Explain the step-by-step process of resolving complaints.
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A: Conflict refers to a disagreement or an argument between two or more people.
Jerry did not feel like going to work today, he was feeling exhausted and fed up.
Jerry was appointed team leader in the morning shift in Greasy Jo’s Café eight weeks ago. Some of the team members were causing conflict within the group by attacking Jerry personally, behind his back, and blatantly refusing to follow company rules. They felt that as they have worked there longer, one of them should have been given the position of team leader.
Jerry did not feel he had been there long enough to be able to assert himself successfully. He knew that if action was not taken quickly, the situation would deteriorate and he would have no control over the team’s work effort. He had tried telling them the team members what to do and how to do the work. He was constantly checking their work and had several arguments with different team members.
1. Explain the step-by-step process of resolving complaints.
Step by step
Solved in 2 steps
- Jerry did not feel like going to work today, he was feeling exhausted and fed up. Jerry was appointed team leader in the morning shift in Greasy Jo’s Café eight weeks ago. Some of the team members were causing conflict within the group by attacking Jerry personally, behind his back, and blatantly refusing to follow company rules. They felt that as they have worked there longer, one of them should have been given the position of team leader. Jerry did not feel he had been there long enough to be able to assert himself successfully. He knew that if action was not taken quickly, the situation would deteriorate and he would have no control over the team’s work effort. He had tried telling them the team members what to do and how to do the work. He was constantly checking their work and had several arguments with different team members 1. What is/ are the problem? 2. What do you feel has caused this conflict situation? 3. How would you resolve this conflict situation?Jerry did not feel like going to work today, he was feeling exhausted and fed up. Jerry was appointed team leader in the morning shift in Greasy Jo’s Café eight weeks ago. Some of the team members were causing conflict within the group by attacking Jerry personally, behind his back, and blatantly refusing to follow company rules. They felt that as they have worked there longer, one of them should have been given the position of team leader. Jerry did not feel he had been there long enough to be able to assert himself successfully. He knew that if action was not taken quickly, the situation would deteriorate and he would have no control over the team’s work effort. He had tried telling them the team members what to do and how to do the work. He was constantly checking their work and had several arguments with different team members. 1. What are the two types of reaction of an individual toward conflict? Explain the effect of each attitudes?Jerry did not feel like going to work today, he was feeling exhausted and fed up. Jerry was appointed team leader in the morning shift in Greasy Jo’s Café eight weeks ago. Some of the team members were causing conflict within the group by attacking Jerry personally, behind his back, and blatantly refusing to follow company rules. They felt that as they have worked there longer, one of them should have been given the position of team leader. Jerry did not feel he had been there long enough to be able to assert himself successfully. He knew that if action was not taken quickly, the situation would deteriorate and he would have no control over the team’s work effort. He had tried telling them the team members what to do and how to do the work. He was constantly checking their work and had several arguments with different team members. 2. What is non-verbal communication? Suppose that you are working in a frontdesk, as you attend to the concern of the first guest, the one behind her seems…
- Jerry did not feel like going to work today, he was feeling exhausted and fed up. Jerry was appointed team leader in the morning shift in Greasy Jo’s Café eight weeks ago. Some of the team members were causing conflict within the group by attacking Jerry personally, behind his back, and blatantly refusing to follow company rules. They felt that as they have worked there longer, one of them should have been given the position of team leader. Jerry did not feel he had been there long enough to be able to assert himself successfully. He knew that if action was not taken quickly, the situation would deteriorate and he would have no control over the team’s work effort. He had tried telling them the team members what to do and how to do the work. He was constantly checking their work and had several arguments with different team members 1. What are the stages of conflicts? Explain and cite examples for each.Jerry did not feel like going to work today, he was feeling exhausted and fed up. Jerry was appointed team leader in the morning shift in Greasy Jo’s Café eight weeks ago. Some of the team members were causing conflict within the group by attacking Jerry personally, behind his back, and blatantly refusing to follow company rules. They felt that as they have worked there longer, one of them should have been given the position of team leader. Jerry did not feel he had been there long enough to be able to assert himself successfully. He knew that if action was not taken quickly, the situation would deteriorate and he would have no control over the team’s work effort. He had tried telling them the team members what to do and how to do the work. He was constantly checking their work and had several arguments with different team members What is/ are the problem? What do you feel has caused this conflict situation? How would you resolve this conflict situation? Answer the…Jerry did not feel like going to work today, he was feeling exhausted and fed up. Jerry was appointed team leader of the morning shift in Greasy Jo's Café eight weeks ago. Some of the team members were causing conflict within the group by attacking Jerry personally, behind his back and blatantly refusing to follow company rules. They felt that as they had worked there longer one of them should have been given the position of team leader. Jerry did not feel he had been there long enough to be able to assert himself successtully. He knew that if action was not taken quickly the situation would deteriorate and he would have no control over the team's work effort. He had tried telling the team members what to do and how to do the work. He was constantly checking their work and had even had several arguments with different team members. With a loud sigh Jerry left for work, wondering what they had in Store for him today. 1. How would you resolve this conflict situation?
- Jerry did not feel going to work today, he was feeling exhausted and fed up. Jerry was appointed team leader of the morning shift in Greasy Jo’s Café eight months ago. Some of the team members were causing conflict within the group by attacking Jerry personally, behind his back and blatantly refusing to follow company rules. They felt that as they had worked here longer one of them should have been given the position of team leader. Jerry did not feel he had been there long enough to be able to assert himself successfully. He knew that if action was not taken quickly the situation would deteriorate and he had tried telling team members what to do and how to do the work. He was constantly checking their work and had even had several arguments with different team members. With a loud sigh Jerry left for work, wondering what they had in store for him today.Harry and Mike were both skillful and efficient workers in the cutting room of Excellent Garment Factory. Several months ago, there was a vacancy for a supervisory position in the cutting room. Everyone in the factory knew that either Harry or Mike would get promoted to that position. Mike was given the supervisory position, and, as the two men were friends, Harry was not too upset or disappointed. They remained good friends, and Mike made a special effort to spend a lot of time with Harry to show that he had not changed. In fact, he even granted Harry a slight increase in pay in recognition of his good performance. Moreover, since Harry was good at his job, Mike often requested him to demonstrate his cutting skills to other workers so that they could learn from him. However, this did not seem to work. The productivity even seemed to get worse instead of better. Mike often worried that his subordinates did not like him. He tried to talk to them to win their friendship. However, he was…Answer the question comprehensively. Read the case and answer the questions below. Jerry did not feel like going to work today, he was feeling exhausted and fed up. Jerry was appointed team leader in the morning shift in Greasy Jo’s Café eight weeks ago. Some of the team members were causing conflict within the group by attacking Jerry personally, behind his back, and blatantly refusing to follow company rules. They felt that as they have worked there longer, one of them should have been given the position of team leader. Jerry did not feel he had been there long enough to be able to assert himself successfully. He knew that if action was not taken quickly, the situation would deteriorate and he would have no control over the team’s work effort. He had tried telling them the team members what to do and how to do the work. He was constantly checking their work and had several arguments with different team members What is/ are the problem?
- WHY ME! Jerry did not feel like going to work today, he was feeling exhausted and fed up. Jerry was appointed team leader of the morning shift in Greasy Jo's Café eight weeks ago. Some of the team members were causing conflict within the group by attacking Jerry personally, behind his back, and blatantly refusing to follow company rules. They felt that as they had worked there longer one of them should have been given the position of team leader. Jerry did not feel he had been there long enough to be able to assert himself successfully. He knew that if action was not taken quickly the situation would deteriorate and he would have no control over the team's work effort. He had tried telling the team members what to do and how to do the work. He was constantly checking their work and had even had several arguments with different team members. With a loud sigh, Jerry left for work, wondering what they had in store for him today. What is/are the problem? What has caused this conflict…WHY ME! Jerry did not feel like going to work today, he was feeling exhausted and fed up. Jerry was appointed team leader of the morning shift in Greasy Jo's Café eight weeks ago. Some of the team members were causing conflict within the group by attacking Jerry personally, behind his back and blatantly refusing to follow company rules. They felt that as they had worked there longer one of them should have been given the position of team leader. Jerry did not feel he had been there long enough to be able to assert himself successtully. He knew that if action was not taken quickly the situation would deteriorate and he would have no control over the team's work effort. He had tried telling the team members what to do and how to do the work. He was constantly checking their work and had even had several arguments with different team members. With a loud sigh Jerry left for work, wondering what they had in Store for him today. 1. What do you think have caused this conflict situation?You have recently received the following complaints regarding your team members: Complaint 1: Kofi is a high performing and experienced member of your team. But, in the past few weeks, his performance has declined, and he has not been able to meet the performance benchmarks. Apart from the performance issues, he has been guilty of many misconducts at work, such as: Persistent lateness Not completing a piece of work on time Not following procedures properly Being rude to junior staff members Complaint 2: Serwaa and Amina are your team members. Serwaa is a devout Christian and has religious figurines in her cubicle. Amina is a professed atheist who feels that extremely religious people are less intelligent. Both women try to avoid discussing religion, but they both know the other's feelings on current events, and at times there is palpable tension. One day Serwaa comes to work wearing a shirt declaring inappropriate wordings for the atheists, and Amina decides she has had enough. She…