The local driver's license center processes applications for driver's license renewals through the following three steps. First, the customer registers with one of 5 receptionist(s), who updates the customer's information in the database. This first step takes 6 minutes per customer. Then the customer visits one of 4 cashiers to pay the associated fees for the license renewal. This takes 3 minutes per customer because several forms must be printed from the computer and signed by the customer. Finally, the customer visits one of 1 license processing stations where the customer's picture is taken and the license is printed. This final step takes 4 minutes per customer. Assuming unlimited demand, what is the flow rate of the process in customers per hour? (Round to nearest integer) per hour a. Assuming unlimited demand, what would the new flow rate be if b. the center added one server to the bottleneck resource? (Round to nearest integer) per hour
The local driver's license center processes applications for driver's license renewals through the following three steps. First, the customer registers with one of 5 receptionist(s), who updates the customer's information in the database. This first step takes 6 minutes per customer. Then the customer visits one of 4 cashiers to pay the associated fees for the license renewal. This takes 3 minutes per customer because several forms must be printed from the computer and signed by the customer. Finally, the customer visits one of 1 license processing stations where the customer's picture is taken and the license is printed. This final step takes 4 minutes per customer. Assuming unlimited demand, what is the flow rate of the process in customers per hour? (Round to nearest integer) per hour a. Assuming unlimited demand, what would the new flow rate be if b. the center added one server to the bottleneck resource? (Round to nearest integer) per hour
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter12: Queueing Models
Section: Chapter Questions
Problem 59P
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Transcribed Image Text:The local driver's license center processes applications for driver's license renewals through the
following three steps. First, the customer registers with one of 5 receptionist(s), who updates the
customer's information in the database. This first step takes 6 minutes per customer. Then the
customer visits one of 4 cashiers to pay the associated fees for the license renewal. This takes 3
minutes per customer because several forms must be printed from the computer and signed by the
customer. Finally, the customer visits one of 1 license processing stations where the customer's
picture is taken and the license is printed. This final step takes 4 minutes per customer.
Assuming unlimited demand, what is the flow rate of the process
in customers per hour? (Round to nearest integer)
a.
per hour
Assuming unlimited demand, what would the new flow rate be if
b. the center added one server to the bottleneck resource? (Round
to nearest integer)
per hour
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