Describe the service package for (a) a bank, (b) an airline,and (c) a lawn service.
Q: Explain The Queuing System with an example?
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Q: a. What is the mean arrival time? b. What is the mean service time? c. What is the probability that…
A: Since you have posted a question with multiple sub-parts, we will solve the first three subparts for…
Q: Would you expect the exponential distribution to be a good approximation of service times fora.…
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Q: In which kinds of situations is queuing analysis most appropriate?
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A: Service rate is the rate at which the customers or people are getting served in the organizational…
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A: Given, Mean number of arrivals per hour, λ = 3 customers Mean number of services per hour, μ = 5 a)…
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A: Given Information- Mean number of arrivals per time period=λ=15 Mean number of units served per time…
Q: Tema Tire Services (TTS) decided to hire a new mechanic to handle all tire changes for customers…
A: We’ll answer the first question since the (b) part wasn’t complete. Please submit a new question…
Q: TemaTire Services (TTS) decided to hire a new mechanic to handle all tire changes for customers…
A: Since we only answer up to 3 sub-parts, we’ll answer the first 3. Please resubmit the question and…
Q: a. What is the probability that no customers are in the system (Po)? b. What is the average number…
A: Since you have posted a question with multiple sub-parts, we will solve the first three subparts for…
Q: If the average time between customer arrivals is eight minutes, what is the hourly arrival rate?
A:
Q: Demand at the Krispy Kreme drive-through has jumped up with the new restrictions on inside dining.…
A: Since we only answer up to 3 sub-parts, we’ll answer the first 3. Please resubmit the question and…
Q: During the early morning hours, customers arrive at a branch post office at an average rate of 69…
A: Given : Arrival Rate (λ) = 69 Service Rate (µ) = 23
Q: In what kind of situations is queuing analysis most appropriate?
A: The mathematical analysis of the congestion and delays of waiting in line is the queuing theory.…
Q: The Corner Cleaners 24-hour laundromat has 16 washing machines. A machine breaks down every 20…
A: Repair service charge per hour by current service was not given in the data So, based on the current…
Q: Agan Interior Design provides home and office decorating assistance to its customers. In normal…
A: Given data Average consultant time with each customer = 10 minutes with each customer Service rate…
Q: In an M/MA queueing system, the arrival rate is 7 customers per hour and the service rate is 12…
A: MM1 is technical Queueing system which is based on the probability where arrivals are determined…
Q: What are the Characteristics of a Service?
A: Service: It means the value is provided to the customers through intangible means. The organizations…
Q: The arrival rate for a waiting-line system obeys Posson distribution with a mean of 0.5 unit per…
A: Below is the solution:-
Q: Benny the Barber owns a one-chair shop. At barber college, they told Benny that his customers would…
A: Given that - Arrival Time (λ) =2 customers per hour Service Time (μ) = 20 minutes, or 6020= 3…
Q: The task I am struggling with: Consider the baggage check-in of a small airline. Check-in data…
A: Inventory= Flow rate × Flow time
Q: Lq Ls Average Number of customers waiting for service hou Average time customers wait in line…
A:
Q: A crew of mechanics at the PLUS Garage repair vehicles that break down at an average of 8 vehicles…
A:
Q: TemaTire Services (TTS) decided to hire a new mechanic to handle all tire changes for customers…
A: Since we only answer up to 3 sub-parts, we’ll answer the first 3. Please resubmit the question and…
Q: April has a popular burger cart where an average of 12 customers per hour arrive to buy a burger.…
A: Service rate is the rate that is used to measure the rate of supply of a service in a company.
Q: A service triangle consists of these four features.
A: Service triangle - It is also service marketing triangle which will help in understanding the…
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A: Queueing analysis is nothing but the key tool in predicting capacity requirements for possible…
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A: This question is related to the topic of queuing theory and this topic falls under the operations…
Q: on process, at a mean arrival rate of 30 per hour. They are serviced on a FCFS basis, and because of…
A: Mean arrival rate(λ)=0.5 per minutesThe service time(μ)=1.5 per minutes
Q: Neve Commercial Bank is the only bank in the town of York, Pennsylvania. On a typical Friday, an…
A: consider the following information:
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Q: (a) The average number of customers waiting for service if 5 clerks are used. (b) The minimum…
A: In the above question, it is mentioned that the customers in a post office arrive at an average rate…
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A: The strategies that the service marketers should take to ease the wait in the following situation…
Q: This is the key feature that distinguishes a service blueprint from a normal l owchart.
A: Services is the transaction which is transferred from seller to the buyer and they are non physical…
Q: Why must the utilization factor in a single-server model beless than one?
A: If the ratio is higher than 1, this means that consumers come quicker than they can be handled, and…
Q: The local Burger Doodle fast-food restaurant has a drive-through window. Customers in cars arriveat…
A: Given information Rate per hour = 10 per hour Average time = 4 minutes Average waiting time = 3…
Q: B.A small popular restaurant at an interstate truck stop provides priority service to truckers. The…
A: Given data: Service time = 40 minutes Customer arrival rate = 12 Parties per hour = 12*60 minutes…
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A: It entails, to use a strong phrase, something resembling a collapse of the command authority and…
Q: A.What is the service rate in jobs per hour for each design? b. For the service rates in part (a),…
A: It is given that the arrival rate of jobs is 5 per hour and further the data about two job designs…
Q: Daisy runs a shop where she is able to serve an average of 9 customers per hour. An average of 5…
A: Daisy runs a shop where she is able to serve an average of 9 customers per hour. An average of 5…
Q: Angkut Deras Hauling Company has two long-trip cars rental services inclusive with a driver at Kota…
A: ANSWER: a) Let the mean number of arrivals, λ = 0.8 per hour Let the mean service time is, μ = 1…
Q: Define a possible service guarantee for each of the following services:a. College classesb. A…
A: Service is an immaterial activity which does not result in ownership and cannot be stored. It is…
Q: Determine the minimum number of servers the Salon should have to achieve a steady-state. Explain…
A: THE ANSWER IS AS BELOW:
Q: With a 10% availability buffer, a contact centre has been handling 900 consumers per day. Customers…
A: A service package is a group of one or more service rules that are designed to be developed, tested,…
Q: What percentage of the total available service time is being used?
A: In the above question, the customer arrives every 8 minutes, and there two clerks, which means there…
Q: i. If an M/M/1 queue has utilization of 90%, what do you think will be the average queue length and…
A:
Q: Customers arrive at the lobby of the exclusive and expensive Ritz Hotel at the rate of 40 per hour…
A: Customers can arrive at any time in the service industry. There is no perfect time for providing…
Describe the service package for (a) a bank, (b) an airline,
and (c) a lawn service.
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- During nearly four decades of business operations, Memphis-based FedEx has earned a reputation for reliable, on-time delivery of packages to homes and offices around the country. Founder Fred Smith originally focused on overnight deliveries, choosing Memphis as the company’s headquarters because the airport rarely closes due to bad weather. With FedEx’s planes departing and arriving on schedule nearly all the time, its express shipments usually remained on schedule, then and now. To reassure customers that delivery will take place when and where promised, the firm offers a money-back guarantee on time-sensitive express shipments, among other services. FedEx has steadily expanded its portfolio of services since the 1970s. Its original overnight express delivery is currently available to U.S. customers in various forms, including “first-overnight” delivery, next-morning delivery, next-afternoon delivery, and budget-pleasing two- or three-day delivery. The company’s services also include cost-effective ground delivery for parcels and extra-speedy same-day delivery for urgent deliveries within 1,800 cities. Over the years, FedEx has widened its delivery network to more than 220 countries. It has purchased more cargo jets and acquired specialized shipping firms, including Tiger International, Roberts Express, RPS, and TNT Express, to support global growth. For international business customers needing products, parts, or raw materials shipped across countries or continents, the company now offers time-saving services such as commercial freight forwarding and cross-border logistical support. To add the convenience of local drop-off and pickup points for U.S. consumers and small businesses, FedEx acquired the Kinko’s office services company in 2004 and later rebranded it as FedEx Office. This acquisition also added printing and copying to the menu of services offered. Then the company arranged for large U.S. retailers such as Walgreens, Albertsons, Kroger, and Safeway to accept packages for shipment and receive package delivery for customer pickup in thousands of store locations. This means people who want to send a package can head to a nearby retailer and ship where they shop, rather than making a separate trip to the FedEx location. It’s also a safe alternative for packages to be picked up by people who don’t want FedEx shipments left by the front door. Another service FedEx offers to small and mid-sized businesses, including retailers, is FedEx Fulfillment. The purpose is to expedite order fulfillment by having each business store its products in a FedEx warehouse. Then, when the business’s customers place orders, FedEx puts the products into boxes bearing the business’s own logo and ships directly to those customers. The business doesn’t need a separate warehouse or staff for fulfillment, and packages are on their way to customers more quickly because the products were in FedEx’s warehouse, ready to be packed and shipped. This service puts FedEx into direct competition with Amazon.com, which offers a similar service to merchants that sell through the online Amazon Marketplace. But it also gives businesses that don’t sell via Amazon a fast and professional fulfillment alternative. FedEx is careful to let customers know, through media and social-media announcements, when it anticipates that extreme weather or other conditions will cause delays or force it to halt pickups and deliveries. For the duration of Hurricane Irma, for example, FedEx said it would suspend deliveries in Florida. Some Florida customers who had ordered generators to be delivered via FedEx were unhappy, because they worried about being without power during and after the storm. But one FedEx employee loaded several generator orders into his car and took them to customers himself. When a customer posted a grateful compliment to FedEx on Facebook, the message generated thousands of likes, shares, and positive comments. The company also received positive comments for its donations of cash and transportation services to areas devastated by Hurricanes Irma, Harvey, and Maria. According to the American Customer Satisfaction Index (ACSI), FedEx often tops the list of U.S. shipping companies as ranked by customers surveyed. Every day, the company delivers 13 million packages—and during the busy year-end holiday season, it delivers many more. By meeting customers’ expectations for on-time deliveries, FedEx has increased annual revenues beyond $60 billion and positioned itself for continued growth in the future. How does FedEx’s money-back guarantee address customers’ concerns about heterogeneity?Benny the Barber owns a one-chair shop. At barber college, they told Benny that his customers would exhibit a Poisson arrival distribution and that he would provide an exponential service distribution. His market survey data indicate that customers arrive at a rate of two per hour. It will take Benny an average of 20 minutes to give a haircut. Based on these figures, find the following: Part (a): The average number of customers waiting. Arrival Time, λ =2 customers per hour Service Time, μ = 20 minute, or 60/20= 3 customer per hour Lq = (2)2 / 3*(3-2) = 1.333 customers Part (b): The average time a customer waits. Wq= 1.333/2=0,665 \~ 0,67 or 40 minutes Part (c): The average time a customer is in the shop. LS = 2/ 3-2 =2 customers. WS = 2/2 = 1 hour Part (d): The average utilization of Benny’s time. P= λ/ μ = 2/3=0,666 percent ~ 0,67 % Benny the Barber (see Question 1) is considering the addition of a second chair. Customers would be selected for a haircut on a FCFS basis from…Melanie is the manager of the Clean Machine car washand has gathered the following information. Customers arriveat a rate of eight per hour according to a Poisson distribution.Th e car washer can service an average of ten cars per hour withservice times described by an exponential distribution. Melanie isconcerned about the number of customers waiting in line. She hasasked you to calculate the following system characteristics:(a) Average system utilization(b) Average number of customers in the system(c) Average number of customers waiting in line
- Would you expect the exponential distribution to be a good approximation of service times fora. Buying an airline ticket at the airport?b. Riding a merry-go-round at a carnival?c. Checking out of a hotel?d. Completing a midterm exam in your OSCM class?What is queuing model in the service operations? Explain different configurations of the service system?McBurger’s fast-food restaurant has a drive-through window with a single server who takes orders from an intercom and also is the cashier. The window operator is assisted by other employees who prepare the orders. Customers arrive at the ordering station prior to the drivethrough window every 4.5 minutes (Poisson distributed), and the service time is 2.8 minutes (exponentially distributed). Determine the average length of the waiting line and the waiting time. Discuss the quality of the service.
- In a M/M/1 queueing system, the arrival rate is 8 customers per hour and the service rate is 11 customers per hour. If the service process is automated (resulting in no variation in service times but the same service rate). What will be the resulting performance measurements? (Round your ansers to 3 decimal places) a. What is the utilization? b. What is the expected number of customers in the system (L)? c. What is the expected waiting time (in hours) for the system (W)? d. What is the expected number of customers in the queue (Lq)? e. What is the expected waiting time (in hours) in the queue (Wq)?Jobs arrive randomly at a particular assembly plant; assume that the arrival rate is five jobs per hour. Service times (in minutes per job) do not follow the exponential probability distribution. Two proposed designs for the plant’s assembly operation are shown: SERVICE TIME SERVICE TIME DESIGN MEAN STANDARD DEVIATION A 5.5 2.75 B 4 0.6 A.What is the service rate in jobs per hour for each design?b. For the service rates in part (a), what design appears to provide the best oR fastest service rate?c. Use the M/G/1 model to compute the operating characteristics for each design.i. The average number of customers in the waiting lineii. The average number of customers in the system.iii. The average time a customer spends in the waiting line (in hours)To support National Heart Week, the Heart Association plans to install a free blood pressure testing booth in El Con Mall for the week. Previous experience indicates that, on the average, 10 persons per hour request a test. Blood pressure measurements can be made following the queuing (waiting line) model we have studied with an average service time of five minutes each. a) What is the expected average number waiting in line for the testing booth? b) What is the average amount of time that a person can expect to spend waiting in line? c) On average, how long will a person spend in the system (waiting for the testing booth and having the blood pressure test)? d) What is the probability that a person arriving will have to wait for the testing booth?
- Explain The Queuing System with an example?The BPD has three tellers to provide service. Each teller, on average, serves one customer in three minutes per customer, the latter arriving 50 every hour. Due to complaints received, an evaluation of the system has been requested:(a) Give the average utilization of the service system with the three tellers.b) What is the probability of arriving at the bank with no one there?c) What is the average number of customers waiting in line?d) On average how long does a customer wait in line to be served?e) On average how many customers would be served at a teller and waiting in line?Benny the Barber owns a one-chair shop. At barber college, they told Benny that his customers would exhibit a Poisson arrival distribution and that he would provide an exponential service distribution. His market survey data indicate that customers arrive at a rate of 4.0 per hour. It will take Benny an average of 11 minutes to give a haircut. Based on these figures, find the following:a. The average number of customers waiting. (Round your intermediate calculations to 3 decimal places and final answer to 2 decimal places.) b. The average time a customer waits. (Round your answer to 2 decimal places.) c. The average time a customer is in the shop. (Round your intermediate calculations to 3 decimal places and final answer to 1 decimal place.) d. The average utilization of Benny’s time. (Round your intermediate calculations to 3 decimal places and final answer to 1 decimal place.)