In a 50 bedded hospital a housekeeping team member’s task is to change linens every day across all the beds. This task is routine. She goes to the storage area for fresh linens on her floor and finds none. She goes to another floor, and perhaps another, and ultimately finds them, then returns to the task she was trying to accomplish in the first place. At the end of the shift, however, others would bet that this Team Member would not able to get everything done. Or she had to hurry to complete changeover across all the beds. Perhaps, the work left undone would invariably pass to someone else and would disrupt their work. How do you relate this case to types of waste in lean management or Kaizen?   One basic concept of TQM is unwavering customer orientation or focus on customers both internal and external”- Explain

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter12: Queueing Models
Section: Chapter Questions
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In a 50 bedded hospital a housekeeping team member’s task is to change linens every day across all the beds. This task is routine. She goes to the storage area for fresh linens on her floor and finds none. She goes to another floor, and perhaps another, and ultimately finds them, then returns to the task she was trying to accomplish in the first place. At the end of the shift, however, others would bet that this Team Member would not able to get everything done. Or she had to hurry to complete changeover across all the beds. Perhaps, the work left undone would invariably pass to someone else and would disrupt their work.

How do you relate this case to types of waste in lean management or Kaizen?

 

One basic concept of TQM is unwavering customer orientation or focus on customers both internal and external”- Explain

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