Answered: Explain how the Ten Guidelines of…

Principles Of Marketing

17th Edition

ISBN:9780134492513

Author:Kotler, Philip, Armstrong, Gary (gary M.)

Publisher:Kotler, Philip, Armstrong, Gary (gary M.)

Chapter1: Marketing: Creating Customer Value And Engagement

Section: Chapter Questions

Problem 1.1DQ

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Question

Explain how the Ten Guidelines of constructive conflict management may be used in changing the same scenario from a negative experience to a positive experience? 1: express anger directly and with kindness. 2: Check out your interpretation of others’ Behaviors. 3: to avoid attacks, Use “i” statements. 4: avoid mixed, or double messages. 5: When you Can, Choose the time and place Carefully. 6: address a specific issue, ask for a specific Change, and Be open to Compromise. 7: Be Willing to Change yourself. 8: don’t try to Win. 9: Practice Forgiveness. 10: End the Argument.

Expert Solution

Step 1 Introduction

The constructive conflict management as the name itself suggests that it is the conflict between parties in the organisations or the business or company and to manage the conflict and so that the it cannot be destructive, the constructive conflict management is can be solved in positive way and when both are parties are into a situation of winning and no hard feelings are there, that is basically the concept on constructive conflict management.

Various guidelines are issued under constructive conflict management to resolve the dispute and come to a negotiation and talk in a certain manner or tone, so both the parties can be positive and satisfied.