Management motivation for adopting either !SO 9000 or TQM can vary widely. Describe 5 (FIVE) main management motives for adopting ISO 9000. toltal quality management
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Management motivation for adopting either !SO 9000 or TQM can vary widely. Describe 5 (FIVE) main management motives for adopting ISO 9000.
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- Management motivation for adopting either !SO 9000 or TQM can vary widely. Describe 5 (FIVE) main management motives for adopting ISO 9000.Discuss the potential issues and challenges in implementing Total Quality Management (TQM)that are expected to be faced by a large manufacturing organization. This organization hasseveral sites location, where the headquarters is based in Europe, while the other branches arelocated in South East Asia and Middle East countries. Thus, suggest an appropriate approach toovercome the issues and possible risks of failure in TQM implementation.1. The leader in the quality movement who recommended that organizations "eliminate numerical quotas for the work force and numerical goals for management.": A. Juran B. Ishikaw C. Crosby D. Feigenbaum E. Taguchi F. none of the above 2. The quality leader responsible for the term Total Quality Management (TQM): A. Juran B. Ishikawa C. Crosby D. Feigenbaum E. Taguchi F. none of the above 3. The quality leader most associated with the concept of robustness: A. Juran B. Ishikawa C. Crosby D. Feigenbaum TOTAL QUALITY MANAGEMENT-MBA EXAMINER:GAT
- How would you lead and inspire others in this “Change Management” undertaking? Consider the ISO Management Principles that we covered in our lecture this week. Select two other approaches that you would focus on initially to create quality in your organization and explain why you selected them.How can ISO specifications support an organisation with strategic planning? How can ISO standardise?1. Which of the following statements depict the meaning of "total" in the term TQM? a) The total of all efforts put by the employees towards quality b) Total satisfaction of the customers about a company's products and services c) Ensuring every supplier follows quality practices in their work place d) Making quality happen everywhere in an organization by involving everyone 2. A firm distributed a brochure with tall promises about its services. It could not meet these in reality, leaving a number of customers disappointed. In the context of the five gaps model, whcih gap was responsible for service quality failure in this case? a) Gap 4 b) Gap 1 c) Gap 2 d) Gap 3 3. Which of the following are considered as assignable causes that could produce defects in a process? a) Humidity levels increased on account of rain b) Workers attending to the guests in a hotel were upset on account of a recent guideline issued by the management c) The cutting tool in a machine was replaced recently d)…
- Total Quality Management (TQM) is creating an organizational culture committed to the continuous improvement of skills, teamwork, processes, product and service quality, and customer satisfaction. 1. Discuss the seven (7) basic tools of total quality management (TQM). 2. Discuss demings PDCA Cycle and list down his 14 points.What are ISO 9000 standards? Who were they set by andwhy? Can you describe other certifications based on the ISO 9000certification?1. Which of the following statements depict the meaning of "total" in the term TQM? a) The total of all efforts put by the employees towards quality b) Total satisfaction of the customers about a company's products and services c) Ensuring every supplier follows quality practices in their work place d) Making quality happen everywhere in an organization by involving everyone
- Give examples for each question with references Q1. “System Approach to Management Practices” is an important part of ISO 9000:2000 Quality Management Principles. Explain with example.What are the main differences between ISO 9000 and the MBNQA? What are the key components of Six Sigma?You are employed as a quality manager at Mr Price in Durban. Critically analyse how you would convince your team members about implementing the principles of TQM to ensure quality throughout Mr Price’s operations.