COMPANY 4 : CAR SERVICES ( 13 positions) President, Operations Manager, Sales/Marketing Manager, Admin/Finance Manager, Market Researcher, Car Care Specialists, Mechanics, General Affairs, Drivers, Salesmen, Accounting, Billing/Records, Customer Relations
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- Required information Problem 9-2 [The following information applies to the questions displayed below.] An air-conditioning repair department manager has compiled data on the primary reason for 41 service calls for the previous week, as shown in the table. JobNumber Problem/Customer Type JobNumber Problem/Customer Type JobNumber Problem/Customer Type 301 O/C 315 W/R 329 N/C 302 N/C 316 F/R 330 O/R 303 F/R 317 F/R 331 N/R 304 O/R 318 N/R 332 W/C 305 F/R 319 F/R 333 W/C 306 N/R 320 N/R 334 N/R 307 N/C 321 O/C 335 F/C 308 O/R 322 W/C 336 W/C 309 N/R 323 F/R 337 F/C 310 N/C 324 O/C 338 N/R 311 O/C 325 W/C 339 N/R 312 O/R 326 N/C 340 N/C 313 N/R 327 O/R 341 N/R 314 O/R 328 N/R Key: Problem type: Customer type: N = Noisy C = Commercial customer F = Equipment failure R = Residential customer W = Runs warm O = Odor Problem 9-2 Part a a. Using the data, prepare a check sheet for the problem…QUESTION 16 planning focuses on determining the day-to-day activities necessary to achieve the long-term goals of the organization. A. Operational B. Contingency C. Administrative D. StrategicQuestion - “Management is the effective utilisation of Human and Material resources to achieve the enterprise’s objective”. discuss
- CO-3: Identify the various manufacturing and service system designs and capacity planning methods. 1. The manager of an oil refinery must decide on the optimal mix of two possible blending processes of which the input and output per production run are given as follows: Process Units Input Crude A Crude B Output Gasoline X Gasoline Y 1 5 3 5 8 2 4 5 4 4 The maximum amount available of crude A and B are 200 units and 150 units respectively. Market requirements show that at least 100 units of gasoline X and 80 units of gasoline Y must be produced. The profit per production run from process 1 and process 2 are Rs. 300 and Rs. 400 respectively. Formulate this problem as a linear programming model. 2. A city police department has the following minimal daily requirement for policeman. Note, you are to consider period 1 as following immediately after period 6. Each policeman works eight consecutive hours. Let X denote the number of men starting work in period t…Multiple choice question 7. Lot sizing is selecting the _______ size of a batch of products to be manufactured to meet the ________ of the process. a) Smallest/demand b) Largest/supply c) Required/requirements d) Optimal/requirements e) None of the above 9. Identify the incorrect statement: a) Capacity is a critical resource b) Capacity is an infinite resource c) Capacity is never constant d) Capacity can be defined as a dimension of time e) None of the above are incorrect 10. The break-even point is where: a) Total income = Fixed cost + (variable costs x quantity produced). b) Total costs = Fixed costs. c) Variable costs x quantity produced = price per unit x quantity produced d) None of the above 10. Aggregate planning decisions are __________ decisions defining the parameters within which an organisation will operate. a) Strategic b) Tactical c) Top management d) Stakeholder8. A manufacturer of sails for small boats has a group of custom candles awaiting the latest two processing operations before they are sent to customers. Operation 1 must be performed before operation 2, and the tasks have requirements for different times for each operation. The required hours are the following: assignment: 1 2 3 4 5 6 7 8 9 10 Operation 1: 1 5 8 3 9 4 7 2 4 9 Operation 2: 8 3 1 2 8 6 7 2 4 1 A. Use Johnson's rule to determine the sequence excellent. B. Draw a Gantt chart for each operation.
- Question 1 Posh Nails Katie Posh runs an upscale nail salon. The service process includes five activities that are conducted in the sequence described below. (The time required for each activity is shown in parentheses): Activity 1: Welcome a guest. (1 minute) Activity 2: Clip and file nails. (3 minutes) Activity 3: Paint. (5 minutes) Activity 4: Dry. (10 minutes) Activity 5: Check out the customer. (4 minutes) Three servers (S1, S2, and S3) offer the services in a worker-paced line. The assignment of tasks to servers is the following: S1 does Activity 1. S2 does Activities 2 and 3. S3 does Activities 4 and 5. The drying process does not require server 3’s constant attention; she/he needs to only escort the customer to the salon’s drying chair (equipped with fans for drying). The time to do this is negligible. There exists only one drying chair in the salon. Which resource is the bottleneck of the process?There are 7 new employees starting work at the hotel today. Which of the following describes the process they will be involved in on their first day at work? Question 5 options: a) Selection b) Orientation c) Recruitment d) TrainingQuestion 3: A catering company must have the following number of clean napkins available at the beginning of each of the next four days: day 1: 15, day 2: 12, day 3: 18, and day 4: 6. After being used, a napkin can be cleaned by one of two methods: fast service or slow service. Fast service costs $0.10 per napkin, and a napkin cleaned via fast service is available for use the day after it is last used. Slow service costs $0.06 per napkin, and a napkin cleaned via slow service is available two days after they were last used. New napkins can be purchased for a cost of $0.20 per napkin. Part A: Formulate the problem as a minimum cost transportation problem. Part B: Use Excel Solver to solve the problem (provide exact values for all variables and the optimal objective function).
- Question 1: According to the Columbia Accident Investigation Board, the root cause of the Columbia disaster was directly tied to Management’s unwillingness to adequately address the tradeoffs between the program’s conflicting goals of: Group of answer choices A) Cost, schedule, and safety B) Schedule, morale, and risk C) Safety, customer satisfaction, and schedule D) Cost, risk, and test flightsJOHNSON’S RULE Five specialty jobs at a La Crosse, Wisconsin, tool and die shop must be processed through two workcenters (drill press and lathe). The time for processing each job follows:Work (processing) Time for Jobs (hours)JOBWORK CENTER 1(DRILL PRESS) WORK CENTER 2(LATHE)A5 2B3 6C8 4D 10 7E 7 12Discussion Questions: Question 1 (a) An effectively formulated operation strategy is critical to the success of a business, agree or disagree? Give reasons for your answer. (b) Suggest two strategies that Cutie Barber Salon could use to achieve the mission outlined in your response to question 1. Question 2 What is the strategic importance of forecasting for a business such as Cutie Barber Salon? What are the possible challenges faced by organizations that do not utilize forecasting in the planning of their operations? Question 3 Discuss two ways in which the barber salon can overcome the challenge of operating successfully in an environment of increasing costs while at same time customers are demanding lower prices.