Describe various conflict styles as identified by Thomas-Killman
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Q: What are the stages of conflicts?
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- 1.The ________ conflict-management style is when both parties give up something of importance to arrive at a solution. A. Accommodating B. Forcing C. Compromising D. Avoiding 2. A common reaction to conflict is to: A. Become hurt or angry B. Behave unprofessionally and disrespectfully C. Retaliate or get even D. All of these 3. Conflict is most easily defined as a(n): A. Act of immaturity B. Break down in communication C. Expression of low self-esteem D. All of these 4. An employee who is rude, unprofessional, and always seeking ways to intimidate or belittle a coworker is called a(n): A. Problem employee B. Workplace bully C. Victim D. Uncivil employee 5. It is important to view a disagreement: A. From your opponent's side B. With a neutral mind C. With a closed mind D. None of these 6. ________ is a common element of working with others. A. Negativity B. Conflict C. Negotiation D. All of these 7. If you are…56. Which conflict management strategy is being used when an individual is passive and uncooperative? A.Collaborating B.Accommodating C.Avoiding D.CompetingIt is argued that an individual’s personality is a factor in terms of the approach, which that individual will use to manage a conflict situation. Based on this premise, suggest and explain the most likely of the 5-conflict management approaches to be used by someone based on the following personality traits: a) High Self-Monitoring b) Low Emotional Stability c) High Need for Power
- Explain how the Ten Guidelines of constructive conflict management may be used in changing the same scenario from a negative experience to a positive experience? 1: express anger directly and with kindness. 2: Check out your interpretation of others’ Behaviors. 3: to avoid attacks, Use “i” statements. 4: avoid mixed, or double messages. 5: When you Can, Choose the time and place Carefully. 6: address a specific issue, ask for a specific Change, and Be open to Compromise. 7: Be Willing to Change yourself. 8: don’t try to Win. 9: Practice Forgiveness. 10: End the Argument.1. What are the stages of conflicts? Explain and cite example for each. 2. What are the two types of reaction of an individual toward conflict? Explain the effect of each attitudes? 3. What is non-verbal communication? Suppose that you are working in a front desk, as you attend to the concern of the first guest, the one behind her seems to look at her watch often. What message does that convey? How would you handle the situation? 4. Explain the step-by-step process of resolving complaints.1)A style of managing conflict in which reaching commitment and consensus is paramount is referred to as Select one: a.Compromise b.Avoidance c.Accommodation d.Collaboration e.Competition 2)All of the following are considered causes of conflict except: Select one: a.Synergy b.Perceptual differences c.Values d.Beliefs 3)According to Mann and Akehurst non-verbal communication can be misleading. Select one: True False
- Respond to: 1. In analyzing conflict, it's crucial to acknowledge the influence of jealousy and envy. Although these two emotions are frequently used interchangeably, they carry unique connotations and repercussions in conflict situations. Jealousy typically emerges when there is a perceived risk to a cherished relationship or possession, leading to feelings of unease, proprietary attitudes, and an inclination towards safeguarding what one owns. Envy differs as it originates from coveting what another person has. This yearning can be driven by dissatisfaction with one's current state and aspirations for others' attributes, status, or belongings. In a contentious situation, jealousy and envy are catalysts for negative sentiments and conduct. Jealousy might instigate efforts to destabilize or sabotage competitors for fear of losing something precious. In contrast, envy could provoke ambitions aimed at toppling those who possess coveted items, engendering bitterness and resentment.…Organizational Behavior & Management What conflict management style is appropriate when more information is needed or when addressing the conflict has the potential to create more problems? A) Accommodating B) Collaborating C) Avoiding D) Compromising E) Competingd) "How casily or effectively conflict can be managed depends on various factors". Explain the factors which affect the managing conflict.
- Describe a conflict in which your conflict style didn’t serve you well and explain why. Which style do you think would have been best for that particular conflict?Manager A - the traditional view of conflict. This person is a caring, empathetic leader with many good qualities. Manager B - the contemporary view of conflict. This person is ambitious and supports their team to exceed expectations. When conflict occurs on Manager A's team, how might it be resolved? When conflict occurs on Manager B's team, how might it be resolved?2) There are five conflict-handling styles. What types of power/influence tactics would be best suited for each conflict-handling style? Justify your answer. CONFLICT HANDLING STYLEs: Avoiding, Accommodating, Competing, Compromise, collaborating.