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- A financial services firm embarks on multi skilling all the employees in a certain line of buisiness? a. The responsiveness and the flexibility of providing the service will increase? b. The productivity will decline? c. The innovation capabilities will increase d. The uality of the service offering will significantly improveNametso Senwelo, founder of Sunflower Desserts, reviewed performance her business andobserved the following for the past financial years: High growth and low market share product offerings. She needs a lot of cash needs but is currently generating little cash She needs to increase the market shareGive Nametso advise on how to grow her company's market share and turn it into a "Star" usingthe BCG matrix.At Rockwater, improvements came from product and service innovation that would create new sources of revenue and market expansion, as well as from continuous improvement in internalwork processes. The first objective was measured by percent revenue from new services and the second objective by a continuous improvement index that represented the rate of improvement ofseveral key operational measures, such as safety and rework. But in order to drive both product/service innovation and operational improvements, a supportive climate of empowered, motivated employees was believed necessary. A staff attitude survey and a metric for the number of employee suggestions measured whether or not such a climate was being created. Finally, revenue per employee measured the outcomes of employee commitment and training programs.The balanced scorecard has helped Rockwater’s management emphasize a process view of operations, motivate its employees, and incorporate client feedback into its operations. It…
- At Rockwater, improvements came from product and service innovation that would create new sources of revenue and market expansion, as well as from continuous improvement in internalwork processes. The first objective was measured by percent revenue from new services and the second objective by a continuous improvement index that represented the rate of improvement ofseveral key operational measures, such as safety and rework. But in order to drive both product/service innovation and operational improvements, a supportive climate of empowered, motivated employees was believed necessary. A staff attitude survey and a metric for the number of employee suggestions measured whether or not such a climate was being created. Finally, revenue per employee measured the outcomes of employee commitment and training programs.The balanced scorecard has helped Rockwater’s management emphasize a process view of operations, motivate its employees, and incorporate client feedback into its operations. It…Mr. Ali is a fresh graduate and he is employed at ABC Company. He is a fresh graduate and it’s his first professional job. The job pays him pretty well but he is still unhappy with job.a. Develop an account of the current thinking about the relationship between job performance and job satisfaction. Examine what could be the possible reasons behind Mr. Ali being unhappy with his job?b. If Ali’s supervisor believes that ‘happy employees are productive employees’, what kind of problems might he encounter? Be sure to emphasize the role of rewards in your answer.32 - Which of the following is the type of organizational strategy that clearly defines what jobs a business has and what it wants to do? A) Competitive strategyB) Renewal strategyC) Company strategyD) Mission and visionE) Stability strategy
- 1. TNT Net is in the computer industry, where innovations are common. The employees are highly trained, well educated, and hard working. They are under a great deal of stress and TNT Net is concerned that productivity and job satisfaction will decline. a. Briefly describe technological uncertainty that employees are dealing lies under which factor? b. One of your employees is very stressed out as a result of being asked to assume too many roles in his job: which source of stress is this? c. In an attempt to recognize stress early, you should be aware of what kind of symptoms?What is the Retention Rate (of 2020 customers)? (Select best answer) 2020 2021 Pedro Josefa Juan Juan Hector Pedro Elmer Hector Felipe Jose Rafi Elmer Luis Luis Rafi Seleccione una: a. 0% b. 5% c. 10% d. 20% e. 40% f. 60% g. 70% h. 80% i. 85% j. 90% k. 95% l. 100%The balanced scorecard based on market share, employee commitment and alignment,core competencies, and customer satisfaction are some of the metrics that can be usedto measure Financial Perspective, Customer Perspective, Internal BusinessPerspective, Learning and Growth perspective what other metric can be used as ameasure for each from CASE ANALYSIS: Apple uses the scorecard as a device to plan long-term performanceAdjusting Long-Term Performance and give a few more ideas on how toapply the balanced scorecard.
- Explain in your own words the advantages of “Balanced scorecard” as a strategy performance management tool or a structured report that can be used by managers to keep track of the execution of strategies.1. ________ typically deal with tactical issues, which tie strategy to day-to-day operations. A. Executives (vice presidents) B. Employees C. Managers (directors) D. Supervisors 2. ________ issues deal with day-to-day issues. A. Tactical B. Operational C. Strategic D. None of these 3. Customer loyalty: A. Is an employee's obligation to consistently support a company B. Gauges how happy your customers are with your good or service C. Is an important element of poor quality and customer service D. None of theseFor McDonald’s, people are its most important asset. This is because customer satisfaction begins with the attitudes and abilities of employees and committed effective workers are the best route to success. For these reasons, McDonald’s strives to attract and hire the best, and to provide the best place to work. Examine the case of McDonald’s and critically discuss successful recruitment and selection strategies/practices that you would recommend for other restaurants to adopt in order to hire ‘the right employees’. (Question is based on the attached case study)