for you. If…
Q: Based on the figure below, draw Data Flow Diagram Level O from the viewpoint of Hospital Management…
A: The healthcare system is affected by a number of internal as well as external factors.
Q: 2. How can one change in a dimension of service management influence the other dimensions? Elaborate…
A: Service management is a way to use different services from different sources and further use them…
Q: Customer roles in the service delivery process can be described as 'contributors', what other…
A: The Answer is 1. Customers are responsible for the service outcome ( Customers are the…
Q: Explain how technology is changing the service process for the following services and industries.…
A: As we all know, the advancement in technology has saved several industries, particularly banking,…
Q: Getting an emmissions test for your car falls into which category?
A: “Since you have asked multiple questions, we will solve the first question for you. If you want any…
Q: Etisalat is an Emirates Telecommunication Group Company , branded trade name Etisalat, is a…
A: Information system: It is a system created to collect, store, manage, process, distribute, and…
Q: Suppose a company intends to offer a new service to some of its internal customers. Briefly discuss…
A: Definition of internal customer: Any employee of the organisation who takes part in the regular…
Q: Eastman Publishing Company is considering publishing an electronic textbook on spreadsheet…
A: a) Calculation of Profit and Loss for Demand Statement of Profit and Loss for Demand of 3500…
Q: What are the five types of customer-induced variability that impact service operations, according to…
A: Consumers are frequently involved in the service delivery process. Businesses must take proactive…
Q: .Discuss the gaps in the service quality process that Bill Foster experienced.
A: Note: We are answering a question no. 1 as the question that needs to be answered is not specified.…
Q: List the Backstages of a car repair facility, university, a consulting firm and an airline
A: The general operations in the backstage involve the technicalities of the core of the service system…
Q: stomers through emails after receiving their orders with a required deposit. Your process flowchart…
A: Here conditions are explained in 2 cases
Q: How does an organization’s culture impact its service delivery? Provide 3 examples of the company’s…
A: Let us understand about organization culture - Organization culture help to shape and reshape the…
Q: service
A: When it is stated that a service-driven company should redefine what the service should be, what is…
Q: When the service facility can be designed to keep its employees motivated and to facilitate…
A: 1 Answer is option A Self service technology This enables users to enjoy doing work without…
Q: Please as soon as possible.thank you 3. The Seattle Transit Authority monitors the…
A: Seattle has a variety of transit option generally de do not run the streetcar system. They focus on…
Q: Understand the process structure in services and how to position a service process on the…
A: The process structure falls under the classification of procedure the executives. A procedure…
Q: As a customer, how would you assess the quality of a service that you would want to try?
A: The concept in service marketing which relates to the measurement of the efficiency of service as…
Q: Indicate whether the item below is used as key performance indicators for the areas of (A)…
A: Key performance indicators are related to the development of quantifiable measures employed to…
Q: discuss what is the service blueprinting and explain the elements of blueprinting?
A: There are different products and services that are being marketed in the business environment.…
Q: Give an example of the service-profit chain for movie theaters. Define each of the components in the…
A: A service-profit chain is a business model that tries to connect and link together the…
Q: A service process map should: O All of the other O Be easily understandable O Reflect the cause of…
A: A service process map is a visual aid for picturing the inputs, activities, outputs, people, and…
Q: Wind Tunnel Testing – Carbon Bike Frames As an equipment provider for several Olympic cyclists,…
A: Please find the attached answer in step 2
Q: what kind of gap occurred in this situation. Explain the factors that lead to create this specific
A: The kind of gap, which occurred in this situation is service gap.The details are discussed as…
Q: What are some basic Paradigms and Principles dealing with customer service and demands?
A: Customer Service Customer service is the offering of services to consumers before, through and…
Q: A local municipality plans to align its IT/IS services in an attempt to improve services to its…
A: IT / IS services: IT/IS services refer to information technology or information services. It helps…
Q: Ryanair airways analysis: 1)How is the service concept operationalised in terms of the way the…
A: 1. Ryanair's business procedure for minimal effort passages is reflected on its HR the executives…
Q: Analyse the services experienced by in the last 6 months of any service provider on 5 parameters of…
A: Services can be defined as an item which is intangible in nature. Intangibility refers to the…
Q: The term triple bottom line refers to _______, ________, and _______ criteria in relation to…
A: “Since you have asked multiple question, we will solve the first question for you. If you want any…
Q: discuss the hierarchy structure of service shoe company with its flow chart ? in detail :
A: Organization/ Management structure of shoe company- we cannot just assume any structure we need to…
Q: Measuring Performance in Operations Across 3. Measurements taking top priority 6. measurement that…
A: It is necessary for every organization to keep a check on the day-to-day operations being run by…
Q: Why forecasting is vital to operation management?
A: Concept Introduction In operations and supply chain management, forecasting is the first and most…
Q: Recently, I saw a small three-wheeled van with a sign in the back "wash your car at your home". Base…
A: The companies have become customer oriented in the way they operate their business. The products…
Q: What is a product service bundling and state 2 benefits to customers in operations ?
A: Product service bundling is sale of combined benefit to the customers by merging the product with…
Define customer service.
b) Discuss the issues of internet banking and logistic that affects the service
quality of the online shopping and customer satisfaction.
c) Elaborate are the best solutions to encounter the issues.
Step by step
Solved in 5 steps
- System service When locating a retail outlet such as a supermarket, the objective is to ______________. Select one: a. Maximize profit b. Minimize cost c. Maximize revenue d. Maximize customer satisfaction e. Minimize fixed cost Customer expect _________ from any franchise outlet.Select one: a. high quality service b. low prices c. fast service d. identical service e. all Which of the following is not a characteristic of the co-creation of the dimension of the B2B service experience?Select one: a. The customer is a coproducer of the value b. The customer performs the service c. The customer is an input to the service process d. All e. None1. Discuss how your client may determine the customer cost for its service, including non-monetary costs (time, effort, and perceived risk) When considering Customer Cost, we need to understand the perceived cost of its customer’s. From a customer’s point of view, the costs involved in buying and using a service is only part of the price charged by the supplier. Related monetary and non-monetary costs make up the other costs of the service. Time Office Automation may determine their Customer Cost for its service, including monetary and non-monetary costs, depending on various factors such as: The time taken to perform the service. The costs of the parts used / needed. Labour Costs. The costs their competitors are charging, to provide a competitive rate. A call out fee, time, and money (for fuel, etc) used to drive to the customers location. Cost of shipping. Quality of service, Time Office Automation’s staff has more than 25 years of experience in the field, therefore, could…For tis week I will request from you to solve this mini case. The CEO of the Baker Inc, wants to implement a new accounting system, to improve work flow through the company’s sales, cash receipts, accounts payable, and cash disbursement procedures. The CEO is, however, concerned about the potential disruption that the implementation will have on operations. In an announcement letter to Baker’s employees, the CEO stated that: “I have contracted Flybynight Consulting Group to do the needs analysis, system selection, and design work. The programming and implementation will be performed in-house using existing IT department staff. The development process will be unobtrusive to user departments because Flybynight knows what needs to be done. They will work independently, in the background, and will not disrupt departmental and internal audit work flow with time consuming interviews, surveys, and questionnaires. This promises to be an efficient process that will produce a system that will…
- Come up with an insight on the statement below: “So it is with exceptional customer service. It’s not the home run in the bottom of the ninth, not winning lottery ticket, not any single event that makes the difference. It’s delivering great service in a cost-effective manner across hundreds or thousands of customers, and across thousands or millions of customer contacts. Service is sheer numbers game. Improvements in cost containment, customer satisfaction, revenue generation, and overall customer value can have an incredible multiplier effect. That’s the true payoff”.Explain some of the advantages of using the queuing simulator in operations strategy ?3.Discuss the gaps in the service quality process that Bill Foster experienced. 4. What kind of service failures occurred and what recovery strategies were employed?
- Describe the service package for (a) a bank, (b) an airline,and (c) a lawn service.I submitted this question a couple days ago. However, I am still a little confused. Here was the original question: Collins Little Company has a staff of 4 employees, each working 8 hours per day at a rate of $20/hour. Their overhead expenses are $200/day. Collins processes and closes on 12 titles each day. They are considering purchasing a computerized title search system that will allow the processing of 20 titles per day. With the new system, they could cut their staff to 2 employees working the same hours at the same pay, but their overhead expenses would double to $400 per day. 1. Compute the labor productivity with the old system (in titles / hour). 2. Compute the labor productivity with the new system (in titles / hour). 3. Compute the multifactor productivity with the old system (in titles / dollar). 4. Compute the multifactor productivity with the new system (in titles / dollar). One of the answers is: Labor Productivity = 12/(4*8) Another is: Labor Productivity =…Explain how technology is changing the service process for the following services and industries. Then, propose what the future might look like for each industry if service design were to continue to evolve to meet changing consumer demand and expectations. a) Banks and Banking b) Grocery Stores and Grocery Shopping c) College Education (Degrees) d) Automobile Industry
- George has recently joined XYZ Corporation as its vice-president of operations. Within a month of his joining, he started making operational changes in the production process of the department. The lower level workers find it extremely difficult to deal with George’s new ideas and way of thinking. Identify the problem in this case and suggest certain measures to overcome this problem.A company receives parts from suppliers to be used in its manufacturing departments. The quality control department must perform two operation when shipments are received:i) Operation A-draw a random sample, package, and deliver to testing, andii) Operation B-test the materials and issue a disposition reportThere are currently six shipments waiting to be processed. The time estimates for processing these six shipments through quality control are:Shipment Operation A (hours) Operation B (hours)1 1.5 1.02 1.1 2.73 1.2 1.44 0.7…a. What level of incremental sales should the company analyst attribute to the new line of baked chips? b. Assume that 20 percent of Morten's existing customers are actively looking for a healthier snack alternative and will move to another company's baked chip offering if Morten does not introduce the new product. What level of incremental sales would you attribute to the new line of baked chips in this circumstance?
