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- When the idea first occurred to her, it seemed like such a win-win situation. Now she wasn't so sure. Marge Brygay was a hardworking sales rep for Inspire Learning Corporation, a company intent on becoming the top educational software provider in five years. That newly adopted strategic goal translated into an ambitious, million-dollar sales target for each of Inspire's sales reps. At the beginning of the fiscal year, her share of the sales department's operational goal seemed entirely reasonable to Marge. She believed in Inspire's products. The company had developed innovative, highly regarded math, language, science, and social studies programs for the K— 12 market. What set the software apart was a foundation in truly cutting-edge research. Marge had seen for herself how Inspire programs could engage whole classrooms Of normally unmotivated kids; the significant rise in scores on those increasingly important standardized tests bore Out her subjective impressions. Bur now, just days before the end of the year, Marge's sales were $1,000 short of her million-dollar goal. The sale that would have put her comfortably over the top fell through due to last-minute cuts in one large school system's budget. At first, she was nearly overwhelmed with frustration, but then it occurred to her that if she contributed $1,000 to Central High, the inner-city high school in her territory probably most in need of what she had for sale, they could purchase the software and put her over the top. Her scheme would certainly benefit Central High students. Achieving her sales goal would make Inspire happy, and it wouldn't do her any harm, either professionally or financially. Making the goal would earn her a $10,000 bonus check that would come in handy when the time came to write out that first tuition check for her oldest child, who had just been accepted to a well-known, private university. Initially, it seemed like the perfect solution all the way around. The more she thought about it, however, the more it didn't quite sit well with her conscience. Time was running out. She needed to decide what to do. 1. Donate the $1,000 to Central High, and consider the $10,000 bonus a good return on your investment.6 In Balanced scorecard- which of the following question is related to customer perceptive? a. What must we excel? b. How do we look to our shareholders? c. How do we look to our customers? d. How can we continue to improve and create value? Clear my choicePart I True/False T F Forecasting has little significance to operations management T F The global economy and international competition has no impact on operational decisions related to cost, productivity or product design. T F Broadly defined, quality refers to the ability of a product or service to consistently meet or exceed customer expectations. T F Operation Management strategy must align with organizational strategy T F A shortage of technology workers has no effect on productivity. T F Service delivery tends to be more customized to the customer’s needs compared to manufactured products. T F An example of an external factor which influences effective capacity is safety regulations. T F The service environment is likely to have more variability than a manufacturing environment. T F The customer is the focal point and customer satisfaction is the driving force in quality management.
- Easy Electronics produces CD players using an automatedassembly line process. The standard cost of CD players is$139 per unit (labor, $28; materials, $66; and overhead, $45).The sales price is $275 per unit. a. To achieve a 12 percent multifactor productivity improve-ment by reducing materials costs only, by what percent-age must these costs be reduced?b. To achieve a 12 percent multifactor productivity improve-ment by reducing labor costs only, by what percentagemust these costs be reduced?c. To achieve a 12 percent multifactor productivity improve-ment by reducing overhead costs only, by what percent-age must these costs be reduced?De Rosario is in the process of determining the best cell phone software and phone service for his new business and getting it up and running. De Rosario is thinking about his company’s. Select one: a. Budget constraints b. Advantage in the marketplace. c. Personnel requirements d. Technical requirementsWhat is the resource based view?
- 1. Define the term resources 2. Create a hypothetical business that you would like to have and describe how you will combine all four resources to create your product2. This describes an organization in which technology, organizational structure, human resources, and processes all work together to give an organization an advantage in the competitive environment? a. Environmental work system b. High-performance work system c. Balance system d. Competitive systemWhat would be an efficiency indicator for a college faculty. Also, what would be an effectiveness indicator for same? If you see fault with your suggestion, discuss the shortcoming.
- How does Porter’s value chain facilitate the workings of the resource-based view in achieving competitive advantage?1. Efficiency, defined, is A. Making a high profit with low expenses B. Accomplishing goals and tasks while making the most of the resources available C. doing all tasks the right way the first time D. Using all available resources to produce a high amount of output.104- What are some corporate effects that impact performance? a. Resource allocation b. Shared service c. Sharing core competencies d. All of the above