What is/are the problem? What has caused this conflict situation? How would you resolve this conflict situation?
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WHY ME!
Jerry did not feel like going to work today, he was feeling exhausted and fed up. Jerry was appointed team leader of the morning shift in Greasy Jo's Café eight weeks ago. Some of the team members were causing conflict within the group by attacking Jerry personally, behind his back, and blatantly refusing to follow company rules. They felt that as they had worked there longer one of them should have been given the position of team leader. Jerry did not feel he had been there long enough to be able to assert himself successfully. He knew that if action was not taken quickly the situation would deteriorate and he would have no control over the team's work effort. He had tried telling the team members what to do and how to do the work. He was constantly checking their work and had even had several arguments with different team members. With a loud sigh, Jerry left for work, wondering what they had in store for him today.
- What is/are the problem?
- What has caused this conflict situation?
- How would you resolve this conflict situation?
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- WHY ME! Jerry did not feel like going to work today, he was feeling exhausted and fed up. Jerry was appointed team leader of the morning shift in Greasy Jo's Café eight weeks ago. Some of the team members were causing conflict within the group by attacking Jerry personally, behind his back and blatantly refusing to follow company rules. They felt that as they had worked there longer one of them should have been given the position of team leader. Jerry did not feel he had been there long enough to be able to assert himself successtully. He knew that if action was not taken quickly the situation would deteriorate and he would have no control over the team's work effort. He had tried telling the team members what to do and how to do the work. He was constantly checking their work and had even had several arguments with different team members. With a loud sigh Jerry left for work, wondering what they had in Store for him today. 1. What do you think have caused this conflict situation?Jerry did not feel like going to work today, he was feeling exhausted and fed up. Jerry was appointed team leader in the morning shift in Greasy Jo’s Café eight weeks ago. Some of the team members were causing conflict within the group by attacking Jerry personally, behind his back, and blatantly refusing to follow company rules. They felt that as they have worked there longer, one of them should have been given the position of team leader. Jerry did not feel he had been there long enough to be able to assert himself successfully. He knew that if action was not taken quickly, the situation would deteriorate and he would have no control over the team’s work effort. He had tried telling them the team members what to do and how to do the work. He was constantly checking their work and had several arguments with different team members. 1. Explain the step-by-step process of resolving complaints.Jerry did not feel like going to work today, he was feeling exhausted and fed up. Jerry was appointed team leader in the morning shift in Greasy Jo’s Café eight weeks ago. Some of the team members were causing conflict within the group by attacking Jerry personally, behind his back, and blatantly refusing to follow company rules. They felt that as they have worked there longer, one of them should have been given the position of team leader. Jerry did not feel he had been there long enough to be able to assert himself successfully. He knew that if action was not taken quickly, the situation would deteriorate and he would have no control over the team’s work effort. He had tried telling them the team members what to do and how to do the work. He was constantly checking their work and had several arguments with different team members 1. What is/ are the problem? 2. What do you feel has caused this conflict situation? 3. How would you resolve this conflict situation?
- Jerry did not feel like going to work today, he was feeling exhausted and fed up. Jerry was appointed team leader in the morning shift in Greasy Jo’s Café eight weeks ago. Some of the team members were causing conflict within the group by attacking Jerry personally, behind his back, and blatantly refusing to follow company rules. They felt that as they have worked there longer, one of them should have been given the position of team leader. Jerry did not feel he had been there long enough to be able to assert himself successfully. He knew that if action was not taken quickly, the situation would deteriorate and he would have no control over the team’s work effort. He had tried telling them the team members what to do and how to do the work. He was constantly checking their work and had several arguments with different team members. 1. What are the two types of reaction of an individual toward conflict? Explain the effect of each attitudes?Jerry did not feel like going to work today, he was feeling exhausted and fed up. Jerry was appointed team leader in the morning shift in Greasy Jo’s Café eight weeks ago. Some of the team members were causing conflict within the group by attacking Jerry personally, behind his back, and blatantly refusing to follow company rules. They felt that as they have worked there longer, one of them should have been given the position of team leader. Jerry did not feel he had been there long enough to be able to assert himself successfully. He knew that if action was not taken quickly, the situation would deteriorate and he would have no control over the team’s work effort. He had tried telling them the team members what to do and how to do the work. He was constantly checking their work and had several arguments with different team members. 2. What is non-verbal communication? Suppose that you are working in a frontdesk, as you attend to the concern of the first guest, the one behind her seems…Jerry did not feel like going to work today, he was feeling exhausted and fed up. Jerry was appointed team leader in the morning shift in Greasy Jo’s Café eight weeks ago. Some of the team members were causing conflict within the group by attacking Jerry personally, behind his back, and blatantly refusing to follow company rules. They felt that as they have worked there longer, one of them should have been given the position of team leader. Jerry did not feel he had been there long enough to be able to assert himself successfully. He knew that if action was not taken quickly, the situation would deteriorate and he would have no control over the team’s work effort. He had tried telling them the team members what to do and how to do the work. He was constantly checking their work and had several arguments with different team members 1. What are the stages of conflicts? Explain and cite examples for each.
- Jerry did not feel like going to work today, he was feeling exhausted and fed up. Jerry was appointed team leader in the morning shift in Greasy Jo’s Café eight weeks ago. Some of the team members were causing conflict within the group by attacking Jerry personally, behind his back, and blatantly refusing to follow company rules. They felt that as they have worked there longer, one of them should have been given the position of team leader. Jerry did not feel he had been there long enough to be able to assert himself successfully. He knew that if action was not taken quickly, the situation would deteriorate and he would have no control over the team’s work effort. He had tried telling them the team members what to do and how to do the work. He was constantly checking their work and had several arguments with different team members What is/ are the problem? What do you feel has caused this conflict situation? How would you resolve this conflict situation? Answer the…Answer the question comprehensively. Read the case and answer the questions below. Jerry did not feel like going to work today, he was feeling exhausted and fed up. Jerry was appointed team leader in the morning shift in Greasy Jo’s Café eight weeks ago. Some of the team members were causing conflict within the group by attacking Jerry personally, behind his back, and blatantly refusing to follow company rules. They felt that as they have worked there longer, one of them should have been given the position of team leader. Jerry did not feel he had been there long enough to be able to assert himself successfully. He knew that if action was not taken quickly, the situation would deteriorate and he would have no control over the team’s work effort. He had tried telling them the team members what to do and how to do the work. He was constantly checking their work and had several arguments with different team members What is/ are the problem?Jerry did not feel like going to work today, he was feeling exhausted and fed up. Jerry was appointed team leader of the morning shift in Greasy Jo's Café eight weeks ago. Some of the team members were causing conflict within the group by attacking Jerry personally, behind his back and blatantly refusing to follow company rules. They felt that as they had worked there longer one of them should have been given the position of team leader. Jerry did not feel he had been there long enough to be able to assert himself successtully. He knew that if action was not taken quickly the situation would deteriorate and he would have no control over the team's work effort. He had tried telling the team members what to do and how to do the work. He was constantly checking their work and had even had several arguments with different team members. With a loud sigh Jerry left for work, wondering what they had in Store for him today. 1. How would you resolve this conflict situation?
- Jerry did not feel going to work today, he was feeling exhausted and fed up. Jerry was appointed team leader of the morning shift in Greasy Jo’s Café eight months ago. Some of the team members were causing conflict within the group by attacking Jerry personally, behind his back and blatantly refusing to follow company rules. They felt that as they had worked here longer one of them should have been given the position of team leader. Jerry did not feel he had been there long enough to be able to assert himself successfully. He knew that if action was not taken quickly the situation would deteriorate and he had tried telling team members what to do and how to do the work. He was constantly checking their work and had even had several arguments with different team members. With a loud sigh Jerry left for work, wondering what they had in store for him today.Describe an experience working in a team in a pharmacy. Using that, identify the following:• Define each of these roles: Encourager, Gatekeeper, Harmonizer, Initiator, or Summarizer.• Which role could you play as well as each of the members of your team?• How effective is the team? Meaning, did you achieve your desired goal?• Reflecting on the experience, what would you have done differently? Explain?Describe your most recent experience working in a team. Using that, identify the following:• Define each of these roles: Encourager, Gatekeeper, Harmonizer, Initiator, or Summarizer.• Which role did you play as well as each of the members of your team?• How effective was your team? Meaning, did you achieve your desired goal?• Reflecting on the experience, what would you have done differently? Explain.