organizational behavior 6-De Paul is a pharmaceutical sales representative and must put on a smile everyday at work withhis clients.a-Discuss the emotional labor experienced by De Paul.b-Explain the significance of emotional intelligence demanded of De Paul in order to besuccessful, andc-How he applies his emotions and moods in his job.

The organization behavior specifies specic attitude and personality that employee must possess at…

Answered: 6-De Paul is a pharmaceutical sales…

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter17: Managing Communication

Section: Chapter Questions

Problem 2CFCA

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John did very well in the interview. He got the job as a data analyst, and he was put in charge of the Data Analysis department. During one of their management meetings, John’s boss accused him of being unfair to one of the employees under him. John got angry because he thought his boss accused him without first getting all the information concerning the issue. John has approached you for advice. 1.1 Explain three anger-related actions that John should avoid. 1.2 Discuss four activities that John can do to reduce outbursts of anger. 1.3 Identify situations where it is appropriate to act in anger.
26. Leaders of a company are concerned that there will be many obstacles to the change process. They are especially concerned about managing resisters and ask the managers to look for that behavior in employees. As a manager, which behavior can be influenced with resistant employees? A.They are anxious about learning new information and processes to do the same job B.They misunderstand the reason for the change due to poor communication. C.They assume that the change may be harmful but necessary. D.They fear the unknown and gaining more responsibilities in their current role.
6. Carter is vehemently opposed to the restructuring of jobs in his department. He decides that since no one is listening to what he has to say, he will get their attention by damaging some parts he is making for tomorrow's shipment. This is an example of what kind of change reaction? a) enthusiastic support b) active resistance c) passive resistance d) compliance
Tell me Only option not explain (MCQS) 6.Which of these approaches argues that there is no single best way to manage behavior? a) Hawthorne b) Scientific Management c ) The cornerstone skill d) Contingency 7.The process of continuous quality improvement in management refers to A. JIT B. TQM C. IBM D. ERM 8.According to Mintzberg, managerial roles can be broken down into interpersonal, informational, and a. liaison. b. decisional. c. technical. d. conceptual 9.A management approach based on formal organizational structure with set rules and regulations that relies on specialization of labour, an authority hierarchy and rigid promotion and selection criteria is called a. Theory Y. b. bureaucracy. c. classical organizational theory. d. human relations approach 10.Management is_______. (a) An art (b) A science (c) Both (a) and (b) (d) Neither art nor science
18- Mr. Shamsudeen has many years of sales experience in Saudi Arabia. However, the company (Hero Marketing LLC) he manages is currently experiencing high resignation from his sales team which he cannot control. In this context, how could you determine ONE of the uncontrollable reasons for employee turnover in the company. a. Higher aspiration b. Faulty training c. No proper supervision d. No proper motivation
16- The organizations agree that there is more to a managerial role than only motivating employees and achieving objectives. A manager along with the employees has to meet important customers to influence them and increase the business. In line with this, a manager may perform duties of ceremonial nature like taking customers for lunch. In this case he is performing the ________________. a. Figurehead Role b. Leader Role c. Disseminator Role d. Liaison Role
You are an employee relations manager working at a private organization. The governor has declared that the state no longer has mask requirements; however, the private employer you work for has stated employees need to wear a mask if working in close proximity with other employees. You notice Nathaniel is not wearing his mask when at work. You have not received any complaints, but know he is breaking the organization’s policy. Use the GROW model template to write out how you would address this situation with Nathaniel’s manager. 1,Prepare :- 2.Convey Positive Intent:- 3.Describe what you have observed.- 4.Focus discussion on solutions not blame - 5.State impact of behavior or action-
_____39. Which of the following statements about leaders and managers is false: a.Leaders base their behavior on a vision b.A good leader typically is a good manager c.A good manager is not necessarily a good leader d.Managers achieve their goals by creating, designing and filling jobs _____40. Which of the following is an example of the type of behavior required of a leader: a.Controlling b. Organizing and staffing c.Planning and budgeting d. motivating and inspiring _____41. Which of the following statements would least likely be made by a successful leader: a.“I like to hire team players” b.“I am the best judge of my performance” c.“I can see this company doing amazing things in five years” d.“With commitment and hard work, we can make this happen” _____42. Which of the following is not one of the basic sources of a leader’s power” a.Expert power b. Coercive power c. Legitimate power d. Charismatic power _____43. Which of the following can be either a source of stress or…
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8a. When using goal-setting theory to motivate employees, managers should. a. help workers understand and accept the goals. b. hold employees responsible for getting feedback. c. set general goals that are emotionally appealing. d. set targets that are beyond employees' reach. e. set goals that are easily achievable.
Heated ArgumentsMolly Quest, 55, has been a permanent fixture at Johnson Properties, logging in 21 years of service. Two(2) years ago, she was appointed in the secretarial support for two (2) property managers in theheadquarters building.During this long service period, Molly gained a reputation among her coworkers by being a "witch" in theworkplace. In large part, this reputation came from her tendency to act as if she were the entireoperation's boss.Wendy Samikura, Molly's boss, had a heated confrontation with her. One afternoon, Molly orderedWendy to finish up some authorization forms in 20 minutes. Wendy, who was busy with some otherpaperwork, replied without looking at Molly, "I'll finish them when I get some time."Molly turned and walked back to Wendy's desk and arrogantly utter, "I said for you to do them now!"When a little bit surprised but didn't let her guard down, she stood up and leaned across the desk andfired back, "Who do you think you're talking to? I said I'd do them…
9- Mr. Ahmed is an experienced manager but he is not very highly qualified. Recently few experienced employees who are very well qualified joined as a subordinate to Mr. Ahmed. Thus, Mr. Ahmed got worried that one of these subordinates may become his superior in future. Therefore, he was now sending only few communication to these employees and important communication he was not informing them. What type of communication barrier developed in this situation? a. Nurturing of typical attitude b. Lack of confidence in subordinates c. Lack of incentive d. Fear of challenge to authority

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