Please answer this case. Thank you MANAGEMENT PROBLEM 3:The information services department at Madison Drugs is trying tostimulate user participation in the design of information systems. Anew system for financial management is in the planning stages, butproblems with users seem to occupy most of the planning sessions inthe department.One of the key figures in developing the new system is a usernamed Keith Ryan. Keith has been at Madison for 20 years and is re-sponsible for all financial transactions. The information services depart-ment chose him as the most obvious user to head the design effort. Keithis in sympathy with this selection, but says, "I don't have time to spenddesigning a system; I work 60 hours a week as it is!"The IS staff recognize the extent of Keith's efforts and devotion tothe company, but ask why additional staff cannot be hired to removesome of his load. Keith says that he has tried to break in new people, butthe demands of the job are too rigorous and they all leave.The president of Madison wants to know why the design of thisnew system is taking so long. What should the manager of the IS depart-ment do? What can he suggest to the president?

Information systems are specialized software used by organizations to collect, store, analyze and…

Answered: MANAGEMENT PROBLEM 3: The information…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter12: Queueing Models

Section: Chapter Questions

Problem 59P

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