The term triple bottom line refers to _______, ________, and _______ criteria in relation to sustainability.
Q: Discuss the importance of legal, ethical, and sustainability considerations in product & service…
A: The design of the product and services is one of the most important factors in achieving the…
Q: Discuss how your client may determine the customer cost for its service, including non-monetary…
A: A cost is the resources value in monetary terms spent by the business to produce and deliver the…
Q: [Chilis Ratalina s staff know her name and order by heart. She always gets her favorite Bacon Ranch…
A: Service quality has different dimensions such as tangibility, repeatability, responsiveness etc.…
Q: The followings are the Strength and Threats from MS company who is a training school providing only…
A: The organization's primary objective will be to have a proper flow of business process, and to…
Q: Explain what is a product service bundling and state 2 benefits to customers in operations and…
A: Bundling refers to a phenomenon when several products or services of the company are offered as a…
Q: a. Do you think is it possible to set standards for delivery of services, which are primarily…
A: Yes, it is possible to set standards for delivery of services and service standards are set of…
Q: The operations manager is critical in addressing a number of critical aspects of service quality.…
A: Management of operations is the administration of organisational activities within an enterprise to…
Q: rom the perspective of customer service. Which do you believe will provide the best level of…
A: The practice of assisting and advocating for consumers as they get familiar with, use, optimize, and…
Q: Based on the figure below, draw Data Flow Diagram Level O from the viewpoint of Hospital Management…
A: The healthcare system is affected by a number of internal as well as external factors.
Q: Describe a situation where self-service and technology help create and deliver the customer benefit…
A: Self service technology helps in doing the job in error free and in a more consistent manner. It…
Q: Explain how technology is changing the service process for the following services and industries.…
A: As we all know, the advancement in technology has saved several industries, particularly banking,…
Q: Draw a service blueprint for the following: a. Pizza delivery b. Automobile repair
A: Service Blueprint refers to the techniques of operational planning which guide the service provider.…
Q: Give an example of a good and a service that exhibit these seasonal demand patterns: Annual Monthly…
A: Let us first understand some terms related to the demand for a product. Demand for a good is said to…
Q: What are the five types of customer-induced variability that impact service operations, according to…
A: Consumers are frequently involved in the service delivery process. Businesses must take proactive…
Q: .Discuss the gaps in the service quality process that Bill Foster experienced.
A: Note: We are answering a question no. 1 as the question that needs to be answered is not specified.…
Q: List the Backstages of a car repair facility, university, a consulting firm and an airline
A: The general operations in the backstage involve the technicalities of the core of the service system…
Q: It is possible to measure the delivery of a service (e.g. a mortgage application) against a set…
A: Delivery of service can be measured using SERVQUAL. There are numerous ways to assess subjective…
Q: How does an organization’s culture impact its service delivery? Provide 3 examples of the company’s…
A: Let us understand about organization culture - Organization culture help to shape and reshape the…
Q: Mamar daan halim is one of the best halim in Bangladesh. They have a food stand in Banasree. Mama…
A: Quality is one of the most important factor which helps a firm is retaining market share and brand…
Q: Wind Tunnel Testing – Carbon Bike Frames As an equipment provider for several Olympic cyclists,…
A: Given Information: Total fitting procedures per day = 7 Customers coming for refit = 2 out of 5 Time…
Q: Define Service Blueprinting?
A: Service blueprinting is the form of process mapping or process flow-charting. It is the business…
Q: . Explain the challenges of managing service industry with suitable example? You being a service…
A: Due to strict adherence to the guidelines of Bartleby, while answering the question, we are allowed…
Q: tion alternatives b) What cash flows will be taken into account to evaluate the alternatives.…
A: Possible alternate solution or step which need to be taken by organisation is to gradually replacing…
Q: As the degree of customer contact increases in a service operation, what generally happens to the…
A: Services are intangible in nature and are not homogenous in nature. It varies from customer to…
Q: discuss what is the service blueprinting and explain the elements of blueprinting?
A: There are different products and services that are being marketed in the business environment.…
Q: Draw an ER Diagram of following scenario using Draw.IO or any online Tool : The Prescriptions-R-X…
A: The diverse sort of element sets are: • Company: this table holds data identified with…
Q: Give an example of the service-profit chain for movie theaters. Define each of the components in the…
A: A service-profit chain is a business model that tries to connect and link together the…
Q: Articulate the concept of Service based on the current crisis that we are facing.
A: The current crisis faced by the economy: It is found that the current crisis faced by the economy is…
Q: Wind Tunnel Testing – Carbon Bike Frames As an equipment provider for several Olympic cyclists,…
A: Please find the attached answer in step 2
Q: Write in about 500 words about the BI and CRM??
A: Business Intelligence (BI) Business Intelligence (BI) refers to skills, processes, technologies,…
Q: What are some basic Paradigms and Principles dealing with customer service and demands?
A: Customer Service Customer service is the offering of services to consumers before, through and…
Q: a service operation can be successful by developing a system that combines characteristics from the…
A: Yes, designing a framework that incorporates characteristics from the three contrasting service…
Q: Service delivery must be measurable. According to Parasuraman’s theory, there are five dimensions…
A: When a customer compares the expectation of service with the performance of a company then he…
Q: Ryanair airways analysis: 1)How is the service concept operationalised in terms of the way the…
A: 1. Ryanair's business procedure for minimal effort passages is reflected on its HR the executives…
Q: How a hotel can improve its service quality on Gap 2 (Challenges of Service Design & Standards &…
A: Service quality typically refers to a customer's comparison of service expectations because it…
Q: Analyse the services experienced by in the last 6 months of any service provider on 5 parameters of…
A: Services can be defined as an item which is intangible in nature. Intangibility refers to the…
Q: 1,) In a community of 100,000 adults, subscribers to the newspaper, the Tallahassee Democrat, tend…
A: Process analysis is a method that permits an unmistakable understanding of an organization's…
Q: discuss the hierarchy structure of service shoe company with its flow chart ? in detail :
A: Organization/ Management structure of shoe company- we cannot just assume any structure we need to…
Q: Perform Life Cycle Analysis (LCA) on any Consumer Goods Industry in the scenario of Environment…
A: An environmental management system (EMS) is a system that enables an organization to reduce its…
Q: Owners of a local restaurant are concerned about their ability to provide quality service as they…
A: Some firms charge their time to clients. Also, some firms need to maximize their production time.…
Q: Define customer service. b) Discuss the issues of internet banking and logistic that affects the…
A: Service is intangible in nature. In short, services cannot be touched or seen by anyone. Services…
Q: Measuring Performance in Operations Across 3. Measurements taking top priority 6. measurement that…
A: It is necessary for every organization to keep a check on the day-to-day operations being run by…
Q: What is the weekly total maintenance cost of this program? Given the following data, find the…
A: In the above question, the number of machine breakdowns, as well as frequency, is given in the…
Q: Recently, I saw a small three-wheeled van with a sign in the back "wash your car at your home". Base…
A: The companies have become customer oriented in the way they operate their business. The products…
Q: What is a product service bundling and state 2 benefits to customers in operations ?
A: Product service bundling is sale of combined benefit to the customers by merging the product with…
Q: Wind Tunnel Testing – Carbon Bike Frames As an equipment provider for several Olympic cyclists,…
A:
Service system
The term triple bottom line refers to _______, ________, and _______ criteria in relation to sustainability.
Select one:
a. Sustainability, social, and economic
b. Social, economic, and profitability
c. Environment, sustainability, and social
d. Environment, sustainability, and profitability
e. Environment, social, and economic
Service quality begins with________.
Choose the answer you think is right.
Select one:
a. Employees
b. Processes
c. Facilities
d. Management
e. People
All services act on something provided by the _________.
Select one:
a. customer
b. supply chain
c. supplier
d. firm
e. business partners
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Solved in 2 steps
- Scenario 4 Sharon Gillespie, a new buyer at Visionex, Inc., was reviewing quotations for a tooling contract submitted by four suppliers. She was evaluating the quotes based on price, target quality levels, and delivery lead time promises. As she was working, her manager, Dave Cox, entered her office. He asked how everything was progressing and if she needed any help. She mentioned she was reviewing quotations from suppliers for a tooling contract. Dave asked who the interested suppliers were and if she had made a decision. Sharon indicated that one supplier, Apex, appeared to fit exactly the requirements Visionex had specified in the proposal. Dave told her to keep up the good work. Later that day Dave again visited Sharons office. He stated that he had done some research on the suppliers and felt that another supplier, Micron, appeared to have the best track record with Visionex. He pointed out that Sharons first choice was a new supplier to Visionex and there was some risk involved with that choice. Dave indicated that it would please him greatly if she selected Micron for the contract. The next day Sharon was having lunch with another buyer, Mark Smith. She mentioned the conversation with Dave and said she honestly felt that Apex was the best choice. When Mark asked Sharon who Dave preferred, she answered, Micron. At that point Mark rolled his eyes and shook his head. Sharon asked what the body language was all about. Mark replied, Look, I know youre new but you should know this. I heard last week that Daves brother-in-law is a new part owner of Micron. I was wondering how soon it would be before he started steering business to that company. He is not the straightest character. Sharon was shocked. After a few moments, she announced that her original choice was still the best selection. At that point Mark reminded Sharon that she was replacing a terminated buyer who did not go along with one of Daves previous preferred suppliers. Ethical decisions that affect a buyers ethical perspective usually involve the organizational environment, cultural environment, personal environment, and industry environment. Analyze this scenario using these four variables.Scenario 4 Sharon Gillespie, a new buyer at Visionex, Inc., was reviewing quotations for a tooling contract submitted by four suppliers. She was evaluating the quotes based on price, target quality levels, and delivery lead time promises. As she was working, her manager, Dave Cox, entered her office. He asked how everything was progressing and if she needed any help. She mentioned she was reviewing quotations from suppliers for a tooling contract. Dave asked who the interested suppliers were and if she had made a decision. Sharon indicated that one supplier, Apex, appeared to fit exactly the requirements Visionex had specified in the proposal. Dave told her to keep up the good work. Later that day Dave again visited Sharons office. He stated that he had done some research on the suppliers and felt that another supplier, Micron, appeared to have the best track record with Visionex. He pointed out that Sharons first choice was a new supplier to Visionex and there was some risk involved with that choice. Dave indicated that it would please him greatly if she selected Micron for the contract. The next day Sharon was having lunch with another buyer, Mark Smith. She mentioned the conversation with Dave and said she honestly felt that Apex was the best choice. When Mark asked Sharon who Dave preferred, she answered, Micron. At that point Mark rolled his eyes and shook his head. Sharon asked what the body language was all about. Mark replied, Look, I know youre new but you should know this. I heard last week that Daves brother-in-law is a new part owner of Micron. I was wondering how soon it would be before he started steering business to that company. He is not the straightest character. Sharon was shocked. After a few moments, she announced that her original choice was still the best selection. At that point Mark reminded Sharon that she was replacing a terminated buyer who did not go along with one of Daves previous preferred suppliers. What should Sharon do in this situation?Scenario 4 Sharon Gillespie, a new buyer at Visionex, Inc., was reviewing quotations for a tooling contract submitted by four suppliers. She was evaluating the quotes based on price, target quality levels, and delivery lead time promises. As she was working, her manager, Dave Cox, entered her office. He asked how everything was progressing and if she needed any help. She mentioned she was reviewing quotations from suppliers for a tooling contract. Dave asked who the interested suppliers were and if she had made a decision. Sharon indicated that one supplier, Apex, appeared to fit exactly the requirements Visionex had specified in the proposal. Dave told her to keep up the good work. Later that day Dave again visited Sharons office. He stated that he had done some research on the suppliers and felt that another supplier, Micron, appeared to have the best track record with Visionex. He pointed out that Sharons first choice was a new supplier to Visionex and there was some risk involved with that choice. Dave indicated that it would please him greatly if she selected Micron for the contract. The next day Sharon was having lunch with another buyer, Mark Smith. She mentioned the conversation with Dave and said she honestly felt that Apex was the best choice. When Mark asked Sharon who Dave preferred, she answered, Micron. At that point Mark rolled his eyes and shook his head. Sharon asked what the body language was all about. Mark replied, Look, I know youre new but you should know this. I heard last week that Daves brother-in-law is a new part owner of Micron. I was wondering how soon it would be before he started steering business to that company. He is not the straightest character. Sharon was shocked. After a few moments, she announced that her original choice was still the best selection. At that point Mark reminded Sharon that she was replacing a terminated buyer who did not go along with one of Daves previous preferred suppliers. What does the Institute of Supply Management code of ethics say about financial conflicts of interest?
- System service When locating a retail outlet such as a supermarket, the objective is to ______________. Select one: a. Maximize profit b. Minimize cost c. Maximize revenue d. Maximize customer satisfaction e. Minimize fixed cost Customer expect _________ from any franchise outlet.Select one: a. high quality service b. low prices c. fast service d. identical service e. all Which of the following is not a characteristic of the co-creation of the dimension of the B2B service experience?Select one: a. The customer is a coproducer of the value b. The customer performs the service c. The customer is an input to the service process d. All e. NoneCome up with an insight on the statement below: “So it is with exceptional customer service. It’s not the home run in the bottom of the ninth, not winning lottery ticket, not any single event that makes the difference. It’s delivering great service in a cost-effective manner across hundreds or thousands of customers, and across thousands or millions of customer contacts. Service is sheer numbers game. Improvements in cost containment, customer satisfaction, revenue generation, and overall customer value can have an incredible multiplier effect. That’s the true payoff”.System service In the service encounter triad, what is the trade-off between the customer and the service organization?Select one: a. Satisfaction versus length b. Service delivery c. Lenght versus quality d. Effciency versus autonomy e. Efficiency versus satisfaction Why is measuring service quality a challenge?NOTE: This question has 2 answers, you should choose 2 answers NOT 1.Select one or more: a. Different customers may rate the service differently. b. Service may have an impact on future quality of life (Ex:healthcare) c. Customer satisfaction is determined by many intangible factors d. Customer satisfaction is determied mainly by price The process of creating value online is called what?Select one: a. Virtual value chain b. None c. online value chain d. Market space e. value chain
- Wind Tunnel Testing – Carbon Bike Frames As an equipment provider for several Olympic cyclists, Carbon Bike Frames (CBF) operates a very expensive wind tunnel facility near San Diego, CA. The wind tunnel is used to find the best compromise between ergonomics and aerodynamics for the cyclist. Presently, more and more cyclists are interested in CBF’s services, so the company considers building a second facility. However, given the enormous costs of the wind tunnel, they also want to explore a more effective use of the current facility. An initial data collection reveals that: The standard fitting time for a cyclist is 2h. On average, the wind tunnel is used for 7 fitting procedures a day (new customers or customers who want a refit). The wind tunnel is available 24 hours a day. CBF offers a free second session should the customer not be entirely satisfied with their bike fit (internally also known as “rework sessions”). About 2 out of 5 customers come back for such a “refit,” which…Wind Tunnel Testing – Carbon Bike Frames As an equipment provider for several Olympic cyclists, Carbon Bike Frames (CBF) operates a very expensive wind tunnel facility near San Diego, CA. The wind tunnel is used to find the best compromise between ergonomics and aerodynamics for the cyclist. Presently, more and more cyclists are interested in CBF’s services, so the company considers building a second facility. However, given the enormous costs of the wind tunnel, they also want to explore a more effective use of the current facility. An initial data collection reveals that: The standard fitting time for a cyclist is 2h. On average, the wind tunnel is used for 7 fitting procedures a day (new customers or customers who want a refit). The wind tunnel is available 24 hours a day. CBF offers a free second session should the customer not be entirely satisfied with their bike fit (internally also known as “rework sessions”). About 2 out of 5 customers come back for such a “refit,” which…Wind Tunnel Testing – Carbon Bike Frames As an equipment provider for several Olympic cyclists, Carbon Bike Frames (CBF) operates a very expensive wind tunnel facility near San Diego, CA. The wind tunnel is used to find the best compromise between ergonomics and aerodynamics for the cyclist. Presently, more and more cyclists are interested in CBF’s services, so the company considers building a second facility. However, given the enormous costs of the wind tunnel, they also want to explore a more effective use of the current facility. An initial data collection reveals that: The standard fitting time for a cyclist is 2h. On average, the wind tunnel is used for 7 fitting procedures a day (new customers or customers who want a refit). The wind tunnel is available 24 hours a day. CBF offers a free second session should the customer not be entirely satisfied with their bike fit (internally also known as “rework sessions”). About 2 out of 5 customers come back for such a “refit,” which…
- Describe a situation where self-service and technology help create and deliver the customer benefit package to the customer. Provide examples of how such a system can cause a defect, mistake, or service upset. Provide airline examples that illustrate each differenceMGT-314 (Operation management) MCQ: 1. Mamar daan halim is one of the best halim in Bangladesh. They have a food stand in Banasree. Mama the owner makes a bowl every morning. Brings that to the spot and sells it to his customers. What kind of facility layout is this? a) Mass Processing b) Batch Processing c) Continuous processing d) Job Shop 02. Dunder Mifflin is looking to sell its products on the international market, what quality mark will help it improve its image? a) ISO 21000 b)ISO 9000 c) BSTI 1500 d)ISO 14000From the following Is Walmart haveing a Medical and Mental Health Centers is a good idea why or why not? NEWNAN, Ga., Sept. 2, 2020 — Families in the Newnan area can now experience new ways to save money while living better – and healthier – lives through the new Walmart Health center. Opening today, Walmart Healthis located at 1025 Bullsboro Drive, Newnan, GA, adjacent to the Supercenter. This state-of-the-art facility provides quality, affordable and accessible healthcare for members of the Newnan community, so they can get the right care at the right time, right in their community. Walmart Health meets them where they live and shop. The new Walmart Health is partnering with several on-the-ground health providers to be a first-of-its-kind health center to deliver primary care, urgent care, labs, dental, hearing, counseling, x-ray and diagnostics services all in one facility at affordable, transparent pricing regardless of a patient’s insurance status. “As we expand across Georgia,…
