Strategic Marketing Manager - Shivana Raghunath: Policy Change Request received Approve? Yes Gather client inputs No Calculate deductions Disburse client deductions Inform Requestor
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- A few years ago, Gregory Maugeri, VP-sales administration and operations of Time Warner City Cable (TWCC) in New York, decided that New York's Time Warner City Cable should gather client testimonials. He decided to solicit ____ from the company's best customers. From the information gathered, TWCC learned that it needed to modify its invoice form and that the sales staff needed to engage in more follow up. A. constructive feedback B. participative feedback C. motivational feedback D. solicited feedback E. empathetic feedbackReview the following video “Wells Fargo Whistleblower” - Khalid Taha is the whistleblower in the Wells Fargo sales scandal of 2016-2017. John Stumpf was still CEO at the time of the video and had not stepped down yet, and answer the critical thinking questions that follow: Vedo link https://youtu.be/yXYsqWs5lnk Critical Thinking Questions: 1. Given so many employees questioned the incentive program for establishing new accounts, do you believe top executives were aware of the program? 2. Do you think you would have the courage to become a whistleblower in this situation? 3. Do you think that John Stumpf should be held criminally liable for the misconduct? Your summary should be a minimum of one page of content in length. Properly cite any references utilized in APA format.You are the Chief Privacy Officer of a midsized manufacturing company, with sales of more thanPhp250 million per year and almost Php50 million from online sales. You have been challenged bythe vice president of sales to change the company’s website data privacy policy from an opt-in policyto an opt-out policy and allow the sale of customer data to other companies. The vice president hasestimated that this change would bring in at least Php5 million per year in added revenue with littleadditional expense. How would you respond to this request? Do you think that people are more cautious with the use of information now that the Data PrivacyAct is in place in the Philippines? Explain your answer
- The chairman of the board said to the CEO, "We must cease production of those items; they are not healthy for our customers. We must transition to new, safe product lines. I know that other firms are producing those unhealthy items, and I know that no laws prevent us or them from producing them. However, just because something is legal, doesn't mean that it is ethical. The chairman is promoting a(n) __________ ethics program. Group of answer choices systems-based compliance-based consensus-based associate-based integrity-based11- A teamwork fostering method that look for individuals who possesses task-oriented management skills and relationship management skills . Group of answer choices a. Recruiting b. Human Resources Practices c. Executive Sponsorship d. Leaders Choice 12 - A teamwork fostering method that keeps the profile of potential employees Group of answer choices a. Recruiting b. Human Resources Practices c. Executive Sponsorship d. Leaders Choice 13 - A teamwork fostering method that help train soft collaborative skills Group of answer choices a. Recruiting b. Human Resources Practices c. Executive Sponsorship d. Leaders Choice 14- Spending time employees and helping them build networks is Group of answer choices a. Mentoring and coaching b. Development of collaborative skills c. Model collaboration d. Cultivate your community 15- Visibly showcasing collaboration is Group of answer choices a. Mentoring and coaching b. Development of collaborative…Customers feedback needs to be part of every employee’s evaluation when that employeehas customer contact”. Do you agree or disagree? Explain your position
- 1. Developing relationships, working together and establishing and implementing systems and procedures are examples of: Select one: a. Causes of conflict b. Visible positions c. Pre-emptive proactive action d. Signs of conflict 2. According to Mann and Akehurst non-verbal communication can be misleading. Select one: True False 3. Halo Effect refers to the interpretation of behaviour based on two or more favourable Characteristics. Select one: True FalseIn this task you will evaluate how effectively a Deputy Branch Manager conducts a one- to -one meeting where she gives an employee a spoken verbal warning. Video analysis using scarf modelStaus is about relative importance to others. Does the deputy manage threaten Luciano's status during the meeting? Certainty concerns being able to predict future. Does the geneal manager give Luciano clear and concise information regarding his future in the company. Automony provides a sense of control over events. Does the deputy manager give Luciano a sense of control over the situation? Relatedness is a sense of safety with others. Does the deputy manager create good report with the Lucaino to make him feel part of the team? Fairness is a perception of fair exchnages between people. Does the deputy manager seem to be acting failry with Luciano?We have been given a cyber ethical situation to analyze, but I can't figure out the specific words they call these issues... collusion? Hiding of fees? Poorly stated information? Deception? Manipulation? Here is the situation: The change request Stewart received was simple enough: replace the website’s rounded rectangle buttons with arrows and adjust the color palette to one that mixes red and green text. But when Steward looked at the prototype, he found it confusing. The left arrow suggested that the website would go back to a previous page or cancel some action; instead, this arrow replaced the button for accepting the company’s default product. The right arrow, on the other hand, upgraded the user to the more expensive category; it also silently added a protection warranty without asking for confirmation. Stewart suggested to his manager that this confusing design would probably trick users into more expensive options that they didn’t want. The response was that these were the…
- Overview Instructions Here in this scenario, we are considering DFA for the idea(opinion) like a speaking partner organization. Considering the organization that is a language converter , Overview A SWOT analysis is a planning tool used to analyze the strengths, weaknesses, opportunities, and threats involved in a project or business. In this activity, you will be creating a SWOT analysis for your innovation. Consider the following as you create your SWOT analysis. The first step to a SWOT analysis is identifying strengths. You can identify strengths by answering questions similar to the following: What is your innovation really good at? What does it offer people that other products or services can’t or don’t? Is it easy to produce? Is it inexpensive? What is it that draws customers to the product or service? The second step is assessing the weaknesses of your innovation. What are some things that your innovation is not very good at, that other products or services do much better? Is…6.Most complaints are due to: (2) Products Boredom Accounting Issues Company rules 7.Processing customer complaints includes (5) Listening Logging information CSR being rude Empathize Apologize No follow up Solicit feedback 8.Circle the key elements of using a script(4) Empathy Annoying guest Acknowledgement Reassurance Robotic Action 9.Problem solving process includes: (5) Identifying the problem Being rude to customer Develop multiple solutions Analyze the problem Say no to customer Identify decision criteria Not listening to customer Choose…The manager of a team responsible for developing marketing materials recognized that the work of his team had to improve in quality. While he wanted his team to be cohesive, he did not want it to be overly cohesive. Which of the following statements best explains why the manager worried that his team would become too cohesive? A. The manager did not want cohesiveness to prevent deviance B. The manager did not want group cohesiveness to diminish attention from organizational objectives C. The manager did not want his team to over-achieve as a result of cohesiveness D. The manager did not want the team members to become friends E. The manager wanted cohesiveness to diminish attention from organizational objectives.
