Draw out the below process: Customer places an order, the order is the specified a delivery time and that information is sent to distribution center. at the distribution center there are colored totes for groceries. Yellow for dry food, green for chilled, blue for frozen. Each tote was given a bar code license plate that linked a specific customers order and could be tracked throughout the fulfillment process. A software devised the optimal picking plan for each tote and created a route. A series of scanners would reahc the totes as it passed through the system. Workers known as pickers were stationed at the pods to assemble orders. As a tote came to a pod, a light tree display next to the carousel bins would tell the picker which items to pick and a sort bar would indicate which items to put in the tote. After completion, the picker would close the tote and place it in an express carousel that took it to the shipping area. Once at the shipping area, the orders were separated by delivery route and loaded onto dollies that are wheel onto trucks with ambient, chilled, and frozen compartments. The truck delivered to depots. From the depots, individual orders were put on courier vans. Van drivers would deliver the totes and unpack the totes at the person's home. At the end, they used a wireless device so the courier could print out a receipt and give the cusotomer and itemized order

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter12: Queueing Models
Section: Chapter Questions
Problem 59P
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Draw out the below process:

Customer places an order, the order is the specified a delivery time and that information is sent to distribution center. at the distribution center there are colored totes for groceries. Yellow for dry food, green for chilled, blue for frozen. Each tote was given a bar code license plate that linked a specific customers order and could be tracked throughout the fulfillment process. A software devised the optimal picking plan for each tote and created a route. A series of scanners would reahc the totes as it passed through the system.

Workers known as pickers were stationed at the pods to assemble orders. As a tote came to a pod, a light tree display next to the carousel bins would tell the picker which items to pick and a sort bar would indicate which items to put in the tote. After completion, the picker would close the tote and place it in an express carousel that took it to the shipping area.

Once at the shipping area, the orders were separated by delivery route and loaded onto dollies that are wheel onto trucks with ambient, chilled, and frozen compartments. The truck delivered to depots. From the depots, individual orders were put on courier vans. Van drivers would deliver the totes and unpack the totes at the person's home. At the end, they used a wireless device so the courier could print out a receipt and give the cusotomer and itemized order

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ISBN:
9781337406659
Author:
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Cengage,